Jay Dropbox Community Moderator

Hi @"LaiPeng", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If that is the case, then it sounds like there could be a few possibilities here, Either the files were deleted from the linked folder on their account, or they weren't uploaded in the first place to that link and you were given the wrong shared link to the folder. Without the original owner of the shared link to provide…

Hi @"mmlemon", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

When you say if you download it to your phone, what do you mean by that? Are you opening the file in the Dropbox mobile app, or do you have to mark it as available offline first to preview it?

Hi @"SWhit", could you access this page on an incognito/private browsing window to contact the support team directly? Make sure to pick an email to which you can receive and send emails from.

Hi @"sfsam", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Dbell654", if you open the Excel file via the Dropbox mobile app directly, are you able to open it normally?

Hi @"Milesprpic", thanks for bringing this to our attention. Does the link load normally on the Dropbox site, or do you get an error message? Was the link always empty when you opened it on the Dropbox site? Have you tried contacting the company to ensure that they sent you the correct link, or that they haven't deleted…

Just so you're aware, for a shared folder on a team, you can change the permissions for the folder to allow non-members to access the content. If you need any further info, please let me know.

Is this a shared folder or a team folder you're trying to share? It might be restricted to members within the same Dropbox team .

Thanks for the info. Could you provide more information on how the Windows search family's exactly with screenshots if necessary? Are the files available locally, or are they online-only?

Hi @"Nuber Lone", could you follow these steps to disable the automatic startup, and then try rebooting your machine to see if the issue is repeated?

Hi @"SonjaKarna", thanks for contacting us! If you're sharing links to your own content, then there aren't any requirements for GDPR and other policies, provided that your content doesn't breach our acceptable use policy. Additionally, previewing files on the site via a shared link and downloading shared links will add to…

Hi @"msdx", thanks for bringing this to our attention. Could you confirm the current version and syncing status of the Dropbox desktop application when you click the icon in the system tray by the clock? This will help me to assist further!

Hi @"witzyatty", could you let us know exactly how you're attempting to share a folder with another user? Do you have any specific sharing settings disabled in your admin console?

Hi @"wen j.", we've not received any other users experiencing this issue. It sounds like there might be an issue with how the file is being edited on another machine, or the file is still open somewhere.

Hi @"InsomniaStudios", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application without uninstalling it first by clicking this link? Keep me updated with any progress!

Hi @"Denver1", thanks for the update, and I'm glad to hear you were able to resolve this matter. Enjoy your weekend!

I'm glad to hear you were able to resolve this matter, enjoy the rest of your week!

Hi @"Farshad S.", did you follow my previous steps to open any existing document, click Sign, and then Edit? You should see the option here:

Hi @"noragoddard", if you're seeing the 'larger' folder, which would be the parent folder on the shared page, then this means that the parent folder is the actual shared folder. You can only remove that parent folder from your account. You can't selectively 'remove' subfolders from within a shared folder, since this would…

Hi @"Mpeitl", thanks for bringing this to our attention. Could you try these steps to remove Dropbox as a place in Microsoft Office? Keep me updated with any progress!

I'm glad to hear that it's working for you now. Enjoy the rest of your week!

No worries, glad to have helped out. Enjoy your week!

Hi @"gerry_51", thanks for bringing this to our attention. You can re-select those folders from the selective sync window in the Dropbox desktop application preferences, by following these steps. If you need any further assistance, please let me know!

If you first choose online-only as the default option in the Dropbox desktop application preferences, then when you check the folders from the selective sync window, they'll appear as online-only folders. Otherwise, once the folders appear on your machine, you can right click the folder and immediately mark it as…

Hi @"TigersW", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Crackers" , thanks for messaging the Community. If you're looking for a method for users to click a link to immediately preview a file, then you can follow these steps. In short, change the dl=0 to raw=1 in your shared link URL, and it should preview on their devices. If you need any further assistance, please let me…

Hi @"toofast", thanks for bringing this to our attention. Currently, there isn't a feature to detect duplicates in your Dropbox account online. However, there should be other apps and services that can detect duplicate files, after connecting to your Dropbox account. I'll leave this thread open for other users to comment…

Hi @"DCulton", thanks for messaging the Community. There are two features here you've mentioned, which have different functions. Selective sync prevents entire folders from appearing on your machine completely, so they only appear on the site. The feature you're referring to is the online-only feature. To enable this, you…