Jay Dropbox Community Moderator

Hi @"Professor Twang", as we don't have any visibility into account-specific issues, it would be best to continue via the support team for them to see what could've occurred in relation to your files. In general, this thread does give numerous examples into how files could be deleted from your Dropbox account, which might…

Hi @"madebyporter", thanks for taking the time to message us with these details. As you're aware, Dropbox on File Provider utilizes Apple's updated File Provider API to more deeply integrate with Mac OS. If you wish to opt out using the steps in this article, which contains all the information you need, it is entirely up…

Hi @"starsludge", thanks for the screenshot. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"elvinvandalen", according to our system, I can see that the original ticket ID is still active on our end. The support agent should see your reply and will be able to help with any further details via email.

Hi @"Alexed66", @"Evergreener", in order to look into this matter in more detail, could you contact the support team directly for them to investigate further.

As you're getting that message, it means that the folder could be part of a team folder that the user shared to you. The admin console is only visible to team admins when on a Dropbox team. Could you clarify with the user who shared the folder with you if the above is true?

Hi @"dbugz", thanks for the update. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"pawelt", currently, there aren't any changes to how camera uploads are saved on your account. Have you been able to reverse these changes to your filenames?

The only method that someone can send you a file to your Dropbox account without affecting your quota would be to share a file to your Dropbox account directly. The file would appear on this page on your account, if it was shared there. If they shared a folder to your account, it would show up here, though you wouldn't be…

Thanks for the info. We appreciate the feedback on this matter. Currently, there isn't an option to disable notifications for all members of a Dropbox Paper document to not receive notifications. We take all comments into consideration when improving Dropbox Paper and services.

Hi @"dominguez855", thanks for taking the time to message us. It sounds like you might be upgraded to the new File Provider version of the Dropbox desktop application for Mac OS. If you wish to opt out of this update, you can follow these steps to do so. If you need any further assistance, please let me know.

HI @"JoRo2", to answer your question, you can disable downloads on shared links for Dropbox Professional, Essentials, Standard, Advanced, Business, Business Plus, and Enterprise plans. The only way to 'disable sharing' in the way you're describing would be to share the file to that user directly. However, this would mean…

Hi @"westje", thanks for contacting us. Could you let us know more information about the email notifications you're referring to? A screenshot showing this, while hiding any names or email addresses, would help greatly. This way, we would be able to assist further on this matter.

Hi @"Superconfirm", have you checked the bandwidth settings in the Dropbox desktop application to see if the upload speed is restricted there? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @Ceders17 , thanks for the info. Could you clarify exactly how this user sent you those files? There are various methods in which they can use to transfer or send files to another person, and each of them vary. Please could you confirm this with the user in order for us to assist further!

Hi @"Carter2204", thanks for taking the time to message us. Are you referring to uploading a file via the Dropbox site directly, or by adding a file into the Dropbox folder? This will help me to assist further!

Hi @"iljd", currently, there aren't any updates to share in relation to this matter. Once we have any information, we will advise you on this page.

Thanks for the ticket ID. Could you try replying to the support ticket again in order to re-open it for the team to assist further?

Could you try checking the Force Quit menu on Mac OS to see if the app is still running on your machine prior to moving the app to the Trash?

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf. In the meantime, if there's anything else we can assist with, feel free to reply back here.

Thanks for the image, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Are you referring to contacting the team via a chat or via email using the 'Submit a request' option?

Thanks for the update, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"user71", thanks for messaging the Community! As per the message you received, it sounds like you were added to a team folder, and not a shared folder. Could you confirm this by checking the icon of the folder on the Dropbox site, does it show two people in the folder, a building icon? This will help me to assist…

Hi @"Alain Church", thanks for the information. You can find the latest stable build of the Dropbox desktop application from this page. 

Hi @"zekereich", thanks for posting today! Could you confirm what version of Mac OS you're running on your machine? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"R_RAMOS", just checking to see if you saw our last reply. If you still have corrupted files in your Dropbox folder, could you help us to help you by providing us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"jpeak16", thanks for contacting us. If you clicked the cloud icon in order to download all the files to make them available offline, currently, there isn't a way to reverse this choice without making the entire folder online-only. As you noted, this isn't what you want, since some folders are offline and need to…

Hi @"michael a.31", just checking to see if you saw our last reply. If you still need any help with searching for items on the Dropbox site, please feel free to reach out to us with your results to the steps we provided. If your issue has been solved, let us know what worked for you!