Jay Dropbox Community Moderator

It is possible to disable the ability to permanently delete files for Dropbox teams, when enabled by the team admin, in order to protect their own data from being deleted. This feature isn't available for personal accounts. 

Hi @"Tracy Christenson", thanks for posting today. As @"Mark" stated, when the permanent deletion feature is used, it literally permanently deleted files so that neither the user, nor our support team, can restore those files from the system. Dropbox Rewind can be used when a file is deleted normally, but cannot recover…

Hi @"Billfromwashington", thanks for posting today! As @"Rich" stated, you would need to use the pre-installed Dropbox desktop application in order to activate the promotion on your account, if you haven't already activated a similar promotion in the past. You can read the terms of the promotional offer on this page for…

Hi @"frank479", are you using any other apps or services to back up different folders outside of the Dropbox folder somehow? It's also possible that this file could be a temporary name for a file which is constantly being accessed or edited by another program.

Could you try unchecking the option to have Dropbox as a 'Place' in Microsoft Office via the Dropbox desktop application by following these steps?

Hi @"Jwong", thanks for messaging the Community! Just for clarification, do you sign in to your Dropbox account in this prompt in order to log in to your Dropbox account? This will help me to assist further!

Thanks for the info. You can delete your Dropbox Backup by following these steps when logged into your Dropbox account.

Hi @"regenerative rebecca", thanks for joining the Community! Is it possible that you have a shared folder on your account, or a Dropbox Backup running in the background? You can see where your quota is being used up from this page on your account. Hope this helps to clarify matters!

Hi @"tierno", thanks for messaging the Community! When you delete a file from the Dropbox folder on your computer, it will also delete it from the Dropbox site, as the deletion is synced to the sync and vice versa. Are you able to right click a file or folder and see the option to make it online-only, using the steps in…

Hi @"danijacks", thanks for the information you provided. As there could be a few reasons as to why this is occurring, In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"sarah copland", thanks for bringing this to our attention. I'm sorry for your loss and the situation you're experiencing at this time. As these are requirements by our security team to allow full access to another Dropbox account, currently, there isn't another method or documentation that can be used to gain access…

HI @"dbray9", we appreciate the details you provided. While we can't provide assurances that unexpected behavior wouldn't occur again, as this situation does sound a little unusual with the multiple devices, we would be here to help you out if you experience any further issues. 

Hi @"jafnisa", thanks for messaging today. We appreciate your feedback regarding our available Dropbox subscriptions. Currently, there are two plans that are available, depending on your region, which offer a smaller amount of quota. You can read up more about them in this post. We take all comments into consideration when…

Hi @"ICPadmin", in addition to what @"Rich", @"Dell_Dropbox", and @"Mark" have said, as you mentioned you work for an organization, are you part of a Dropbox team? Is it possible that the link is on another account on that same Dropbox team? Does the link appear on the shared links page? Please keep us posted with any…

Thanks for the feedback on this prompt you received. We take all comments into consideration when improving the Dropbox app and services. If you do receive this message again in the future, please could you reply to this post with a screenshot so that we can view it from our end.

HI @"chlojito", as @"Mark" said, by now it wouldn't be possible to recover any files from a Dropbox account, let alone one that was deactivated or deleted. The only possibility remaining for you is if you had a device that was once connected to your account, which hasn't yet synced to Dropbox. The device should still have…

Hi @"TomMcEwen", thanks for providing these details! Currently, what you're looking for isn't possible using Dropbox, since the Dropbox desktop application can only sync with the Dropbox folder. The Dropbox Backup feature is similar to your request, but is only available for external drives. If you have any further…

Hi @"sfeeley", thanks for messaging the Community! As you've stated that this is a company-managed device, and that you don't have administrative access to the machine, this is likely to be the issue, as mentioned in this article. Essentially, if the Dropbox desktop application is installed without admin privileges, you…

HI @"yazmina", thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"dave4925", my colleague was referring to @"Walter" who was the original person who responded to your query. Could you clarify that your account is no longer on a Basic plan? Do you require any further assistance?

Could you check the selective sync settings in the desktop app just in case to see if the folders were deselected?

HI @"JohanBang", you you install the Dropbox desktop application, the online-only option is the one you want, since the file structure, folders and names would appear in the Dropbox folder, but no files would be downloaded, thus taking up no room. After the structure is completed, you can mark folders and files as…

Hi @"flatteryheavenclassic227", could you try the suggestion in this thread to see if this helps with the issue you're experiencing?

Hi @"mrswap", thanks for messaging today. Could you let me know know what notifications you have enabled in the Dropbox desktop application using these steps? If you receive this message again, could you attach a screenshot showing this in your next reply? This will help me to assist further!

Thanks for the info, with the extension enabled, now the Dropbox folder has the correct icon, and now you're seeing the context menu items. Could you try rebooting your Mac entirely to see if this helps regarding the sync icons in the Dropbox folder?

Hi @"corbeyluv", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"condonp", thanks for contacting us! It can take some time for the Dropbox desktop application to finish indexing files depending on how many files you have on your account. How much time have you given for the app to complete the indexing? Any information you can provide would be helpful!

Hi @"ThumpN", thanks for bringing this to our attention. In order to understand what your error message is related to, could you attach a screenshot showing the message? Are you not able to open C: in file explorer, or just your external drive? This will help me to assist further!

Hi @"Yofavblackguy", thanks for bringing this to our attention. It wouldn't be possible for Dropbox to search for specific files on our servers, if you suspect that they were uploaded to an account. If you have any information on any specific shared link, or otherwise, that contain your personal details, you can forward…

Are you certain that you're viewing the Dropbox folder from the Favourites list? It should have an icon for Dropbox itself. Without the icon, it would mean that the app isn't running or syncing correctly, which would also explain the lack of sync icons in the Dropbox folder. Could you double-check the Dropbox folder…