Jay Dropbox Community Moderator

Actually, it should've been the opposite, if the Desktop folder is enabled, then it would be included in the Dropbox Backup, as shown on the Dropbox site. There isn't another way to 'sync' the desktop folder to Dropbox. When you said that the desktop files were syncing, did you mean in the normal Dropbox folder itself, or…

Hi @"Gazzor1969", thanks for messaging the Community! It sounds like you've enabled the Dropbox Backup feature, which would also back up files on your desktop. Could you check to ensure that the desktop is still enabled for backup in the Dropbox desktop application settings, under 'Manage backups'? Keep me updated with any…

Hi @"Keith15", @"Hog Wild", I've sent you emails individually, please could you reply to them when you get a chance?

New photos only means that from the moment you enabled it, only new photos would be uploaded, so and photos taken before that time wouldn't be uploaded. It wouldn't make any difference to the interval when using that one or continuous camera uploads. Each version of Android and device might show a different method for…

Hi @"cosmicmadman", thanks for messaging the Community! Could you try disabling camera uploads on your phone, and then re-enabling it to see if this helps? Keep me updated with any progress!

Hi @"DevilsTongue", thanks for bringing this to our attention. In order to understand what occurred, could you help us with the following: * What settings were reset? * What device and build did you update to? * When did this happen exactly? Any other info or screenshots would be helpful! --- Bonjour @"DevilsTongue", merci…

Hi @"mikeshack81", thanks for bringing this to our attention. Do you think that you have any shared links on your account that could've breached the daily bandwidth limit, perhaps from being shared to many people to view? This will help me to assist further!

Could you attach a screenshot of the email you received, showing the date and time it was sent, while hiding any names or other personal info?

Customizing the bandwidth allows you to set an upper limit, or just to remove the limit entirely at all times. When you have Dropbox optimize it automatically instead, it should try to use the maximum bandwidth available, but it might lower the syncing speed temporarily if it detects that the internet usage is is already…

Hi @"Terry P.", currently, we're not experiencing any issues with syncing via the Dropbox desktop application. Have you checked the bandwidth settings in the desktop app to ensure that there aren't any limits on the upload speed?

HI @"Fay Bloom", thanks for the info. If you received an email about the suspension of your shared links, then it would take a full 24 hours after the email was sent before the suspension is lifted from the account. At this time, we'd recommend waiting until tomorrow to then attempt to share a file or folder on your…

Hi @"FranciscoLagos", thanks for messaging the Community! Are the files that you're experiencing this with in the same folder, or in random locations? How far back are you trying to recover the previous versions of the files? This will help me to assist further!

Thanks for the info, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

HI @"PDub81", thanks for the details, this would be useful for our team to investigate further.

Hi @"CTFT", thanks for the info. It is as @"Rich" said in relation to your files. In general, are you looking to free up quota on your Dropbox account, or to simply delete the account entirely? This will help me to assist further!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Berke Mert", thanks for providing these details! When you connect your phone to the computer, is the screen unlocked at the time of the connection? This will help me to assist further!

Hi @"gaurav_b", could you take a screen recording showing this behavior you're experiencing on your device? If this isn't possible a couple of screenshots showing the sync status change would help. Could you try quitting the Dropbox desktop application entirely and then try opening the file to see if you experience any…

Hi @"wenner", thanks for posting today! Could you clarify what you mean when users are asked to log in to access the shared link? Any other info or screenshots, without any personal information, would be helpful!

Hi @"TroyK", you should be able to see any deleted files when using my colleague's method, including any deleted files and folders older than 30 days. Are you not seeing those files when showing the deleted files?

I'm glad to hear that your issue was resolved. Enjoy your week!

Hi @"Sash S.", thanks for messaging the Community. When you edited the Excel files, were you making the changes via the Dropbox site, or by using Excel on your computer? Did you open the files directly from the Dropbox folder on your machine, or did you open Excel first and then open the files from there? Any other info or…

Thanks for the update. I'm glad to hear that the change has removed the Dropbox add-on in Outlook. If you have any further questions, please feel free to contact us back!

Hi @"charlie22", thanks for messaging the Community! We appreciate your response on your your resolved this matter. On Mac OS in particular on newer versions of the OS, if the menu bar has many items then other items would vanish and be hidden. If you have any further questions, please feel free to contact us back!

Hi @"tsw", could you try removing the Dropbox for Outlook integration from the Microsoft App source site, which is linked in Step 1 in this article?

HI @"ma-chong", you can delete all sessions from the devices page, aside from the active session (which is the one you're currently using to access that exact page), to log out all other browsers and devices. Users will then need to use the new password to log back into the account. For the shared folder access request, it…

Hi @"Hickcup003", thanks for posting today! What options do you see when viewing the shared link on the Dropbox site? Is there no option to download the file at the top? A screenshot of this page you're seeing, while hiding any personal details, would be appreciated!

There is a possibility of this, which is why a reinstallation of the Dropbox desktop application would be one of the first things to try out to ensure that the app is working correctly on your machine.

Apologies, the link should be this one: https://www.dropbox.com/get_help

What version of Windows are you running on your machine? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?