Jay Dropbox Community Moderator

Hi @"KS" , thanks for bringing this to our attention. Just for clarification, when you say that everyone is accessing the shared folder, is this as part of a Dropbox team folder, or an actual shared folder? Is it possible that another user is also working on the Excel file when another user is trying to access it? Are the…

Hi @"Pidder", thanks for messaging the Community! You should be able to move the Dropbox folder to another drive by following the steps in this article. This will keep it connected to the Dropbox desktop application, and continue syncing as normal, once the files have moved across. If you need any further assistance,…

Hi @"Reny1105", thanks for the message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

This idea has been delivered! The following features are available on iOS: * Highlight * Add text * Add signature * Markup * Erase * Highlight * Undo/redo * Add shape * Add image These features are on the way for Android users. Thank you for your support!

Hi @"Christian E.9", thanks for the details, I'd recommend continuing this directly with the support agent via email, as they may need to investigate this in more detail on their end.

Hi @"freixas", if you don't see any file updates on the site, and the Dropbox icon isn't visible, then it's possible that the app wasn't running, and files weren't syncing. Do the files in Finder (since it sounds like you have a Mac device) have any sync icons on them?

Hi @"Isuru W", thanks for bringing this to our attention. In general, a Dropbox team admin has the ability to recover deleted users from their team within 7 days to restore the content. As this is something that needs to be done on their end, have you contacted the team admin to follow these steps to recover your old…

Yes, it's possible that the antivirus could be affecting the Dropbox desktop application, so you might need to look up their settings to see what could be preventing it from loading on your machine. It could also be disabled in the startup settings in your Windows installation.

Yes, if the Dropbox desktop application is completely uninstalled, and then you delete the files in the Dropbox folder, it won't affect the files online. Are you planning on reinstalling the app again once those files are deleted, or will you be keeping it uninstalled?

Hi @"TheFieldMarshall", if one of the three devices contains the current device that is already connected to your account, then you can follow those steps.

Hi @"serenke3", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @bferney , you can click the Dropbox folder location, and then change the location to your external drive, which will move your Dropbox folder there. Note that you need to select the parent folder in which you want it to be created. For instance, if you want your external drive location to be E:\My Files\Dropbox, then…

In some cases, it's possible that selective sync doesn't automatically delete the local folders that were unchecked. It could be because files in those folders are still being accessed by some files on the machine. Could you attach a screenshot showing the selective sync settings you mentioned? If the folders are…

It's possible that your security software is preventing the Dropbox desktop application from appearing in the system tray near the clock, which allows files to sync and to show the sync icons in Explorer. Is this a personal machine, or a company-managed device? Did you originally install the Dropbox desktop application…

Hi @"bri_guy", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"thecargocultnz", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the ticket ID, this seems to be an older ticket from March which you mentioned earlier in this thread, have you created a new support ticket since then?

Hi @"DSP2025", thanks for bringing this to our attention. Could you confirm the file size of the PDFs that you're trying to upload? When you say you tried copying the folders to your desktop, do you mean into your Dropbox folder on your machine? Any other info or screenshots would be helpful!

Hi @"D P", have you created a new support ticket recently with the team in order to look into this in more detail? Do you have the ticket ID in order for me to locate it on the system?

HI @"hekeha", if the files were deleted within your recovery period, you should be able to locate and recover them from the deleted files page. Additionally, if the files were moved to another location on your account, the events page would contain these details for you.

Thanks for the feedback. If you're interested in this idea, feel free to vote for it on this suggestion!

Are you certain that the Dropbox desktop application is currently running in the system tray near the clock? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"Danudod", thanks for bringing this to our attention. Could you confirm the current OS and Dropbox desktop application version running on their devices? When you say you unchecked them, are you referring to selective sync instead, which removes the folders entirely from the local machine? Any other info or screenshots…

Could you try resetting the router to see if this helps?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the info, this could mean that there is a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains.

Hi @"jrlbell", what @"Rich" said is correct in general for unknown photos that are on your account. Another possibility is that someone inserted a memory card on a computer you own with your Dropbox account signed in, and the Dropbox desktop application automatically uploaded them. When you find out more information,…

Hi @"Derrek L", did you see my previous reply last week regarding your suggestion?

HI @"bulldogman", it sounds like something might be preventing the app from uninstalling fully. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Cream", thanks for the info. In order to look into this matter in more detail, please contact the support team directly for them to investigate further.