Jay Dropbox Community Moderator

HI @"Stephen J.9", could you confirm the exact folder in which the search index is stored on your device, within the Dropbox folder?

Hi @"robby2025it", thanks for bringing this to our attention. When were you affected by this ransomware according to the events page on your account? Are you able to rollback to previous versions of your files individually? This will help me to assist further!

Hi @"Gelindo", the pausing of your shared links would be due to breaching the daily bandwidth limit, and isn't related to the amount of quota on your account. Is it possible that you were sharing links to large files, or links that were accessed by many people?

Hi @"jobysoisson", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Totem Road", thanks for bringing this to our attention. Are you the team admin for this Dropbox team account? Do you see any deleted files on this page in order to recover them? This will help me to assist further!

Hi @"someusernameetc", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Benjamin Gordon", thanks for bringing this to our attention. Have you tried following the steps in this article in order to opt out of File Provider? Keep me updated with any progress!

The 'access denied' error is generally due to an antivirus or security software on your computer blocking Dropbox from completing the install or startup process. To see if this is the issue, follow these steps: * Temporarily disable any antivirus or security programs on your computer. * Reinstall the Dropbox application.…

Thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Connie M.4", thanks for messaging the Community. Just for clarification, are you using the camera upload feature only when you connect your phone to your computer? Are you not using the automatic camera upload feature on the Dropbox mobile app instead? This already has a similar option, to only upload new photos from…

Are you certain the Dropbox desktop application isn't currently running on your machine, before you attempt to uninstall it? Could you attach a screenshot showing this error you're getting?

Hi @"dgonsalves2000", thanks for bringing this to our attention. In order to determine why this is occurring, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? After that, try rebooting the device a few times to see if the…

Hi @"ggilmore", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"JamrockN16", thanks for bringing this to our attention. Are you able to navigate to the deleted files page to locate the file you want to permanently delete? On that page, you'll be able to permanently delete files using the steps on this page. If you need any further assistance, please let me know.

Hi everyone, thanks for your patience. This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX. If you're still experiencing this behavior, please let us know!

Unfortunately, since the email was sent to original email, it wouldn't be possible to recover these files on another account, as the current account might not have the permission to recover those files. As you're not seeing any deleted files on the events page on your current Dropbox account, this would confirm that it…

Hi @"Kittykiy01", if the email address is different, are you able to login to that account specifically, since that is the account on which the files were deleted from, meaning that they can be recovered from there?

Hi @"DBoxTips", thanks for posting today! You're correct in that file requests can only be created from the Dropbox site directly. Currently, this feature isn't available on the Dropbox mobile app. We appreciate the feedback on this matter and we do take all comments into consideration when improving the Dropbox apps and…

Hi @"KS" , thanks for bringing this to our attention. Just for clarification, when you say that everyone is accessing the shared folder, is this as part of a Dropbox team folder, or an actual shared folder? Is it possible that another user is also working on the Excel file when another user is trying to access it? Are the…

Hi @"Pidder", thanks for messaging the Community! You should be able to move the Dropbox folder to another drive by following the steps in this article. This will keep it connected to the Dropbox desktop application, and continue syncing as normal, once the files have moved across. If you need any further assistance,…

Hi @"Reny1105", thanks for the message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

This idea has been delivered! The following features are available on iOS: * Highlight * Add text * Add signature * Markup * Erase * Highlight * Undo/redo * Add shape * Add image These features are on the way for Android users. Thank you for your support!

Hi @"Christian E.9", thanks for the details, I'd recommend continuing this directly with the support agent via email, as they may need to investigate this in more detail on their end.

Hi @"freixas", if you don't see any file updates on the site, and the Dropbox icon isn't visible, then it's possible that the app wasn't running, and files weren't syncing. Do the files in Finder (since it sounds like you have a Mac device) have any sync icons on them?

Hi @"Isuru W", thanks for bringing this to our attention. In general, a Dropbox team admin has the ability to recover deleted users from their team within 7 days to restore the content. As this is something that needs to be done on their end, have you contacted the team admin to follow these steps to recover your old…

Yes, it's possible that the antivirus could be affecting the Dropbox desktop application, so you might need to look up their settings to see what could be preventing it from loading on your machine. It could also be disabled in the startup settings in your Windows installation.

Yes, if the Dropbox desktop application is completely uninstalled, and then you delete the files in the Dropbox folder, it won't affect the files online. Are you planning on reinstalling the app again once those files are deleted, or will you be keeping it uninstalled?

Hi @"TheFieldMarshall", if one of the three devices contains the current device that is already connected to your account, then you can follow those steps.

Hi @"serenke3", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @bferney , you can click the Dropbox folder location, and then change the location to your external drive, which will move your Dropbox folder there. Note that you need to select the parent folder in which you want it to be created. For instance, if you want your external drive location to be E:\My Files\Dropbox, then…