Jay Dropbox Community Moderator

Hi @"jujhar singh", as mentioned previously, none of those accounts have any files on them. Do you see anything using the links in my previous response?

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Tonno", thanks for bringing this to our attention. It sounds like your shared links have been paused due to the information in this article. Have you tried deleting any existing shared links to see if this helps? Keep me updated with any progress!

Thanks for the update, keep us posted.

Hi @"zacofresh", you can copy and paste the screenshot in your next reply.

Hi @"plambeth06", thanks for bringing this to our attention. Do you see the Dropbox Transfer on this page on your account? Is your device logged into any other devices or browsers according to this page? This will help me to assist further!

Hi @"KarenB67", thanks for bringing this to our attention. Are there any other users accessing the file at the same time? When you view the file in Explorer or Finder, what sync icon is on the file? Any other info or screenshots would be helpful!

Just for clarification, when you say 'deleted from the server', did you mean your Linux machine or the Dropbox site? The exclude feature should be like the selective sync feature, meaning there won't be any local copy of the folder since it's deleted from that specific machine, and not the site. As far as I can see, it…

It looks like these accounts have no files in them on the site. If you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The…

Hi @"BLS_user", thanks for bringing this to our attention. Is this occurring for any new folders you're trying to exclude from syncing on your device? Could you attach a screenshot showing this and the events page showing the deletion? This will help me to assist further!

For the first account, could you try logging in on a desktop machine to view the account itself? The second account appears to be completely empty on the site, as there are no files there.

Could you attach a screenshot showing the device list on the website, for each of your 3 emails?

Are you able to see your desktop and mobile device on this page?

Hi @"CydweliMez", you can try to reinstall the older version of the Dropbox desktop application to see if this helps, though we can't guarantee the results of reinstalling an older version of the app.

Hi @"Jujhar", thanks for messaging the Community. Could you check to see which account is signed into your other devices by following these steps? Do you see the mobile device and your other devices on your account here? This will help me to assist further!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"aknyc", we don't recommend using another backup solution at the same time as Dropbox, as this can result in permission issues, corrupted data, or even data deletion. 

Have you changed the username on your computer on the new machine?

Hi @"JoJ0_777", thanks for the update. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Currently, we don't have any information about the future roadmap for Dropbox. We do appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services.

Hi @"rjsnow", thanks for bringing this to our attention. Could you copy and paste the contents of that txt file in your next reply in order to see what could be causing the startup issue of the Dropbox desktop application? This will help me to assist further!

Hi @"Fabiusssss", currently, there isn't a method to continue using an existing external drive backup when using a different computer. When using a different device, it would create a new Dropbox Backup on the site for the external drive.

Hi @"TheOverlord", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"felagund", this is correct as written. Basically, if you have a symlink that points towards the Dropbox folder or a subfolder, from outside the Dropbox folder, then it will work. This is why the second part is mentioned: Note: If you move the original file or folder to a different location within your Dropbox account,…

As the file had many pages, it would take time to digitize the scan and to compile it into a single document. It's possible that switching apps might've affected this process and potentially corrupted the file. In future, please keep the app open to ensure the scanning process and document creation is completed…

Hi @"_reinhard_", thanks for messaging the Community. If there is no history of the file on the events page, or within the Dropbox mobile app, then it wouldn't be possible to recover the previously scanned document. Currently, there aren't any tools to recover or locate information generated by the Dropbox mobile app. If…

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"rimaroa", thanks for messaging the Community! The option to mark files and folders as online-only isn't currently available on Linux OS systems. This means that by default, all files would be made available locally on Linux. If you wish, you can use selective sync to prevent entire folders from syncing to your…

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.