Jay Dropbox Community Moderator

In general, any app that communicates constantly with the internet could affect bandwidth being used by Dropbox to upload or sync files. OneDrive as a cloud provider could affect Dropbox in this way, and WhatsApp does perform backups occasionally, so temporarily disabling them would be a good way to test this out. You…

Thanks for the info, while it does seem to be mostly a cosmetic issue, since files are still syncing and that clicking the cloud icon downloads the files, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Weglarz", is this option missing for files in the Dropbox folder? Could you attach a screenshot showing the options you get in the context menu?

Hi @"stereosides", could you try quitting all other open apps on your machine, and just in case, any other devices on your home network if there are any other machines also using bandwidth on your network.

Hi @"HuaDeity_", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…

Hi @"compost", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"HankTb2", thanks for bringing this to our attention. Could you clarify how you're sending the file to other people? Are you creating a shared link by following these steps? This will help me to assist further!

Hi @"mgw1", thanks for bringing this to our attention. Could you clarify what you mean by having 3 TB of files, but that they take up 0 bytes of space? Is the SSD drive an internal or external drive on your machine? This will help me to assist further.

Hi @"Investor221", on that form, there is an option to fill in an email address, are you not seeing that option when using an incognito window, like below?

From the Dropbox location, it sounds like you're not using it, since your Dropbox folder would be located in the CloudStorage location, and would affect how certain apps interact with files in that folder. So, basically, since you upgraded to a team plan, you're experiencing this issue, is that correct?

Hi @"Ecnerwal", as of yet, there are no updates to this matter, since it appeared to be an intermittent issue at the time. Is your Dropbox folder set to online-only? When you right click the Dropbox folder and choose Get Info, could you copy and paste a screenshot of that window in your next reply?

No worries, glad to have helped out. Enjoy your week ahead!

Hi @"larsd888", thanks for bringing this to our attention. Is your team member using a Mac device? Does this folder contain any invalid characters for Windows, such as a : or | symbol? You can see a list of characters that aren't recommended for use in any folder or file names. Try renaming the folder without the symbol,…

Hi @"Unicorny", regarding the CloudStorage issue, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further. When that is resolved, that might help with the Blender issue you're experiencing.

Hi @"ciasniper", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…

Hi @"Eva_PA", thanks for your message. From what I can see in the old support ticket, we couldn't find a solution, since it seemed that opening a Word document with track changes would always revert to 'All Markup' enabled, when the file is saved before it is uploaded to Dropbox. The only solution we offered at the time…

Hi @"OliverN", if you're not seeing these options, please contact the support team for them to investigate further.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

What exactly happens when you click on the invoice? Could you try switching browsers to see if this helps?

Hi @"Quentin10", thanks for bringing this to our attention. Just for clarification, are you referring to the invoice and receipt visible on this page on your account? This will help me to assist further!

This idea has been delivered for individual plans/accounts on the new version of Dropbox Backup! Find out more here. Please note that if you're running the older version of Dropbox Backup, you might not have this option available to you. Thank you for your support!

Hi @"Joe_a20240220", are you certain that this shared link is associated with your current Dropbox account, and doesn't belong to another Dropbox account under a different email address? Could you try recovering the files from the deleted files page, which might restore the shared link, so that you can first delete the…

Yes, currently there isn't a feature like that, since shared links can be accessed by anyone with the URL, and that the owner of the link could also delete the link (or the files within) entirely from their account.

Hi @"rclh57", thanks for contacting us! It sounds like the user sent you a shared link to a folder on their account. You could add the folder or files in that link to your account, however, they won't update automatically, since you're only making a copy of that link at that moment. You would need to keep the URL saved…

Hi @"Suelie", thanks for bringing this to our attention. Could you confirm where the Dropbox folder is on your device? Are you using the new File Provider version of the app? Is this occurring for everyone, or just certain users? This will help me to assist further!

Hi @"TartanTrumpet", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

I've sent you an email, please could you reply to it as soon as possible.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are you on a paid plan, or a trial for Dropbox Essentials?