Jay Dropbox Community Moderator

Hi @"bri_guy", have you tried the all same troubleshooting steps from earlier in this thread?

Hi @"Michel J", thanks for bringing this to our attention. Could you try marking the files as available offline to see if they can be accessed from your machine? Keep me updated with any progress!

Could you try deleting the Dropbox cache folder to see if this helps with freeing up the space? Is it possible that you have any hidden files inside the folder that are taking up disk space?

Hi @"pietrovalelongo", thanks for bringing this to our attention. Just to be certain, as you mentioned both of them, are you referring to the selective sync feature, which deletes entire folders from your local Dropbox folder, or are you marking files as available online-only, which is a different feature? This will help…

Hi @"XxDarkus101Xx", thanks for posting today. Currently, it wouldn't be possible to prevent this possibility, as it's stated in this article that your files are subject to deletion, if overquota on a Dropbox Basic plan. The only way to prevent this would be to bring your account under the quota level. If you have any…

Hi @"manp59", thanks for messaging the Community. When you repair your old machine, any changes made to the files from the site or the new PC should sync to the repaired machine. If you need any further assistance, please let me know!

Hi @"run_the_race", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? This will help me to assist further!

Hi @"whisoerisngs", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Omri1984", thanks for messaging the Community. Have you checked the API documentation to see if there is an option for you? This will help me to assist further!

Hi @"folder", are you able to select the parent folder in which the Dropbox folder exists? For instance, if the folder is C:\Files\Dropbox, choose C:\Files for the Dropbox folder.

Are you accessing via the Signatures page or the Dropbox Sign page? Could you try the latter to see if this helps?

Hi @"pamfuze", thanks for bringing this to our attention. Could you let me know what plan you're currently on according to this page? This will help me to assist further!

Hello all. 👋 I'm Jay, and I'm a Community Moderator based in Europe. In my free time, I like playing PC games, writing and watching comedy on YouTube. One thing I love about the Community? When users come up with unique solutions to a fairly obscure issue, or when a new genuine idea is suggested for others to vote on. My…

Hi @"Derrek L", thanks for messaging the Community. If your account has moved to the new team space, then there would already be a user folder, and a team space, separating the personal folder from the team. Would this satisfy your requirements?

Hi @"Alan C", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the update, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

In order to understand what you're experiencing, could you copy and paste a screenshot showing the files in Finder?

Hi @"urbanracer34", that's correct, you can right click the Dropbox folder and mark it as available offline, which will then be applied to all files. You can also make new files added from another device or the website as available offline by enabling this setting in the Dropbox desktop application. Regarding your earlier…

Hi @"lunasofia01", thanks for bringing this to our attention. Could you clarify how long the delay in syncing is approximately? Are files appearing on the Dropbox site normally after you sync a file from the computer, and it takes time to appear on the mobile device, or something else? Any other details will help me to…

HI @"8Bit Motion", did you see my previous response regarding your ideas?

In order to understand what you're referring to, please could you attach a screenshot showing this?

Hi @"leadteam", we understand your frustration over this matter. Could you let me know the ticket IDs you submitted in order to locate them in our system? This will help me to assist further.

Could you confirm what plan you're on according to this page, and what your total quota allowance is?

Hi @"bulldogman", could you clarify exactly how you add files into a Dropbox folder when you said you don't have the Dropbox desktop application installed on your machine? Are you instead uploading the files to the Dropbox website?

HI @"Mfruckus", when you reinstalled the Dropbox desktop application, did you install it with admin privileges? Is this a personal machine, or a company-managed device?

Hi everyone, thanks for reporting this behavior, our team is aware of this behavior. In the meantime, could you try the following workarounds to save files/images, each bullet point is a different way of saving the file: * Select 'Copy' then go to the Dropbox app and hit '+' -> 'Paste'. * Hit "Save Photo" and then upload…

Yes, there is an option in the automation settings to rename files if they are added to a specific folder. You can use the Keyword option to add ****** before the filename, since it isn't possible to add dashes.

Does the file have to be copied, or can it be physically moved to a different folder from the shared folder? Currently, the automation feature only moves files, and doesn't copy them.

Hi @"DJLazyB", thanks for bringing this to our attention. Are all the files going to be an MP3 format? Will the renamed extra part you mentioned (the ****** -) be the same for all files, or different depending on your workflow? This will help me to assist further!