Jay Dropbox Community Moderator

Hi @"RoryP", thanks for bringing this to our attention. Are you certain that the full file is being downloaded? If a URL file is being downloaded, then it could mean that a shortcut to the webpage, or the webpage itself, is being saved instead of the file. Could you try testing to save the file into the iOS Files app, and…

Could you clarify what you're trying to do when downloading files? Are you trying to export the files to another app or to the file system on your phone, or something else?

Hi @"Agressive_Napkin", thanks for bringing this to our attention. It should be possible to convert HEIC files once they're uploaded to your Dropbox account using this feature. Does the camera upload feature automatically upload the heic files when you select the album you want to upload in the settings? This will help me…

Hi @"Mikeylectro", @"bennymac", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you first try clearing the cache, and then uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Just to check, have you removed all your shared links on this page? Do you also have any open file requests? These also contribute to the daily limit for data sharing.

Personally, we wouldn't recommend moving the system folders that way, as it could lead to unexpected events such as permission issues, corruption or data deletion. If you were to move the folders that way, it would be at your own risk since this isn't officially supported by Dropbox.

Hi @"bers", is it possible that the file you're sharing gets a lot of traffic, or is quite large and lots of people download it? In general, your access to shared links is temporarily paused for 24 hours for the first instance, which could've been that time a few weeks ago that you mentioned. Each time your links are…

Hi @"benmachado", thanks for messaging the Community. Currently, symlinks aren't supported within the Dropbox folder, although symlinks to the Dropbox folder are possible (when referencing from outside the Dropbox folder). What you're looking for is something within the OS itself to fix a location that would be the same…

Thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

That's correct, it's better not to upgrade if you like where the files are currently located in Finder. The link to opt out should work fine the way you described, or you can follow these steps as well. Regarding losing files on your Dropbox account, there is always a possibility that one can lose their files, since the…

Hi @"norm3", thanks for messaging the Community! Dropbox on File Provider utilizes Apple's updated File Provider API to more deeply integrate with Mac OS. It is usually available for newer Mac devices and OSes, and it doesn't matter if another device on your account isn't using File Provider. You can see some of the…

Hi @"Dieselista", thanks for bringing this to our attention. Could you clarify what you mean by files not syncing onto the new laptop? Do you mean that the files aren't showing any recent changes made to those files, or the file aren't being made local on the new machine? Any other info or screenshots would be helpful!

Hi @"Shmaltrino", thanks for the details. Are the user folders appearing on the normal Dropbox site, or on the Dropbox Backup page here? Do you see all your connected devices on this page as well, to ensure that the new device is linked successfully?

Hi @"Paleonut", this would be a genuine email from Dropbox, as it should contain information about the content in the shared folders you have access to. To view the names of the shared folders, open the CSV file in that email. Please follow the instructions in that email and save anything you want to keep within 14 days of…

Hi @"Wallywest", thanks for bringing this to our attention. Are you trying to send a file via Dropbox Transfer, or by using shared links on your Dropbox account? Could you let me know the exact error message you're receiving? This will help me to assist further!

Hi @"ltpace610", thanks for bringing this to our attention. Just for clarification, are these private folders on your Dropbox account, or shared folders? Do you see any recent events related to the files or folders in question? This will help me to assist further!

Currently, there isn't any documentation on using Dropbox with any other migration software, as it generally isn't recommended due to the different permissions involved with the files. As you now have selective sync conflicts, you would need to check each folder manually and see which files are newer in both folders (as…

Hi @Brads Blend , thanks for bringing this to our attention. Are you referring to files in a shared folder, a team folder, or a private folder on your Dropbox account? Do you see any recent events or deleted files in order to restore the missing content? This will help me to assist further!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

HI @"tomg4", if access to the folder has been removed from your account, then it wouldn't be possible to recover it at this stage, as the email stated it would be permanently deleted on the 14th June. If another member of the team, or another device you own, still hasn't synced to Dropbox, then there could be a copy of the…

HI @"Awais" , how long ago were the files deleted from your account approximately? Was it more than 30 days ago, or more than 180 days ago?

Hi @"Karima Peerzada", thanks for bringing this to our attention. I'm sorry to hear about your loss and these circumstances. In general, if you need to request access to a shared folder, then it would need to be authorized by the owner of the shared folder, or possibly another member in that shared folder. If a family…

I understand your concern regarding the missing shared folder. Unfortunately, there aren't any options from our end to assist, as we wouldn't be able to recover a folder if your access was removed from it. We can only recommend attempting to locate someone who is still a member of the shared folder in order to re-invite…

Thanks for the info. To answer your original question, there isn't a way to determine which log files are safe to delete, nor is it possible to tell Dropbox to delete old log files automatically. You would need a script or possibly a setting in the accounting program to automatically delete unneeded log files.

Hi @"TMkII", thanks for bringing this to our attention. Your solution is exactly correct, although you don't need to uninstall and reinstall the app. The best method to ensure that you get a fresh download of the files on your Dropbox account would be to sign out of your Dropbox account in the desktop app, rename the old…

Unfortunately, even our support team wouldn't be able to recover the shared folder, as it was fully removed from your account. If you have any other machine on which your Dropbox account hasn't synced, you might be able to recover the files from there. Alternatively, there might be some recovery programs that might be able…

Could you ask them to check the shared tab on the Dropbox site to see if they can invite you as a member to the shared folder?

Hi @"Fullback_rugby", thanks for bringing this to our attention. It sounds like you were a member of a shared folder on which you were removed as a member, most likely by another member of the folder. In order to regain access to the shared folder, you would need to contact the owner of the folder for them to invite you…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.