Jay Dropbox Community Moderator

Hi @"ataraxy", thanks for your reply. We can confirm that it isn't a member of Dropbox who is uploading the files to Winget, and that said user can be found here. It wouldn't be possible for us to moderate or control what files are uploaded to a third party site. However, we do appreciate the feedback on this matter and we…

Hi @"Dieselista", just for clarification, did you also right click the Dropbox folder itself and mark it as available offline, in order for all files to get the green check marks?

Hi @"Rik vdk", thanks for bringing this to our attention. We appreciate the feedback regarding the prompts to upgrade your plan and subscription. We take all comments into consideration when improving the Dropbox experience and services we offer. If you have any additional feedback, please let us know!

No worries, were you able to disable the feature, and has your experience returned to its previous behavior?

Thanks for the details. Could you visit this page on your account, and turn 'Open share links on desktop' to Off. This should revert that behavior to the default.

Is this a personal machine, or a company-managed device? Do you have any firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try temporarily disabling them when installing the app? Lastly, could you download the full version of the Dropbox…

Hi @"LC77", thanks for posting today! We wouldn't be able to predict what effects this would have with your Dropbox account, as having the system folder, and the Dropbox folder on an external drive isn't a common user experience. I'll leave this thread open for other users to comment with their experiences. 

HI @"dmjdona", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"ltpace610", just to be certain, the events page is completely empty, meaning that you have no files added, edited, or deleted within the last 30 days visible, is that correct? Are you certain that you're logged into the correct Dropbox account, and that the files aren't in similarly named folders on another account?

Okay, so the link you're referring to is one that you click on from the Dropbox site, and not from the desktop app, is that correct? Are you using the Open button feature, which is closely related to what you're describing?

HI @"shelley241", as your queries might be account or device-specific, I'd recommend contacting the support team directly for them to assist in further detail.

Hi @"Pencilcaseman", we appreciate the feedback on this matter, and we do take all comments into consideration when improving the Dropbox mobile app and services.

Hi @"pyxye", thanks for bringing this to our attention. When you save files using WPS Office, are you saving the files in the Dropbox folder, in order for the Dropbox desktop app to sync it to your Dropbox account online? This will help me to assist further!

Hi @"guilhermesv", thanks for bringing this to our attention. Do you recall where you changed this setting originally? Are you able to see any options in the Dropbox desktop application preferences? This will help me to assist further!

Hi @"Francois4", that error message should be unrelated to the device limit on your Dropbox account. Could you try an advanced reinstall of the app using the steps in this link?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

It's possible that this is what caused the issues you're experiencing, since if the Dropbox folder can't be detected by the desktop app, then unexpected issues could occur, such as data corruption, permission issues or even data deletion. In this instance, there were selective sync conflicts, and you mentioned that your…

Thanks for the details, I've removed the email for your own privacy and security. Are you certain that this was the same account you've always used to log in, and not another very similar email address provided by the school? Are there any other email addresses you could've used to log in to Dropbox? Do you see any recent…

Hi @"jakebrew", thanks for the info. Please could you forward that email to abuse@dropbox.com in order for the team to be made aware of what you received, and in order for them to investigate further. Thanks for reporting this interaction you had earlier.

Hi @"lokimac", thanks for bringing this to our attention. Did you make any recent upgrades to your Mac device, or use a migration program? Was the external drive with the Dropbox folder on it disconnected at some point while the app was running? This will help me to assist further!

Hi @"mhuang45", thanks for bringing this to our attention. As you mentioned you used the Google SSO to sign in, are you using a Gmail account, or another domain in general? Do you have any other devices that could be logged into the old Dropbox account? This will help me to assist further!

Hi @"Mattflix", thanks for the info. Did you have another Dropbox account that was connected to a Dropbox team, and then link this personal and work account using these steps? This is because your Dropbox folder would've been changed to Dropbox (Personal), hence my question. The 'Dropbox' folder with the arrow most likely…

Hi @"Soo Li", thanks for bringing this to our attention. Could you try to open the shared link yourself on an incognito/private browsing window (meaning you're not logged into any Dropbox account) and see what options you get? There should be an option to log in to a Dropbox account, however, beneath that prompt, there…

Hi @"squips", thanks for the suggestion! This should help other users who have similar queries and are looking for an answer for their requirements. 

Hi @"sarahberry9", thanks for the images. Just for clarification, is the site not displaying the folders in alphabetical, and numerical, order? I'm not sure I can see where 2025 comes into play when you're showing a screenshot with 2022 and 2023 folders. If you could provide more detail, this would be greatly appreciated!

Have you recently made any changes to your phone, such as a recent Android OS update?

Is this occurring for all files you're attempting to export, regardless of the size? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

What happens when you attempt to save the file using another app from the previous options you had there?

If you choose one of the other apps there, does it save a copy of the file itself, or a URL file again? If you tap 'Options' under the file name, what do you see there?

Thanks for the info. Could you try marking the files as available offline in the Dropbox mobile app first, and then try exporting them to your device?