Jay Dropbox Community Moderator

Hi @"pyxye", thanks for bringing this to our attention. When you save files using WPS Office, are you saving the files in the Dropbox folder, in order for the Dropbox desktop app to sync it to your Dropbox account online? This will help me to assist further!

Hi @"guilhermesv", thanks for bringing this to our attention. Do you recall where you changed this setting originally? Are you able to see any options in the Dropbox desktop application preferences? This will help me to assist further!

Hi @"Francois4", that error message should be unrelated to the device limit on your Dropbox account. Could you try an advanced reinstall of the app using the steps in this link?

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It's possible that this is what caused the issues you're experiencing, since if the Dropbox folder can't be detected by the desktop app, then unexpected issues could occur, such as data corruption, permission issues or even data deletion. In this instance, there were selective sync conflicts, and you mentioned that your…

Thanks for the details, I've removed the email for your own privacy and security. Are you certain that this was the same account you've always used to log in, and not another very similar email address provided by the school? Are there any other email addresses you could've used to log in to Dropbox? Do you see any recent…

Hi @"jakebrew", thanks for the info. Please could you forward that email to abuse@dropbox.com in order for the team to be made aware of what you received, and in order for them to investigate further. Thanks for reporting this interaction you had earlier.

Hi @"lokimac", thanks for bringing this to our attention. Did you make any recent upgrades to your Mac device, or use a migration program? Was the external drive with the Dropbox folder on it disconnected at some point while the app was running? This will help me to assist further!

Hi @"mhuang45", thanks for bringing this to our attention. As you mentioned you used the Google SSO to sign in, are you using a Gmail account, or another domain in general? Do you have any other devices that could be logged into the old Dropbox account? This will help me to assist further!

Hi @"Mattflix", thanks for the info. Did you have another Dropbox account that was connected to a Dropbox team, and then link this personal and work account using these steps? This is because your Dropbox folder would've been changed to Dropbox (Personal), hence my question. The 'Dropbox' folder with the arrow most likely…

Hi @"Soo Li", thanks for bringing this to our attention. Could you try to open the shared link yourself on an incognito/private browsing window (meaning you're not logged into any Dropbox account) and see what options you get? There should be an option to log in to a Dropbox account, however, beneath that prompt, there…

Hi @"squips", thanks for the suggestion! This should help other users who have similar queries and are looking for an answer for their requirements. 

Hi @"sarahberry9", thanks for the images. Just for clarification, is the site not displaying the folders in alphabetical, and numerical, order? I'm not sure I can see where 2025 comes into play when you're showing a screenshot with 2022 and 2023 folders. If you could provide more detail, this would be greatly appreciated!

Have you recently made any changes to your phone, such as a recent Android OS update?

Is this occurring for all files you're attempting to export, regardless of the size? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

What happens when you attempt to save the file using another app from the previous options you had there?

If you choose one of the other apps there, does it save a copy of the file itself, or a URL file again? If you tap 'Options' under the file name, what do you see there?

Thanks for the info. Could you try marking the files as available offline in the Dropbox mobile app first, and then try exporting them to your device?

Hi @"RoryP", thanks for bringing this to our attention. Are you certain that the full file is being downloaded? If a URL file is being downloaded, then it could mean that a shortcut to the webpage, or the webpage itself, is being saved instead of the file. Could you try testing to save the file into the iOS Files app, and…

Could you clarify what you're trying to do when downloading files? Are you trying to export the files to another app or to the file system on your phone, or something else?

Hi @"Agressive_Napkin", thanks for bringing this to our attention. It should be possible to convert HEIC files once they're uploaded to your Dropbox account using this feature. Does the camera upload feature automatically upload the heic files when you select the album you want to upload in the settings? This will help me…

Hi @"Mikeylectro", @"bennymac", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you first try clearing the cache, and then uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Just to check, have you removed all your shared links on this page? Do you also have any open file requests? These also contribute to the daily limit for data sharing.

Personally, we wouldn't recommend moving the system folders that way, as it could lead to unexpected events such as permission issues, corruption or data deletion. If you were to move the folders that way, it would be at your own risk since this isn't officially supported by Dropbox.

Hi @"bers", is it possible that the file you're sharing gets a lot of traffic, or is quite large and lots of people download it? In general, your access to shared links is temporarily paused for 24 hours for the first instance, which could've been that time a few weeks ago that you mentioned. Each time your links are…

Hi @"benmachado", thanks for messaging the Community. Currently, symlinks aren't supported within the Dropbox folder, although symlinks to the Dropbox folder are possible (when referencing from outside the Dropbox folder). What you're looking for is something within the OS itself to fix a location that would be the same…

Thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

That's correct, it's better not to upgrade if you like where the files are currently located in Finder. The link to opt out should work fine the way you described, or you can follow these steps as well. Regarding losing files on your Dropbox account, there is always a possibility that one can lose their files, since the…

Hi @"norm3", thanks for messaging the Community! Dropbox on File Provider utilizes Apple's updated File Provider API to more deeply integrate with Mac OS. It is usually available for newer Mac devices and OSes, and it doesn't matter if another device on your account isn't using File Provider. You can see some of the…

Hi @"Dieselista", thanks for bringing this to our attention. Could you clarify what you mean by files not syncing onto the new laptop? Do you mean that the files aren't showing any recent changes made to those files, or the file aren't being made local on the new machine? Any other info or screenshots would be helpful!