Jay Dropbox Community Moderator

Hi @"JanWig", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"DBuser555", thanks for bringing this to our attention. Do you have the camera upload feature enabled on your Dropbox mobile app? Did you add the screenshots album to the list of folders to be uploaded to Dropbox? This will help me to assist further!

Hi @"MmeMinty", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services. As @"Mark" suggested, we recommend upvoting the idea he posted with a comment to explain the other option you want changed.

Hi @"jorge_carrarav", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If you unlink the accounts, you can still access the other account, since it would be under a different email address. You'd need to log out of the site, and then login to the other email.

Hi @"ckiii21", according to the screenshot, you are already on a Basic plan, and no longer attached to a Dropbox team. Is it possible that you have a paired personal and work account? Could you try these steps to unlink the two accounts?

Could you try performing an advanced reinstallation again, and this time use the offline installer on this page?

Hi @"TroyWells2207", thanks for bringing this to our attention. When you create a new Dropbox account, the Basic plan has 2 GB of quota. If you use referrals and other methods, you can increase this amount of quota for free. Most likely, you have earned quota on your account, and they haven't yet. You can see your earned…

Could you try reinstalling the Dropbox desktop application without uninstalling it first by using this link?

You can delete the folder itself, instead of the files inside the junction. This would remove it from the system.

Hi @"Pwheilldiipng", thanks for bringing this to our attention. Is the Dropbox desktop application running? Are you able to see the Dropbox icon in the system tray near the clock? From there, you'll be able to access the preferences to enable the screenshot option. Keep me updated with any progress!

Hi @"Mats Samuelsson", the junction folder is only a shortcut to the main folder location, and contains no actual data in it. Deleting the junction folder itself wouldn't affect the folder it is pointing to. Bear in mind that if any old apps or documents are using that junction (as in, the old folder location) to function…

Hi @"Shelski", is this a personal machine or a company-managed device? Have you made any changes to your default browser on your machine? As my colleague asked earlier, have you got any special VPN, proxy or firewalls running?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"RouseA", thanks for bringing this to our attention. Could you confirm the current version of the Dropbox desktop application and your Windows version? This will help me to assist further!

Which Dropbox account you using when opening the Excel files, the personal or the Business plan? What type of plans do you have currently?

Hi @"Thuggs", thanks for messaging the Community! Currently, the only option to upload files automatically from your phone would be through the camera upload feature. Are you referring to just images, or any kind of file you want to upload? This will help me to assist further!

What is the current status of the Dropbox desktop application when you click the icon in the system tray?

Is this only occurring for Excel files, or does it happen with all Office files?

Hi @"nicoladonzelli", thanks for bringing this to our attention. What version of the Dropbox desktop application and your OS are you running on your device? This will help me to assist further!

Hi @"David S.297", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to provide further steps specific to your account.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"ghulseman", thanks for bringing this to our attention. There are two sites which are related to signing documents on your account. The first is Dropbox Sign itself, which has these plans, and you can log in on that site from here. The second is the normal Dropbox site to access the Signatures page. If you know which…

Okay, this means that all your files are syncing normally. If there were any issues, there would be a message there, on the 'sync issues' page. 

The sync icons and the prompt in the Dropbox desktop application indicate that there aren't any issues on that device. Is the Dropbox desktop application status message showing as up to date?

Hi @"descuidadad", thanks for bringing this to our attention. If you look in the folder on Finder on the Mac Mini, do you see any files with different sync icons, indicating an issue? Are you able to view the sync issues directly in the Dropbox desktop application? Any other info or screenshots would be helpful!

Hi @"Mattress71", thanks for messaging the Community! The camera upload feature would automatically upload any photos in the albums selected on your device to the Dropbox site. When doing so, there needs to be enough free space on the phone in order to perform the upload. Another way of uploading photos is to physically…

Hi @"Dan68", could you try deleting the cache folder on your device? Additionally, have you enabled the viewing of hidden files on your machine? There are some guides on the internet on how to enable this feature on Mac OS.

Hi @"Geraldine Ward", is it possible that the folders are currently in use by another application on your machine? What folders are you trying to deselect? A screenshot showing this would help greatly.

Hi @"Caleb C.1", is the file visible on this page on your account? Are you able to remove it from there?