Jay Dropbox Community Moderator

Hi @"Buck5271", @"Mike B.40", since there are two usernames here, this means that you have two separate Dropbox accounts, and have been logging into different accounts. Please double-check which email you're seeing when logged in on this page, and make sure it's the same email on all your devices.

Hi @"twoadmin", I've sent you an email, please could you reply to it when you get a chance? --- Ciao @"twoadmin", ti ho inviato un'email, potresti rispondere quando puoi?

Hi @"Buck5271", are you certain that you're signed into the same Dropbox account on all devices? Can you see your phone and laptops on the devices page?

Hi @"ColeM", thanks for bringing this to our attention. Was this folder a personal folder, or a shared folder? This will help me to assist further!

Hi @"bgillespie12", are you 100% certain that you don't have an Apple ID under your email address? What happens if you attempt to login to the Apple site using your normal email address? Do you see Dropbox listed when you use these steps to login to the Apple site?

Hi @"madreocho", could you try removing your access to the file from this page on your account?

Hi @"DeNice1", thanks for messaging the Community. There are two other plans that are available in certain countries between Dropbox Basic and Plus. You can read up more about them in this thread. If you have any further queries, feel free to message back.

Hi @"Juliana Silva", did you manually upload the photos to a folder with an automation or naming convention applied to it?

HI @"Mike B.40", could you attach a screenshot showing what you're seeing when you connect your phone to your computer?

That's correct, if there is a file request associated with that folder, then you should get the option for the sender's name. 

You should get the option for the sender's name when adding a naming convention in a folder you chose to use for the file requests. 

Hi @"Droplet", thanks for messaging the Community. The thread has been updated with the new article showing how to enable the option for Live Photos. If you need any further assistance, please let me know.

Hi @"Clare1988", Dropbox Simple is the same as any Dropbox plan, in that you can connect your Dropbox desktop application and mobile device to your account to sync files. 

Hi @"KEAlt", thanks for bringing this to our attention. As the file is being uploaded to the Dropbox site, even if the user is signed in, it would be seen as created by you. The 'modified by' field on the Dropbox site would only be different if you were in a shared folder with other users, and they modified the files.…

Hi @"AMeyers", as you're currently experiencing this issue, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Crasvox", thanks for messaging the Community. This information should help other users who might be experiencing similar issues. Enjoy your week ahead!

Hi @"RelevantSalience", thanks for messaging the Community. Currently, the Dropbox desktop app only allows for two-way syncing, so what you're looking for wouldn't be possible via the app. We do have the Dropbox Backup feature, however, this is for specific system folders, or external drives. These file are also only…

In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

That's correct, however, even if you upgrade now, it wouldn't be possible to determine any traffic as this shared link was been created prior to any upgrade.

Instead of upgrading, you could also use the Dropbox Transfer feature, which does tell you when a transfer has been downloaded.

Thanks for the info, if this case, it wouldn't be possible to determine if a user viewed, accessed or downloaded the folder or the files within.

Hi @"anaheimu", thanks for bringing this to our attention. Just for clarification, was this a shared link that you created? Did you use the send and track feature, or the DocSend feature? This will help me to assist further!

Hi @"Birsay1", could you copy and paste a screenshot of the Dropbox folder as it appears in Finder showing the lack of context menu items?

Hi @"richard_duffy", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Prov 31 Marketing Firm ", thanks for bringing this to our attention. Currently, there are two options for some users in certain countries for cheaper Dropbox subscriptions. Firstly, there is the Basic Extra plan, which offers 50 GB of quota, which can be accessed from this page, if you're eligible. Secondly, via the…

This idea has been delivered! Thank you for your support!

Hi @"Leighton", @"Nflight", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes.

HI @"stevethegil", as you're connecting the phone to your machine, you'll need to change the format using your iOS settings. This article provides the steps on how to make this change.

Okay, so just to clarify, do you want to relocate your Dropbox folder to another SSD drive? Do you want the files to be made available offline in order to download them, or keep them as online-only files?

Hi @"justinl", thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.