Jay Dropbox Community Moderator

Hi @"Nuber Lone", could you follow these steps to disable the automatic startup, and then try rebooting your machine to see if the issue is repeated?

Hi @"SonjaKarna", thanks for contacting us! If you're sharing links to your own content, then there aren't any requirements for GDPR and other policies, provided that your content doesn't breach our acceptable use policy. Additionally, previewing files on the site via a shared link and downloading shared links will add to…

Hi @"msdx", thanks for bringing this to our attention. Could you confirm the current version and syncing status of the Dropbox desktop application when you click the icon in the system tray by the clock? This will help me to assist further!

Hi @"witzyatty", could you let us know exactly how you're attempting to share a folder with another user? Do you have any specific sharing settings disabled in your admin console?

Hi @"wen j.", we've not received any other users experiencing this issue. It sounds like there might be an issue with how the file is being edited on another machine, or the file is still open somewhere.

Hi @"InsomniaStudios", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application without uninstalling it first by clicking this link? Keep me updated with any progress!

Hi @"Denver1", thanks for the update, and I'm glad to hear you were able to resolve this matter. Enjoy your weekend!

I'm glad to hear you were able to resolve this matter, enjoy the rest of your week!

Hi @"Farshad S.", did you follow my previous steps to open any existing document, click Sign, and then Edit? You should see the option here:

Hi @"noragoddard", if you're seeing the 'larger' folder, which would be the parent folder on the shared page, then this means that the parent folder is the actual shared folder. You can only remove that parent folder from your account. You can't selectively 'remove' subfolders from within a shared folder, since this would…

Hi @"Mpeitl", thanks for bringing this to our attention. Could you try these steps to remove Dropbox as a place in Microsoft Office? Keep me updated with any progress!

I'm glad to hear that it's working for you now. Enjoy the rest of your week!

No worries, glad to have helped out. Enjoy your week!

Hi @"gerry_51", thanks for bringing this to our attention. You can re-select those folders from the selective sync window in the Dropbox desktop application preferences, by following these steps. If you need any further assistance, please let me know!

If you first choose online-only as the default option in the Dropbox desktop application preferences, then when you check the folders from the selective sync window, they'll appear as online-only folders. Otherwise, once the folders appear on your machine, you can right click the folder and immediately mark it as…

Hi @"TigersW", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Crackers" , thanks for messaging the Community. If you're looking for a method for users to click a link to immediately preview a file, then you can follow these steps. In short, change the dl=0 to raw=1 in your shared link URL, and it should preview on their devices. If you need any further assistance, please let me…

Hi @"toofast", thanks for bringing this to our attention. Currently, there isn't a feature to detect duplicates in your Dropbox account online. However, there should be other apps and services that can detect duplicate files, after connecting to your Dropbox account. I'll leave this thread open for other users to comment…

Hi @"DCulton", thanks for messaging the Community. There are two features here you've mentioned, which have different functions. Selective sync prevents entire folders from appearing on your machine completely, so they only appear on the site. The feature you're referring to is the online-only feature. To enable this, you…

While we don't know the future roadmap for any new developments within Dropbox, we do appreciate the feedback on this matter, and we take all comments into consideration when improving the Dropbox site and services.

That is true, 4K videos do require a powerful CPU to play it normally at full quality, so it does sound like the issue isn't related to Dropbox in this instance. Do you require any further assistance?

Hi @"de_Bergerac", currently, there isn't another method of calculating the total number of files in your folders via the Dropbox site or app. 

Hi @"Ashley" Remon, could you try using a different browser to preview the video on the site? Regarding downloading the video, could you also try using a different video player in order to see if this is a codec issue on the video?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

To attach a screenshot, you can copy and paste the screenshot in your next response, in order to understand what you're experiencing.

I'm glad to hear that the files are syncing normally now. There is a Dropbox cache folder which can be cleared, however, if you're on the File Provider version of the Dropbox desktop application, which is looks like you're on from the screenshots, there isn't a cache folder to empty.

Could you try rebooting the Mac entirely to see if this helps?

Hi @"soonerdm", thanks for bringing this to our attention. Are you able to click the ellipsis next to a folder to see the Rewind option there? Does this occur for all team admins on your Dropbox team? This will help me to assist further!

When you click on the Dropbox icon on the menu bar, what is the current status of the app as it appears on the bottom left?

Hi @"Stardrop", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're seeing regarding the syncing? This will help me to assist further!