Jay Dropbox Community Moderator

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Hi @"chrisbreen", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress.

Hi @"wetenhr", thanks for bringing this to our attention. If you quit the Dropbox desktop application entirely from the system tray, does the behavior occur again when renaming files and folders? This will help me to assist further!

If you wish, you can try and see how that works on your implementation. Just so you're aware, there's no guarantee it'll work correctly on previously uploaded files

Could you try uploading photos via the Dropbox mobile app, or by using the iOS Files app to see if you get this notification?

Since the naming convention is inside an automation in the parent folder, as opposed to just a naming convention, this process is only run once, meaning that it won't be able to run on the previous files. Otherwise, this could lead to it endlessly repeating the automation and making file names longer and longer forever.

Hi @"wolf" Gottlieb , thanks for bringing this to our attention. Is the Dropbox desktop application running and syncing normally in the menu bar? What version of the app are you running? Could you attach a screenshot showing what you're seeing in Finder when right clicking a file?

As you're already in contact with the support team, they'd be better placed to assist you with further device-specific troubleshooting on their end.

Thanks for the info. Files without any sync icons could mean that they're 'available', so this means they would switch to online-only if the computer is running out of space. Could you try marking the files and folders again as online-only and let me know how it goes?

Hi @"Clayton King", just for clarification, are you uploading files manually via the Dropbox mobile app? Are you choosing the option to 'Create or upload files', or to 'Upload photos or videos' when uploading to your account? A screenshot showing the option you're choosing would help out.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"foriforifori", thanks for bringing this to our attention. Could you provide more detail as to what is happening? Do the files have any sync icons on them in Finder? Are they changing to cloud icons? Any other info or screenshots would be helpful!

Hi @"Mkojiro", thanks for bringing this to our attention. Is this for files and folders, or just one of them? Which browser are you currently using? This will help me to assist further!

HI @"robafc", thanks for the video. Could you try deleting the field entirely and then adding it again to see if this helps?

HI @"sargan", it's possible that it might be a change to how Messenger is showing the link, as we don't have any option on our end on how to share it as an icon like you've requested.

Okay, so just to clarify, you're saving the images in a folder which is in your Dropbox folder, and as such, the images appear on the Photos tab on the site and mobile app, is that correct?

Hi @"user19860331", thanks for bringing this to our attention. Where is this folder located exactly in your Dropbox account? Could you provide the location as shown in Explorer (as in, Dropbox/My Stuff/John, no need for the C:\users part before), assuming there is no private information? This will help me to assist further!

Hi @"william c.52", thanks for bringing this to our attention. Could you clarify how and where you're saving these 3D renders? Are they created on your phone first, and then imported onto the computer? Are they being saved into a folder in your Dropbox folder directly? This will help me to assist further!

Thanks for the images. I've managed to replicate the same behavior you mentioned, and after a lot of testing, I was able to figure out how to avoid this, and more importantly, why this is happening. Long story short, to prevent this from occurring in subfolders, on the File request page, click the 'Set naming conventions…

Hi @"Matt B.14", thanks for messaging the Community. We appreciate the feedback regarding the Mailbox app. At this time, there is no information on if the app will be returning in the future. We take all comments into consideration when improving the Dropbox apps and services.

Hi @"scottynyc", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"ET1977", thanks for bringing this to our attention. Are you certain that you've logged into the correct Dropbox account? Do you see any event history on this page, or deleted files? This will help me to assist further!

Currently, there aren't any known issues when syncing Mac OS devices or with Windows and Linux devices. 

Hi @"Paul C.32", how much free storage space do you have on your Mac device? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Please could you attach a screenshot showing the exact settings you have for the naming convention, or automation, for the parent folder? It shouldn't be possible to add the sender from the normal naming conventions page or automation settings. It should only be visible from the file requests page, or an already existing…

Hi @"dottzilla", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? What kind of…

Hi @"Wendy Craig", we appreciate your feedback. In general, we don't recommend syncing over 300,000 files to your machine, even if the files are online-only, as this does affect the performance of the Dropbox desktop application, resulting in potential issues like this. This is a soft limit and depends highly on the…

Hi @"KEAlt", could you provide a more precise example of what the resulting file name was, since it's a little confusing without information. You can change the names of the actual sender, and the name in the filename, to a generic name to make it free of privacy concerns. Regarding the difference between automations and…

Hi @"dcam", thanks for bringing this to our attention. Could you try removing the parent folder first, then adding the unneeded subfolders directly, like in the below commands? dropbox exclude remove level1dropbox exclude add level1/unwanted1dropbox exclude add level1/unwanted2etc Does this help to keep the level1/level2…

Hi @"zmre", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.