Jay Dropbox Community Moderator

As you're already in contact with the support team, they'd be better placed to assist you with further device-specific troubleshooting on their end.

Thanks for the info. Files without any sync icons could mean that they're 'available', so this means they would switch to online-only if the computer is running out of space. Could you try marking the files and folders again as online-only and let me know how it goes?

Hi @"Clayton King", just for clarification, are you uploading files manually via the Dropbox mobile app? Are you choosing the option to 'Create or upload files', or to 'Upload photos or videos' when uploading to your account? A screenshot showing the option you're choosing would help out.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"foriforifori", thanks for bringing this to our attention. Could you provide more detail as to what is happening? Do the files have any sync icons on them in Finder? Are they changing to cloud icons? Any other info or screenshots would be helpful!

Hi @"Mkojiro", thanks for bringing this to our attention. Is this for files and folders, or just one of them? Which browser are you currently using? This will help me to assist further!

HI @"robafc", thanks for the video. Could you try deleting the field entirely and then adding it again to see if this helps?

HI @"sargan", it's possible that it might be a change to how Messenger is showing the link, as we don't have any option on our end on how to share it as an icon like you've requested.

Okay, so just to clarify, you're saving the images in a folder which is in your Dropbox folder, and as such, the images appear on the Photos tab on the site and mobile app, is that correct?

Hi @"user19860331", thanks for bringing this to our attention. Where is this folder located exactly in your Dropbox account? Could you provide the location as shown in Explorer (as in, Dropbox/My Stuff/John, no need for the C:\users part before), assuming there is no private information? This will help me to assist further!

Hi @"william c.52", thanks for bringing this to our attention. Could you clarify how and where you're saving these 3D renders? Are they created on your phone first, and then imported onto the computer? Are they being saved into a folder in your Dropbox folder directly? This will help me to assist further!

Thanks for the images. I've managed to replicate the same behavior you mentioned, and after a lot of testing, I was able to figure out how to avoid this, and more importantly, why this is happening. Long story short, to prevent this from occurring in subfolders, on the File request page, click the 'Set naming conventions…

Hi @"Matt B.14", thanks for messaging the Community. We appreciate the feedback regarding the Mailbox app. At this time, there is no information on if the app will be returning in the future. We take all comments into consideration when improving the Dropbox apps and services.

Hi @"scottynyc", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"ET1977", thanks for bringing this to our attention. Are you certain that you've logged into the correct Dropbox account? Do you see any event history on this page, or deleted files? This will help me to assist further!

Currently, there aren't any known issues when syncing Mac OS devices or with Windows and Linux devices. 

Hi @"Paul C.32", how much free storage space do you have on your Mac device? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Please could you attach a screenshot showing the exact settings you have for the naming convention, or automation, for the parent folder? It shouldn't be possible to add the sender from the normal naming conventions page or automation settings. It should only be visible from the file requests page, or an already existing…

Hi @"dottzilla", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? What kind of…

Hi @"Wendy Craig", we appreciate your feedback. In general, we don't recommend syncing over 300,000 files to your machine, even if the files are online-only, as this does affect the performance of the Dropbox desktop application, resulting in potential issues like this. This is a soft limit and depends highly on the…

Hi @"KEAlt", could you provide a more precise example of what the resulting file name was, since it's a little confusing without information. You can change the names of the actual sender, and the name in the filename, to a generic name to make it free of privacy concerns. Regarding the difference between automations and…

Hi @"dcam", thanks for bringing this to our attention. Could you try removing the parent folder first, then adding the unneeded subfolders directly, like in the below commands? dropbox exclude remove level1dropbox exclude add level1/unwanted1dropbox exclude add level1/unwanted2etc Does this help to keep the level1/level2…

Hi @"zmre", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"mellylouc", thanks for bringing this to our attention. I've removed the image for your own privacy and security. I'd recommend forwarding this email directly to abuse@dropbox.com in order to report this to the appropriate team for them to take action on it. If you have any further queries, feel free to message back.

Hi @"Derek Erb Solutions", we would appreciate it if you could create a new idea for your request, In order to avoid any confusion. This way, users would be able to vote for each specific idea.

We appreciate the feedback on how the email directs you to the activity page and not the deleted files page. We take all comments into consideration when improving the Dropbox site and services.

Hi @"williamcc", thanks for bringing this to our attention. Does it take you to the specific event that was deleted, or the general deleted files page? This will help me to assist further!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further. If need be, trying using a different browser to contact the support team.

Since subscriptions are for one year until their renewal, was there any other purchase in July 2024?

Hi @"lwaggoner2", thanks for messaging the Community. Do you see which files are attempting to sync from within your Dropbox folder in Finder, according to the sync icon? Are they in the same folder, or in random locations? This will help me to assist further!