Jay Dropbox Community Moderator

Hi @"NargisH", if you're still able to access that account via the Dropbox mobile app, could you try creating a new folder there, and then share that folder to an existing Dropbox account? Afterwards, you can try moving files into that shared folder to be accessed and downloaded by the other account.

Hi @"meetmagdalene", just for clarification, you've cancelling your trial plan, and you're requesting to delete your account entirely, is that correct? What error do you get when deleting your account via a desktop browser using these steps?

Hi @"Jo5678", have you tried clearing the cache of the Dropbox mobile app?

Okay, so it sounds like you signed the document officially using the Dropbox Sign interface. It isn't possible to edit a signed document as they are legally binding and tamper-proof. You can, however, resend the signature request and then sign that new document.

Hi @"Sch1997", thanks for bringing this to our attention. Just for clarification, are you signing the document using the Dropbox Sign feature, are you you entering the details on a normal field in the PDF file? This will help me to assist further!

Hi @"denisespencer58", have you tried the steps mentioned previously to restrict the upload speed for the Dropbox app?

What happens when you attempt to disable the other folders from the backup when you manage the backup directly?

If you're not seeing the missing files on the Dropbox site or the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The…

Hi @"Koula Giazitzoglou", thanks for bringing this to our attention. You should be able to locate and restore the file via the events page or the deleted files page. As you're on a Plus plan, you can even use the Dropbox Rewind feature. If you need any further assistance, please let me know!

Hi @"michaelelias", if you install the Dropbox desktop application, it would sync the files from the site to your machine. However, if you have a Dropbox Backup from the old machine, it might be possible to restore from that Backup to your current device. Are you certain that you're logging into the correct account as…

Hi @"Nikolay Kirov", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Hedrik", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Nonta", thanks for letting us know that you resolved this issue. Could you let us know more about the formatting issue, so that it might help other users? Was the link generated by the site incorrect, or somehow pasted incorrectly?

Hi @"ROOU", thanks for messaging the Community. Unfortunately, for files deleted that long ago, it wouldn't be possible to recover them today, even from our end. Upgrading your plan to a paid subscription wouldn't work, as it isn't retroactive, and couldn't help recover files from 5 years ago either. The only possibility…

Hi @"AdibA-303", are you able to access your backups from this page and manage them from there? Could you also try accessing the backups from the preferences in the Dropbox desktop application?

No worries, glad to have helped out!

Hi @"squirblej", thanks for the images. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

Hi @"sohaibh", in general, the Dropbox desktop application would only sync when the file is modified, so it would be using the modification date, and not the accessed date, since this would change constantly if you were to scroll through your images for instance. However, bear in mind that the modification date itself is…

Hi @"janicetaylor", are you able to right right a file or folder in the Dropbox folder, to see if the Dropbox context menu items appear there?

Is the file in a folder which is specifically marked to be available offline manually from the Dropbox folder in Explorer? This overrides the setting in the Dropbox desktop application.

Thanks for the information. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to…

Could you attach a screenshot showing the desktop app settings? Are you able to manually mark the file or folder as online-only?

If you're not seeing any payments on that page, then it means that this is a different account, as it contains an archive of all payments made to Dropbox. Could you try locating the account in question using the card lookup tool?

Are you certain that you're logged into the same account? Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Hi @"Rommel_bakefree", thanks for bringing this to our attention. Do you see any missing files on the events page or deleted files page? This will help me to assist further!

Hi @"klubasek", thanks for the info on this matter. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact…

Hi @"Keith R.", thanks for bringing this to our attention. What version of the Dropbox desktop application and OS are you running on both machines? Is this only occurring for specific files types, sizes or locations in the Dropbox folder? Regarding the online-only setting on computer B, did you set this from within the…

Hi @"gd1235", if your account is overquota, any edits or new files added into your Dropbox folder won't sync to your account online, meaning they won't sync to that other user via the shared folder. In order to sync files, you'll need to free up quota on your account, use referrals to earn quota, or upgrade your plan in…

Hi @"Dvan", just to inform you that the file size is still very small, only 280 KB out of a possible 12.8 GB of data, which does mean that most, if not all of your files, were online only. Is the email associated with the current Dropbox profile the same email as the one which was deleted previously?

Hi @"dpwct", thanks for posting today. If you're still able to backup your photos library onto Dropbox, which isn't possible on the recent updated version for Mac OS, then you could share a link to the file or folder. This way they can download the file to their machine. After that, it would depend on their local software…