Jay Dropbox Community Moderator

Hi @Csandif712, thanks for contacting us! Are the other users also on Dropbox Basic plans? Could you try having them search for the files via the Dropbox site directly on a desktop device to see if the search results differ? Any details you can provide would help me greatly!

Currently, there is no direct email address to contact the support team and phone support is only provided for team admins on Dropbox teams. Did you receive any ticket ID when contacting the chatbot in the support request? Are you within your local business hours for the chatbot to transfer you to a support agent to assist…

Hi @lpvmc, thanks for the info. Keep us posted with any updates when contacting the team.

Hi @hannesduplessis, thanks for your message. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Hi @jpessegueiro, thanks for messaging the Community! Which files are being told that they aren't syncing to your device? Are they in a specific folder, or in random locations on your Dropbox account? Are the computers both Windows or Mac devices? Any details you can provide would help me greatly!

Thanks for the update. We appreciate this feedback about the shared links, and we do take all comments into consideration to improve the site and services.

Could you try changing the shared links by adding raw=1 at the end of the link, by following these steps? This will force the file to preview on the device, if that's what you're looking for. If you want the file to download automatically, use dl=1.

Did you change the ownership of the folder to your user account? I can only see an Administrator account in the screenshot, which isn't going to be the same as a user's profile.

The Dropbox desktop application could re-index files if there are any changes to the desktop app itself (such as an update), and might need to do so on some occasions to ensure that it has the latest version of the files, or if certain apps or services scan or access multiple files in the folder. There isn't a specific way…

Hi @Chirumby48, thanks for bringing this to our attention. When previewing the shared links, are they viewing it from a desktop browser, or from a mobile device? Can you try previewing the link while not logged into your Dropbox account, or from an incognito/private browsing window to test out your shared link? Any further…

Hi @Netbag, this is a specific message related to Microsoft Windows security IDs, and isn't directly related to Dropbox. S-1-5-21 is a Security Identifier (SID) used to uniquely identify local users, domain users, or groups on a system and typically appears as S-1-5-21-[Computer/Domain-ID]-[RID]. Have you recently changed…

Thanks for keeping us updated, @paulwhkh, and that your issue appears to be resolved. If there's anything else we can assist with, feel free to reply back here!

Thanks for the image. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Thanks for the update. Could you try right-clicking on the reparse point as you described it (i.e., the 'duplicate' folder), and send us a screenshot of the properties?

Thanks for the update, keep me posted with any changes in the syncing process, or if it repeats again when you reboot the machine.

Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Thanks for the info. With that large amount of data and files, it would take time for the app to finish indexing fully. When you reboot your device, is the external drive already connected to the machine, or do you connect it after logging in?

Hi @JeannettePeter, thanks for bringing this to our attention. If there is a Dropbox desktop application update, the app might require a re-indexing of the files to be certain that there were no changes during the update process. What version of the app are you running on your machine? How many files do you have in your…

Hi @landlordhec, thanks for your post. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Hi @Roger B.30, that .LNK appears to be a shortcut file to a location of a file. While there shouldn't be any issues to have it synced, is the shortcut necessary for the program you're using to function correctly?

Hi @RealRelic, thanks for messaging the Community. What browser are you currently using on your computer? Has it recently been updated, and do you have any extensions or plugins running? For the Dropbox mobile app, what device are you using, and is the app up to date? Any details you can provide would help me greatly!

Hi @yeravgjoe, thanks for bringing this to our attention. Did you have a recent team migration, as you mentioned this in your post, and if so when was the team migrated to the new team space? Do any other users on the Dropbox team have the same issue you're experiencing in their Dropbox accounts? Any other info or…

If you're using the automatic camera uploads feature in the Dropbox mobile app, then it would remember which photos were already uploaded to the site, even after uninstalling and reinstalling the app, and it would be able to continue uploading the remaining photos and videos.

Hi @Carl_Bloke, thanks for your message. In general, when you upload files from the Dropbox mobile app to your account, it does take up extra space within the app temporarily in order to ensure that the upload succeeds. The extra space used up by the app should be removed once the uploads are completed, and the time it…

Thanks for the details, in order to see what's happening with the Dropbox desktop application, it would be best to contact the support team for them to investigate further.

Thanks for the info, are the files still trying to sync to your machine? Does the Dropbox folder itself have any sync icons on the folders or files?

Thanks for the details, @lpvmc, at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

No worries, glad to have helped out. If you need any further assistance, please let us know!

Hi @paul352, thanks for messaging the Community! Could you check what this page says on your Dropbox account, and where the quota is being used up? Any other info or screenshots would be helpful!

Could you try checking the file and folder size for all your subfolders individually, as it's likely that a folder contains the files which are taking up your quota.