Jay Dropbox Community Moderator

Hi @"Eva_PA", thanks for your message. From what I can see in the old support ticket, we couldn't find a solution, since it seemed that opening a Word document with track changes would always revert to 'All Markup' enabled, when the file is saved before it is uploaded to Dropbox. The only solution we offered at the time…

Hi @"OliverN", if you're not seeing these options, please contact the support team for them to investigate further.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

What exactly happens when you click on the invoice? Could you try switching browsers to see if this helps?

Hi @"Quentin10", thanks for bringing this to our attention. Just for clarification, are you referring to the invoice and receipt visible on this page on your account? This will help me to assist further!

This idea has been delivered for individual plans/accounts on the new version of Dropbox Backup! Find out more here. Please note that if you're running the older version of Dropbox Backup, you might not have this option available to you. Thank you for your support!

Hi @"Joe_a20240220", are you certain that this shared link is associated with your current Dropbox account, and doesn't belong to another Dropbox account under a different email address? Could you try recovering the files from the deleted files page, which might restore the shared link, so that you can first delete the…

Yes, currently there isn't a feature like that, since shared links can be accessed by anyone with the URL, and that the owner of the link could also delete the link (or the files within) entirely from their account.

Hi @"rclh57", thanks for contacting us! It sounds like the user sent you a shared link to a folder on their account. You could add the folder or files in that link to your account, however, they won't update automatically, since you're only making a copy of that link at that moment. You would need to keep the URL saved…

Hi @"Suelie", thanks for bringing this to our attention. Could you confirm where the Dropbox folder is on your device? Are you using the new File Provider version of the app? Is this occurring for everyone, or just certain users? This will help me to assist further!

Hi @"TartanTrumpet", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

I've sent you an email, please could you reply to it as soon as possible.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are you on a paid plan, or a trial for Dropbox Essentials?

Hi @"Metamorfosi", thanks for bringing this to our attention. Could you confirm what plan you're on according to this page on your account? What options do you get when contacting support? This will help me to assist further!

When you say you've been transferring files over, were you letting the files sync normally from the site, or were you copying and pasting the files somehow? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"Christine2024", thanks for bringing this to our attention. Could you let us know the current status of the Dropbox desktop application when you click the icon on the system tray/menu bar? What OS are you currently running on your machine? This will help me to assist further!

Just to check , are you using the camera upload feature, or are you uploading them manually?

HI @"Vetsiplops", on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

Hi @"jonpen69", @"peteraschindler", as you're experiencing these issues, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"pixie289", thanks for bringing this to our attention. Are the files you're trying to preview available locally, or are they online-only? This will help me to assist further!

Hi @"MVertreese", thanks for messaging the Community! Unfortunately, with any digital content, it wouldn't be possible to prevent other users from sharing any file once they have a digital copy of it. Even if there was a feature to only allow one specific user to download the book, there would be nothing to stop them from…

Hi @"XX28", thanks for bringing this to our attention. Are you using the camera upload feature in the Dropbox mobile app? Do you have any filters applied to your images, such as portrait mode, or are you using a non-standard camera app? This will help me to assist further!

Hi @"wuermlfa", just for clarification, when you said you used selective sync, did you make it so that fewer than 300,000 files in total would appear on your machine? This would also include any online-only files, as they also add up to the 300,000 file limit for the Dropbox desktop application performance.

Hi @"Digital_Vibe", depending on your plan, you could use branding to customize your File Requests, would that be helpful for your requirements?

Currently, we only provide phone support for team admins of Dropbox team subscriptions. in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Okay, so you uploaded a file to the site, but it's not appearing on your computer, is that correct? Does the upload appear on the events page? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Dean G", it sounds like you might've signed into a new Dropbox account, or a different email address. Do you see any history on the events page? Could you doublecheck that the email address associated with the Dropbox account on your previous laptop is the same as this one?

Hi @"calmaylimited", can you try upload a file directly to the Dropbox site to see if it syncs to the new laptop? Afterwards, could you try adding a file into the Dropbox folder itself and see if this syncs?

Hi @"ROBERT369", thanks for bringing this to our attention. Are you able to see the missing files on the events page or deleted files page? This will help me to assist further!