Jay Dropbox Community Moderator

Hi @"souseran", thanks for bringing this to our attention. How large is the shared folder that you're trying to add to your account? It would need to be smaller than the total amount of quota on your Dropbox account, as shared folders do take up quota on your account. This will help me to assist further!

Hi @"DerryK", are you able to ignore that file in your backup software?

This could mean that one of the open apps is somehow deleting the new files added to the Dropbox folder. Try starting upon some of the usual apps you have running, and then add a new file into the folder. Each time that it works, try a new app and add a new file, and so on, until the new file gets deleted.

Could you try quitting all your open apps on your machine, apart from the Dropbox app, and then try adding a new file into the Dropbox folder, and let me know if this behavior repeats again?

Hi @"zakladams", thanks for bringing this to our attention. Do you have any other apps or services that monitor or make changes to the Dropbox folder? Is this occurring for any folder within the Dropbox folder itself? Are you able to add files from the Dropbox site without any issue? This will help me to assist further!

Hi @"AG1979", thanks for bringing this to our attention. Are you manually uploading files or using the camera upload feature? Could you also clarify what you mean by syncing files in the mobile app? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the…

Hi @"CarlaD", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Arthur79", thanks for bringing this to our attention. Are you using the Signatures page on your Dropbox account, or creating it via the Dropbox Sign page? This will help me to assist further!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"BeauDanger666", thanks for bringing this to our attention. Could you try marking some of the files as online-only, and then available offline to see if this helps with the preview? Keep me updated with any progress.

That's correct, to look into this in more detail, the conversation would need to continue there.

Thanks for the report, we appreciate the feedback on this matter! We take all comments into consideration when improving the Dropbox desktop app and services.

Hi @"Laura0680", I've sent you an email, please could you reply to it when you get a chance?

Hi @"solidcolour", thanks for bringing this to our attention. What version of Mac OS are you running on your device? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then rebooting the machine? Keep me updated with any progress!

Hi @"DD Wire", thanks for bringing this to our attention. Image search is limited to certain plans as listed here, and you can search for text in files with certain plans, here. In general, all plans can search individual files, when previewing the file, and search for text within the file. If you have any further queries,…

HI @"chlojito", when you say you had it connected to your phone, do you mean prior to the recent login? From what you've described, it sounds like the account has been deleted, meaning that it wouldn't be possible to recover the account or the files within. Do you have any other devices that could've been connected to your…

Hi @"PhilR", thanks for bringing this to our attention. Currently, there hasn't been any changes to syncing on the Dropbox desktop application. Are the files being accessed by another process or app on your machine, which could bring the files back to available offline again? Are these files in random locations, or in…

HI @"Murmur", did you see the reply by my colleague in relation to your query?

Hi @"Sandyzheng", thanks for the ticket ID, I've prioritized your ticket to expedite matters on your behalf.

Hi @"NewOutlook", as you mentioned you're in a similar situation, could you let us know more detail about what you're seeing? A photo of the login screen (without any personal info) would also help us greatly.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

HI @"jetnova16", did you disable the Snipping Tool in the same way as these steps? When taking a screenshot, do you only press the Print Screen button, or do you also need to press a function key on your laptop at the same time?

Hi @"NixC", thanks for the message, you can contact the support team directly and they should be able to assist you on this matter.

Thanks for the ticket ID, @"mrjw". I can see that in the last message the support agent advised you to install the stable version of the Dropbox desktop application, as you were running the beta version, and there was no response to that message they sent. In your screenshot, as there aren't any syncing icons, it does…

Hi @"Jazdude", if you're not getting an error when sharing links, then it would mean that the issue isn't related to your Dropbox account. Could you clarify exactly how you were attempting to download the file that was shared with you? Was it via a shared link, a shared folder, or a shared file?

Hi @"dbalmer", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're getting, while hiding any personal information? This will help me to assist further!

Hi @"GregP1", I've sent you an email, please could you reply to it when you get a chance?

By default, the files and folders should already be online-only when re-checking a folder, however, if this isn't the case, you can mark them as online-only manually.

Hi @captcurret, you need to check all folders in the selective sync window, which would let all folders appear locally on your machine. When this happens, you can also mark those folders as online-only by right clicking them, and the files will be replaced with placeholders.

Hi @"ewtr sdhgfsdfhg", do you still have access to your old devices or browsers in order to view the notifications send to your existing Dropbox Passwords apps?