Jay Dropbox Community Moderator

Hi @"shaund23", thanks for the info. It sounds like you're on a beta version of the Dropbox desktop application. Could you try disabling the 'Early access' setting on this page on your Dropbox account, and then download the latest version of the Dropbox desktop application from here?

If you share a file with edit access, this means that everyone will be able to edit the same file at the same time, and would edit your copy each time. They would also need a Dropbox account in order to edit the file via the Dropbox site, using the Microsoft Word app. With a read-only shared link, they can only view or…

It's possible that one of the other team members might contain the data on their account. Could you try removing the team members one by one from your team to see if this helps with the quota usage on your team?

Hi @"agentil", thanks for messaging the Community! You can create a shared link to a files by following these steps, and you can make it read-only. This means that the user accessing the link would need to download the file to edit it on their local machine, and it won't affect your copy of the file. If you need any…

Thanks for the image, this is a team folder, which is also shared, which means that there could be some files in that folder which would be taking up the quota. Are you able to go into that folder to see the size of the files within?

Hi @"lchen2988", do you know if they were signed into the university network at the time they activated the referral from their home?

Since the screenshot shows that the majority of the quota is being used up in shared files or folders, could you check out the shared tab on the Dropbox site to see if there are any files there taking up a lot of space?

HI @"Goochman", just for clarification, are these people sharing the same account, as in you're sharing the account credentials with them?

Hi @"NAPS", thanks for messaging the Community! In general, it isn't possible share a Dropbox account with other users, as it would be a breach of the terms of service. However, you can share files or folders within your Dropbox account to other people. If they have their own Dropbox accounts, they would also have the…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"DropRox1", thanks for your message. Given that you've already taken a lot of steps to resolve this, at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

HI @"Penisoo", I think it would be best to contact the support team at this point since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

HI @"MW999", thanks for keeping us posted on this matter. This information should help other users who are experiencing similar issues with their backups. Enjoy the rest of your week!

Hi @"Shabber", thanks for messaging the Community. I can see that your ticket has been forwarded to a specialist team in order to look into this further. As they have access to account-specific tools to help in these cases, I've gone ahead and prioritized the ticket to expedite matters on your behalf. In the meantime, if…

Thanks for the update, and I'm glad to hear you were able to resolve your issue. Enjoy the rest of your week!

Hi @"Cassandra87", thanks for posting today. As you've noticed, shared folders do count towards the quota of all members of the shared folder. If you're on a Dropbox plan that doesn't have enough quota to join the folder, then you would need to increase the quota on your account using referrals, or upgrading to a paid plan…

Hi @"dmarieslc", thanks for bringing this to our attention. If you choose to manually upload photos from your phone to Dropbox, then it would use the existing filenames of the photos as they appear on the phone. The camera uploads feature does automatically rename the files to the format you're referring to. You could use…

Hi @"Cory MCO", thanks for messaging the Community. As @"Mark" said, please could you let us know what happens when they try to copy and paste the link? This will help me to assist further!

Thanks for the update. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"Steve T.21", thanks for messaging the Community. Selective sync would prevent entire folders from appearing on your local machine completely, which doesn't sound like the feature you're referring to. Are you referring to making files available offline on your machine? Have you tried the steps in that article? This…

Files on the Dropbox site wouldn't take up space on your mobile app, unless you've marked them as available offline manually. Could you check to see that you don't have the camera uploads folder set as available offline in the Dropbox mobile app settings?

Thanks for the info. Could you attach a screenshot showing the whole screen on the Dropbox Backup page when viewing it from the Dropbox site?

Hi @"Ian_Hein", thanks for bringing this to our attention. The options that are available to you are those listed in the email you received, and in the image you attached. The first is to upgrade to a Dropbox team in order to add the users with a business email address and then no other changes are needed with their…

Hi @"Penisoo", thanks for bringing this to our attention. In general, when photos are uploaded to Dropbox via the Dropbox mobile app, the cache is used as an intermediary to ensure the upload is successful. Once the upload is done, the cache should automatically clear itself from the mobile app. In the case that it doesn't…

HI @"RedRaselom13", if the account still says it's a member on the Dropbox team, then it means they didn't disconnect it. Could you ask them to try again to follow the steps to convert it to a personal account away from the team?

Hi @"Timmy256", thanks for bringing this to our attention. Could you try going into your Dropbox Backup page clicking 'Show deleted backups', and then click the ellipsis next to the deleted backup to permanently delete it? Does the backup still appear on the Recent filter after the permanent deletion? Regarding your query…

Hi @"mikkif88", thanks for bringing this to our attention. Do you have any extensions running in your browsers that could be affected the way the website is rendered on the screen? Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser…

We appreciate you sharing your idea with us. It has been closed out after a period of inactivity. You’re always welcome to submit more ideas in the future.

No worries, I hope this helps out a little!

Yes, keeping Thunderbird open would keep part of the database open, and thus make Dropbox unable to upload it, even if the files were in the Dropbox folder. While I can't state the name of the extension here, let's just say that it's a tool that helps to import and export messages and profiles on Thunderbird. This should…