Jay Dropbox Community Moderator

Hi @"NAK", were you part of a Dropbox team at some point, or were you a member of a shared folder that belonged to a Dropbox team?

Thanks for the info, could you try the other steps I mentioned regarding marking the files as available offline to see if this helps?

HI @"Saz1", do you currently have OneDrive installed on your computer? The brown box sync icons in your screenshots are related to that program, and could be affecting the Dropbox desktop application syncing process. Could you try quitting OneDrive, and see if you can mark those files as available offline by right clicking…

Hi @"crumbs", thanks for bringing this to our attention. Just for clarification, do the different versions you found on the Dropbox site have any of the missing data you're looking for at all? Was the Dropbox desktop application running and syncing normally during this period? This will help me to assist further!

Hi @"serisolutions", thanks for bringing this to our attention. Are you referring to another thread, as you mentioned that you're experiencing the same issue? Could you attach a screenshot showing the message you're receiving on the Dropbox site? This will help me to assist further!

Thanks for the details regarding this matter. In order to look into this in more detail, I'd recommend contacting the support team directly for them to investigate further. If there's anything else we can assist with, feel free to reply back here.

No worries, glad to have helped out! If there's anything else we can assist with, feel free to reply back here.

Hi @"raficohen12", thanks for bringing this to our attention. The way the Dropbox desktop application syncs files would be when changes are detected in the files themselves. As using the mtime command on files within the Dropbox folder isn't known behavior for the app, could you try using mtime on the files outside the…

No worries, I'm happy to hear that we've managed to resolve this matter. If there's anything else we can help with, please feel free to write in again!

Hi @"SenB", thanks for bringing this to our attention. Just for clarification, you said that that the files were missing from your Dropbox folder, but when viewing the recent documents within your word processor, somehow you were still able to locate them in the same location? Is this interpretation correct? Are you…

Hi @"funwin", thanks for bringing this to our attention. Are you viewing this image on a desktop browser, or a mobile browser? Do you get this prompt on all shared links, or only for some of them? This will help me to assist further.

Hi @"Craig12345uk", thanks for the detailed information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Phili1", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"tciftci34", thanks for bringing this to our attention. Could you clarify exactly how long it has been since you last logged into the Dropbox account? Was it over 12 months ago prior to now? Do you see any files on the events page or deleted files page? This will help me to assist further!

I've sent you an email, please could you reply to it when you get a chance? --- Ti ho inviato un'email, potresti per favore rispondere quando puoi?

Hi @"Marrazzo", thanks for the information. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? --- Ciao @"Marrazzo", grazie per le informazioni. Per approfondire la questione, potresti contattarmi all'indirizzo email associato al tuo profilo…

Hi @"Michael L.80", thanks for bringing this to our attention. Could you confirm the version of the Dropbox mobile app on your device? How much space do you have left on your phone, according to the iOS settings? Keep me updated with any details!

These instructions from the Microsoft site should help you to enable the Autosave feature, however, it does look like you need a Microsoft 365 subscription, and the file needs to be saved in the OneDrive folder, so it can't be located in the Dropbox folder.

Hi @"Clive3", thanks for bringing this to our attention. As the files appear to have the cloud icon on them, this means that they are online-only, so they would take up no space on your machine, and thus show zero bytes. You can right click the files and choose the option to make them available offline, or you can simply…

This article provides more information on how Dropbox syncs files to and from the site and devices. This would apply for any file saved in your Dropbox folder. When you edit a file, and then save that file, those changes would be synced to the site, and then to other devices. It can't detect any changes to unsaved files.…

Hi @"Alexander M.29", if you've forgotten to save the file on one of your devices, then the Dropbox desktop application wouldn't be able to sync the file, as the app only syncs when changes are detected in the system or files. The continuity feature you're mentioning is most likely an OS feature, which wouldn't work across…

Hi @"Martie", thanks for bringing this to our attention. Just for confirmation, as you mentioned you updated them to the latest version for your device, what version of the Dropbox mobile app and iOS are you running? Could you try marking the files as available offline to see if this helps when opening the Excel files?…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi @"Connie M.4", were you able to review the recent response by my colleague?

Hi @"jhKeen", thanks for bringing this to our attention. Just for clarification, is this a shared folder on your Dropbox account, or a shared link to a folder? Could you try switching browsers to see if this helps? Keep me updated with any progress!

Are you accessing the site via a VPN, or is there an extension which deletes your cookies, or changes your location? Are you running a strict firewall or security software which could be affecting the Captcha? Regarding the code sent to your phone, that would be for the two-step verification, and would be separate from…

Hi @"LishD", thanks for bringing this to our attention. Are you part of a Dropbox team, and if so, are you a member or an admin? Are you trying to create a folder in the root folder of the Dropbox folder, or in a subfolder under another folder? This will help me to assist further!

Hi @"R3eny", thanks for bringing this to our attention. It can take some time for that many images to be uploaded to your Dropbox account via the iOS Dropbox mobile app. The speed can vary depending on your internet connection and speed, the number of images, and if there are any videos too in the upload queue (as they are…

Could you copy and paste the image in your next reply in order to view it on the forum?

Thanks, let me know how it goes!