Jay Dropbox Community Moderator

Hi @"Shelski", is this a personal machine or a company-managed device? Have you made any changes to your default browser on your machine? As my colleague asked earlier, have you got any special VPN, proxy or firewalls running?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"RouseA", thanks for bringing this to our attention. Could you confirm the current version of the Dropbox desktop application and your Windows version? This will help me to assist further!

Which Dropbox account you using when opening the Excel files, the personal or the Business plan? What type of plans do you have currently?

Hi @"Thuggs", thanks for messaging the Community! Currently, the only option to upload files automatically from your phone would be through the camera upload feature. Are you referring to just images, or any kind of file you want to upload? This will help me to assist further!

What is the current status of the Dropbox desktop application when you click the icon in the system tray?

Is this only occurring for Excel files, or does it happen with all Office files?

Hi @"nicoladonzelli", thanks for bringing this to our attention. What version of the Dropbox desktop application and your OS are you running on your device? This will help me to assist further!

Hi @"David S.297", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to provide further steps specific to your account.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"ghulseman", thanks for bringing this to our attention. There are two sites which are related to signing documents on your account. The first is Dropbox Sign itself, which has these plans, and you can log in on that site from here. The second is the normal Dropbox site to access the Signatures page. If you know which…

Okay, this means that all your files are syncing normally. If there were any issues, there would be a message there, on the 'sync issues' page. 

The sync icons and the prompt in the Dropbox desktop application indicate that there aren't any issues on that device. Is the Dropbox desktop application status message showing as up to date?

Hi @"descuidadad", thanks for bringing this to our attention. If you look in the folder on Finder on the Mac Mini, do you see any files with different sync icons, indicating an issue? Are you able to view the sync issues directly in the Dropbox desktop application? Any other info or screenshots would be helpful!

Hi @"Mattress71", thanks for messaging the Community! The camera upload feature would automatically upload any photos in the albums selected on your device to the Dropbox site. When doing so, there needs to be enough free space on the phone in order to perform the upload. Another way of uploading photos is to physically…

Hi @"Dan68", could you try deleting the cache folder on your device? Additionally, have you enabled the viewing of hidden files on your machine? There are some guides on the internet on how to enable this feature on Mac OS.

Hi @"Geraldine Ward", is it possible that the folders are currently in use by another application on your machine? What folders are you trying to deselect? A screenshot showing this would help greatly.

Hi @"Caleb C.1", is the file visible on this page on your account? Are you able to remove it from there?

Hi @"LaiPeng", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If that is the case, then it sounds like there could be a few possibilities here, Either the files were deleted from the linked folder on their account, or they weren't uploaded in the first place to that link and you were given the wrong shared link to the folder. Without the original owner of the shared link to provide…

Hi @"mmlemon", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

When you say if you download it to your phone, what do you mean by that? Are you opening the file in the Dropbox mobile app, or do you have to mark it as available offline first to preview it?

Hi @"SWhit", could you access this page on an incognito/private browsing window to contact the support team directly? Make sure to pick an email to which you can receive and send emails from.

Hi @"sfsam", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Dbell654", if you open the Excel file via the Dropbox mobile app directly, are you able to open it normally?

Hi @"Milesprpic", thanks for bringing this to our attention. Does the link load normally on the Dropbox site, or do you get an error message? Was the link always empty when you opened it on the Dropbox site? Have you tried contacting the company to ensure that they sent you the correct link, or that they haven't deleted…

Just so you're aware, for a shared folder on a team, you can change the permissions for the folder to allow non-members to access the content. If you need any further info, please let me know.

Is this a shared folder or a team folder you're trying to share? It might be restricted to members within the same Dropbox team .

Thanks for the info. Could you provide more information on how the Windows search family's exactly with screenshots if necessary? Are the files available locally, or are they online-only?

Hi @"Nuber Lone", could you follow these steps to disable the automatic startup, and then try rebooting your machine to see if the issue is repeated?