Jay Dropbox Community Moderator

Hi @"Metamorfosi", thanks for bringing this to our attention. Could you confirm what plan you're on according to this page on your account? What options do you get when contacting support? This will help me to assist further!

When you say you've been transferring files over, were you letting the files sync normally from the site, or were you copying and pasting the files somehow? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"Christine2024", thanks for bringing this to our attention. Could you let us know the current status of the Dropbox desktop application when you click the icon on the system tray/menu bar? What OS are you currently running on your machine? This will help me to assist further!

Just to check , are you using the camera upload feature, or are you uploading them manually?

HI @"Vetsiplops", on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

Hi @"jonpen69", @"peteraschindler", as you're experiencing these issues, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"pixie289", thanks for bringing this to our attention. Are the files you're trying to preview available locally, or are they online-only? This will help me to assist further!

Hi @"MVertreese", thanks for messaging the Community! Unfortunately, with any digital content, it wouldn't be possible to prevent other users from sharing any file once they have a digital copy of it. Even if there was a feature to only allow one specific user to download the book, there would be nothing to stop them from…

Hi @"XX28", thanks for bringing this to our attention. Are you using the camera upload feature in the Dropbox mobile app? Do you have any filters applied to your images, such as portrait mode, or are you using a non-standard camera app? This will help me to assist further!

Hi @"wuermlfa", just for clarification, when you said you used selective sync, did you make it so that fewer than 300,000 files in total would appear on your machine? This would also include any online-only files, as they also add up to the 300,000 file limit for the Dropbox desktop application performance.

Hi @"Digital_Vibe", depending on your plan, you could use branding to customize your File Requests, would that be helpful for your requirements?

Currently, we only provide phone support for team admins of Dropbox team subscriptions. in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Okay, so you uploaded a file to the site, but it's not appearing on your computer, is that correct? Does the upload appear on the events page? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Dean G", it sounds like you might've signed into a new Dropbox account, or a different email address. Do you see any history on the events page? Could you doublecheck that the email address associated with the Dropbox account on your previous laptop is the same as this one?

Hi @"calmaylimited", can you try upload a file directly to the Dropbox site to see if it syncs to the new laptop? Afterwards, could you try adding a file into the Dropbox folder itself and see if this syncs?

Hi @"ROBERT369", thanks for bringing this to our attention. Are you able to see the missing files on the events page or deleted files page? This will help me to assist further!

Hi @"Sadie2025", thanks for bringing this to our attention. According to this page, how many devices do you currently have connected on your Dropbox account? Is your iPad currently one of those devices listed? This will help me to assist further!

Hi @"Wright T.", thanks for bringing this to our attention. There are many potential reasons as to why a file is deleted from any folder on your account. While not a full list, this thread does give a list of potential reasons as to why a file was removed from your account. Are you able to open the shared folder and then…

Hi @"Cralex", I've sent you an email to your inbox, please could you reply to it as soon as possible.

Hi @"LNWin11", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

Hi @"RPGRAT", thanks for bringing this to our attention. When you join a Dropbox team, you get the option to merge your account there, or to create a new account and keep files under a separate email address. It sounds like you chose to merge your account, which means that the team admin now technically owns your account…

Have you opened Word recently and navigated manually to the Dropbox folder where the app might've scanned for those files? Do you have any security software running on your machine which could be running scans?

Hi @"Bia23", is this a personal machine or a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

Which pieces of software are able to paste an image from the clipboard, and which don't work? Could you temporarily enable the clipboard history, then take a screenshot on your machine and choose the second option. After that, could you check the clipboard history in Windows using the Windows key + V in an area you can…

Okay, did you recently upgrade your computer, or copy files from an old hard drive? This Windows error means that it's looking for a specific user on your computer that no longer exists (or never did). Could you follow these steps in order to correct the user access on the folder, which will then allow you to delete it.

Hi @"getting organised", if the photos are already in the Camera Uploads folder, then it would be easier to move them into their appropriate folders from there.

Could you try quitting the Dropbox desktop application entirely, then entering the Powershell script with the full file path of the file you're looking to ignore? Once done, try rebooting the machine entirely to see if this helps.

Hi @"jhardy2025", what device are you using and could you attach a screenshot showing the information you're describing?

What error do you get when trying to delete it? Could you attach a screenshot of this message?

Hi @"venexiano", thanks for bringing this to our attention. Currently, it isn't possible to copy selective sync settings to another PC or device when you install the Dropbox desktop application. We appreciate your feedback on this matter and we do take all comments into consideration when improving the Dropbox site and…