Jay Dropbox Community Moderator

Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

Hi @"Michael Hollister", thanks for bringing this to our attention. Could you check the events page or deleted files page to see if there were any changes to your account? Are you certain that you're logged into the correct Dropbox account? This will help me to assist further!

If that's the case, then there are two possibilities. Firstly, you could be using a different email back then, so you're logging into a different account entirely. Please check your email address and any other emails you might use to see if you have a Dropbox account there. Secondly, if the email is correct, then your…

HI @"FRANK 8", do the videos have audio when you first upload them to the Dropbox site or via the mobile app? Are you able to preview them on the Dropbox site itself with audio, instead of the mobile app?

Hi @"disser90", thanks for bringing this to our attention. When you mentioned there was activity back in 2023, was that the last time you accessed your account? Has it been over 12 months since you last logged into your account? This will help me to assist further!

Hi @"Geeta Sadashivan", from the screenshot, it looks like you're running the new Cloud files interface for the Dropbox desktop application, as you can see by the sync icons. As you're still not seeing the context menu items, in order to look into this matter in more detail, I'd recommend contacting the support team…

Hi @"Direct Response", thanks for bringing this to our attention. What options are they getting when viewing the shared link on the Dropbox site? Any other info or screenshots would be helpful!

HI @"Geeta Sadashivan", are you right clicking the folders in the Dropbox folder on your machine? Could you attach a screenshot showing what you're seeing when you right click a folder?

Hi @"woody1210", thanks for contacting us! Could you provide more clarification about what you're asking for? Any other info or screenshots with examples would be helpful!

Hi @"jacob m", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Alfred01", thanks for bringing this to our attention. In order to understand what you're experiencing, could you attach or copy and paste a screenshot showing this information? This will help me to assist further!

Hi @"hoanang dev", @"Hoanang", as there are two usernames here, this could mean that you have two separate Dropbox accounts under different email addresses. Could you check to ensure that you're logged into the correct one to see if the files are there?

Hi @"tyrannicaltimes", I've sent you an email, please could you reply to it when you get a chance?

Hi @"FerdoBara91", for files that long ago, unfortunately, it wouldn't be possible to recover files deleted from back then. We're sorry that we can't be more helpful on this matter.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"laundryagent", are you able to see the location of the Paper docs on the events page?

You would get an event similar to 'You created the shared folder xxxx' in the events page. It is possible that this shared folder was created a while ago?

If you said you moved the files into another folder, it does sound like you moved them into a shared folder already. Could you check the events page to see the history of the file movements?

Hi @"Kashif Nurani", thanks for posting today. It is possible to create a shared folder without inviting anyone to the folder. Currently, there isn't a way to see who you previously shared the folder with, if there was anyone. If you need to unshare the folder, you can follow these steps. I hope this helps to clarify…

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Do you see any other login attempts on this page on your account?

Hi @"Birsay1", could you attach a screenshot showing the Dropbox desktop application in the menu bar when you click the icon there?

Have you tried using the recovery words to log in to your account again?

Hi everyone, we appreciate the feedback on this matter. In this instance, we would recommend that you contact Adobe for further assistance, in order to update their integration to support the new file system for the Dropbox team folders.

Hi @"Adevinneystoner", thanks for bringing this to our attention. When was the last time you logged into your account prior to today? Do you see any information on the events page? This will help me to assist further.

Thanks for the info from the article, we appreciate this feedback. Currently, Live Photos is only available for manual uploads via the Dropbox mobile app. We take all comments into consideration when improving the Dropbox app and services.

Do you have your recovery words in order to log back in to your Dropbox Passwords account?

No worries, glad to have helped out. Enjoy the rest of your week!

Hi @"ghettomuppet", just for clarification, are you able to actually access the Dropbox Passwords app and your settings there? Do you have any old devices that you still have access to in order to receive the notifications on those devices?

Hi @"Abrouss", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!