Jay Dropbox Community Moderator

Hi @"whisoerisngs", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Omri1984", thanks for messaging the Community. Have you checked the API documentation to see if there is an option for you? This will help me to assist further!

Hi @"folder", are you able to select the parent folder in which the Dropbox folder exists? For instance, if the folder is C:\Files\Dropbox, choose C:\Files for the Dropbox folder.

Are you accessing via the Signatures page or the Dropbox Sign page? Could you try the latter to see if this helps?

Hi @"pamfuze", thanks for bringing this to our attention. Could you let me know what plan you're currently on according to this page? This will help me to assist further!

Hello all. 👋 I'm Jay, and I'm a Community Moderator based in Europe. In my free time, I like playing PC games, writing and watching comedy on YouTube. One thing I love about the Community? When users come up with unique solutions to a fairly obscure issue, or when a new genuine idea is suggested for others to vote on. My…

Hi @"Derrek L", thanks for messaging the Community. If your account has moved to the new team space, then there would already be a user folder, and a team space, separating the personal folder from the team. Would this satisfy your requirements?

Hi @"Alan C", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the update, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

In order to understand what you're experiencing, could you copy and paste a screenshot showing the files in Finder?

Hi @"urbanracer34", that's correct, you can right click the Dropbox folder and mark it as available offline, which will then be applied to all files. You can also make new files added from another device or the website as available offline by enabling this setting in the Dropbox desktop application. Regarding your earlier…

Hi @"lunasofia01", thanks for bringing this to our attention. Could you clarify how long the delay in syncing is approximately? Are files appearing on the Dropbox site normally after you sync a file from the computer, and it takes time to appear on the mobile device, or something else? Any other details will help me to…

HI @"8Bit Motion", did you see my previous response regarding your ideas?

In order to understand what you're referring to, please could you attach a screenshot showing this?

Hi @"leadteam", we understand your frustration over this matter. Could you let me know the ticket IDs you submitted in order to locate them in our system? This will help me to assist further.

Could you confirm what plan you're on according to this page, and what your total quota allowance is?

Hi @"bulldogman", could you clarify exactly how you add files into a Dropbox folder when you said you don't have the Dropbox desktop application installed on your machine? Are you instead uploading the files to the Dropbox website?

HI @"Mfruckus", when you reinstalled the Dropbox desktop application, did you install it with admin privileges? Is this a personal machine, or a company-managed device?

Hi everyone, thanks for reporting this behavior, our team is aware of this behavior. In the meantime, could you try the following workarounds to save files/images, each bullet point is a different way of saving the file: * Select 'Copy' then go to the Dropbox app and hit '+' -> 'Paste'. * Hit "Save Photo" and then upload…

Yes, there is an option in the automation settings to rename files if they are added to a specific folder. You can use the Keyword option to add XXX before the filename, since it isn't possible to add dashes.

Does the file have to be copied, or can it be physically moved to a different folder from the shared folder? Currently, the automation feature only moves files, and doesn't copy them.

Hi @"DJLazyB", thanks for bringing this to our attention. Are all the files going to be an MP3 format? Will the renamed extra part you mentioned (the xxx -) be the same for all files, or different depending on your workflow? This will help me to assist further!

Hi @"SamuelAugust", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi @"xmarc999", thanks for bringing this to our attention. It sounds like you were looking for something similar to selective sync, which would prevent the entire folder and all files within from appearing on your local machine. Could you clarify what you mean by orphaned files exactly? A screenshot showing this would be…

Hi @"PsiN31l", thanks for bringing this to our attention. Are you upload files to a shared folder on your account, or uploading via a file request link they sent you? This will help me to assist further!

If that's the case, then you would need to create an app or service using the Dropbox API, by using this documentation.

Hi @"alekso89", thanks for messaging the Community! If you're looking for users to upload files to your Dropbox account directly, you could create a file request link, which is a normal URL you can use anywhere. Would this satisfy your requirements for your workflow?

Hi @"mettaworldwill", thanks for bringing this to our attention. Does this occur when using another mobile browser on your device, or just in Safari? This will help me to assist further!