Jay Dropbox Community Moderator

Hi @"amzp", if you're uploading images to the same location, with the exact same name directly to the Dropbox site, then there shouldn't be any duplicates, since it would overwrite the original. Are you using the Dropbox desktop application instead, or another method of uploading files?

Hi @"Aahawk83", are you able to sync the default location of the Dropbox folder to see if it allows it to install and start up?

Hi @"jonbjoseph", thanks for the info. Are you able to use the Linux commands to exclude the folders you don't need from your Dropbox folder?

That's correct, the sync icons are affected by other cloud platforms which have their own sync icons. When those apps are no longer running, then the icons aren't active any more.

Hi @"L_", if OneDrive and Dropbox are running on your machine at the same time, the sync icons are affected. If you quit OneDrive or Dropbox do the icons change?

Hi @"stuartcalder", could you locate the Dropbox folder in Finder itself, and then right click it and choose the option to make the files local?

Hi @"Help2025", so just to confirm what you said, you didn't upload anything to Dropbox just now, since you were trying to upload files to iCloud instead, and you're asking to see if somehow Dropbox made a backup of your files? Do you see anything on Dropbox Backup on this page, if you enabled it previously? Do you see any…

Thanks for the update, this should help other users who are experiencing the same behavior on their iOS devices. Enjoy your week!

Hi @"growthcfo", are you able to change the default app for opening PDF files on your iOS device manually, as this was set by your device? You might need to do this from the iOS Files app, according to some brief research I've done.

Hi @"Service Client ", this might be related to how your laptop works, since function keys are specific to each device. You might be able to change this in the settings on your laptop somewhere.

HI @"Zheszpar", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the…

Hi @"Cindybbbbbbb", thanks for bringing this to our attention. If your account was overquota as you said, this means that editing existing files or adding new files in your local Dropbox folder wouldn't sync to the site. Do you see any file changes on the events page? This will help me to assist further!

Hi @"Primehen", thanks for bringing this to our attention. Could you try temporarily quitting the antivirus software to see if you're able to run the Dropbox desktop application? This will help me to assist further!

Hi @"dropitlikeitshot1", thanks for bringing this to our attention. Does this occur for any other file in another folder used for Dropbox Backup when you attempt to delete it? This will help me to assist further!

Hi @"programthink", thanks for bringing this to our attention. Could you clarify in more detail the exact layout of how you originally installed the Dropbox folder (as in, using drive letters or names) before and after this change occurred? Are you using the Dropbox Backup feature? Screenshots of the Dropbox folder and the…

Could you right click one of those files, and then 'Properties'? The 'Size on disk' would confirm if the file is 0 bytes.

When you join a Dropbox team, the team admin technically owns your account and all data within, so when they deleted the team, this would also delete your account. Could you clarify what you mean by the files being corrupted? Were the files originally online-only and they're only 0 bytes on your computer??

Hi @"Dvan", thanks for bringing this to our attention. Do you recall if the Dropbox team admin converted your account to a personal plan away from the team prior to the team being disbanded? Do you have any other devices that could contain your Dropbox folder on it, and haven't yet synced to the site? This will help me to…

As the folder reappears when the Dropbox desktop application is no longer running, then you have a program on your machine that is restoring the folder. Try quitting all open applications on all your machines, and then try deleting the folder. Also, could you copy and paste screenshots showing the folder location and the…

Hi @"TheSavannahTribune", it does sound like something on your various computers is preventing the folder from being deleted. If you quit the Dropbox desktop application on all machines, and then delete the folder, does it reappear?

Are you still receiving the multiple UAC prompts? Do you have any other proxy, VPN, firewall, or security software that could be affecting the installations of programs on your machine?

Thanks for the image. This feature is no longer available for certain users and plans. If you wish to ignore a file or folder, you can use the Terminal commands in the article I linked in my previous reply.

Hi @"qededqd", thanks for bringing this to our attention. Could you ask those users to try switching browsers to see if this helps? Additionally, trying to upload from a stable known network would also help ensure the transfer is successful. Let me know how it goes!

Hi @"Tom OD", the link is to reinstall the Dropbox desktop application which can be found here.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

Hi @"YuriGubanov", what setting of UAC do you have enabled on your machine? Is this a personal or company-managed device?

That would be a setting in the phone or your machine, depending on how it is set up. That would be something you would need to check on your end. When using the camera upload feature, you can select which folders you want to upload to your Dropbox account, so if the photos are coming from a different folder instead of the…

Hi @"jlo-nyc", are you syncing photos to your phone using iCloud or iTunes in some way, which is duplicating the photos on your device, and then having them re-uploaded again?

Hi @"Jingyi51", it should be in the default folder on your Dropbox account. This link might work when you're signed into your account. If you're not seeing anything there, or you're getting an error, could you try searching for the Paper docs manually in the search bar?

Hi @"itsmaku", thanks for bringing this to our attention. Just to confirm, you're not seeing either of these options as visible in this article? Could you copy and paste a screenshot showing the current options you get when right clicking a file in the Dropbox folder in Finder? This will help me to assist further!