Jay Dropbox Community Moderator

Hi @"himera", are you certain that you're accessing the same email as you were previously using?

Are you able to manually recover the files in the events page or the deleted files page? Could you try going into the folder you recovered, then clicking the cog icon next to the name and 'Show deleted items' to see if you can recover them manually?

Hi @"jaaayveee", unfortunately, if the account itself was deleted entirely, then it wouldn't be possible to recover the account or the files within, even from our end. We're sorry we can't be more helpful on this matter.

Hi @"SirPreiss", thanks for bringing this to our attention. Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. Do you see the missing files on the events page? This will help me to assist further!

Are you able to upload the file manually through the Dropbox mobile app to your account?

As this information contains account-specific details, and screenshots might be necessary, it would be better placed to contact the support team directly via your account using the link from my previous message. This will allow it to get routed to the appropriate team.

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

Could you copy and paste a screenshot in your next reply showing your Finder as it is, and also showing the current status of the Dropbox desktop application when you click the icon in the menu bar near the clock?

If the Dropbox app is automatically opening the OneDrive app, then you'll need to remove that default opening setting from within the iOS system, as this appears to be a setting created by that app.

Could you explain exactly what you mean by attaching a file? What error are you getting when trying to do so? Are the files showing up as local with a green syncing icon?

Hi @"cduvvuri", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing…

Hi @"cjing1", you can find this setting on the Dropbox site under this link.

Hi @"nolanc", thanks for taking the time to share this information with our community. We would like to add that if users do decide to download and run the demo, this would be at their own risk, as this isn't an official file created by Dropbox itself. If you have any further feedback or comments, please feel free to add…

Hi @"Dave111", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Frederikcs", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"dompom", just for clarification, is your entire Home folder on your Mac located on the external drive, as you mentioned? If so, then this wouldn't be supported by the Dropbox desktop application, since it would expect the Home folder to be located on the internal drive. If this was the case, then you would be eligible…

Yes, if you have less than 3 devices linked, please follow the steps I provided. No files on your Dropbox account will be affected. Bear in mind that any offline copies of your files in the Dropbox mobile app will need to be marked as offline again when you reinstall the app.

Hi @"makere", thanks for bringing this to our attention. Could you clarify what you're looking for exactly? Are you referring to having the Dropbox folder visible in Finder itself? Have you installed the Dropbox desktop application on your device? This will help me to assist further!

Hi @"JanWig", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"DBuser555", thanks for bringing this to our attention. Do you have the camera upload feature enabled on your Dropbox mobile app? Did you add the screenshots album to the list of folders to be uploaded to Dropbox? This will help me to assist further!

Hi @"MmeMinty", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services. As @"Mark" suggested, we recommend upvoting the idea he posted with a comment to explain the other option you want changed.

Hi @"jorge_carrarav", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If you unlink the accounts, you can still access the other account, since it would be under a different email address. You'd need to log out of the site, and then login to the other email.

Hi @"ckiii21", according to the screenshot, you are already on a Basic plan, and no longer attached to a Dropbox team. Is it possible that you have a paired personal and work account? Could you try these steps to unlink the two accounts?

Could you try performing an advanced reinstallation again, and this time use the offline installer on this page?

Hi @"TroyWells2207", thanks for bringing this to our attention. When you create a new Dropbox account, the Basic plan has 2 GB of quota. If you use referrals and other methods, you can increase this amount of quota for free. Most likely, you have earned quota on your account, and they haven't yet. You can see your earned…

Could you try reinstalling the Dropbox desktop application without uninstalling it first by using this link?

You can delete the folder itself, instead of the files inside the junction. This would remove it from the system.

Hi @"Pwheilldiipng", thanks for bringing this to our attention. Is the Dropbox desktop application running? Are you able to see the Dropbox icon in the system tray near the clock? From there, you'll be able to access the preferences to enable the screenshot option. Keep me updated with any progress!

Hi @"Mats Samuelsson", the junction folder is only a shortcut to the main folder location, and contains no actual data in it. Deleting the junction folder itself wouldn't affect the folder it is pointing to. Bear in mind that if any old apps or documents are using that junction (as in, the old folder location) to function…