Jay Dropbox Community Moderator

Hi @"b4lthazar", we appreciate the feedback on your suggestion to improve the app for users to be able to reset their own camera uploads. We take all comments into consideration when improving the Dropbox apps and services.

Thanks for the info. When you upload files to the Dropbox site directly, the modification date is for the exact date and time of the upload. It wouldn't have the original date and time the image was taken or modified prior to the upload. If you want to keep the original date and time, you would need to use the Dropbox…

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance? If there's anything else we can assist with, feel free to reply back here!

Hi @"sv252", thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? This will help me to assist further!

Hi @"trinhanhduc", thanks for bringing this to our attention. Did you upload the image to the Dropbox site directly, or via a manual upload in the Dropbox desktop application? This will help me to assist further!

Thanks for the image, @"Martie". As you mentioned that the file opens normally in the Dropbox mobile app, and you only get this error in the Excel app itself, there might be some issue with the connection there. Are you able to open the Excel file in the iOS Files app when navigating your Dropbox account? Do you have…

Hi @"zzpttzz", thanks for bringing this to our attention. Just for clarification, are you inviting other users to Dropbox via the referral system, and the referrals are being marked as ineligible? Is it possible for new users you invite to use a different WiFi network in the future to prevent this behavior from occurring…

Hi @"Charm3d", thanks for the info. Did you use any backup features on the Mac, such as Time Machine, to restore your files, or did you install the Dropbox desktop application fresh and let the files download via the app?

Hi @"Pirune", thanks for your message. The issue should be resolved now. You can enable the beta version of the app from this page on your account (by enabling early access), and then you can download the beta version of the Dropbox desktop application from this page. Please let us know if you're still experiencing the…

I'd be happy to clarify! If you get a new file added to your Dropbox account from another device, say for example you are using camera uploads on your phone, and it's uploading images, then when those files sync to your desktop machine, you'll get that notification saying a new file (or files) have been added to your…

Hi @"joanne stewart", thanks for bringing this to our attention. Just for clarification, did you share a folder directly with another user, or did you share a link to the folder? This will help me to determine which method you used and why they were experiencing this behavior on their account. Keep me updated with the…

Hi @"remoteworker2025", thanks for bringing this to our attention. As @"Rich" suggested, more information on how you've set this up would help us greatly to fully understand what is occurring. Are you using an app, service, or the Dropbox API in order to connect Dropbox to a website? Any other info or screenshots would be…

I'm not seeing any screenshot in your last reply, could you attach it again for me to see what's happening?

Could you attach or copy and paste a screenshot showing what you're seeing currently in order to assist further?

Are you able to access the preferences for the desktop app? Can you view the Notifications tab within the preferences?

No worries, you can access your Dropbox desktop application preferences by following these steps. If you need any further assistance, please let me know!

Hi @"NAK", I've sent you an email, please could you reply to it when you get a chance? In the meantime, If there's anything else we can assist with, feel free to reply back here!

Hi @"MikeInGFD", could you check to see if you have disabled all notification sounds from the Dropbox desktop application, within the Windows 11 settings, using these steps?

Hi @"User34", this appears to be a desktop notification showing that there were changes in your Dropbox folder, so you wouldn't get notifications similar to these on an mobile device using the Dropbox mobile app. Are you able to navigate to the Settings app on your iOS device, using the steps in the article you linked in…

Thanks for the update, I'll leave this thread open for other users to comment. In the meantime, would it be okay if I marked your post as a solution?

Hi @"Chachchol", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"drp242", thanks for bringing this to our attention. As you're running a beta version of Mac OS, it's not currently a fully tested or supported environment for the Dropbox desktop application. You can see a list of our system requirements here. While we support a variety of operating systems, we are unable to support…

Is the Dropbox desktop application currently running and syncing normally in the system tray?

Hi @"NAK", were you part of a Dropbox team at some point, or were you a member of a shared folder that belonged to a Dropbox team?

Thanks for the info, could you try the other steps I mentioned regarding marking the files as available offline to see if this helps?

HI @"Saz1", do you currently have OneDrive installed on your computer? The brown box sync icons in your screenshots are related to that program, and could be affecting the Dropbox desktop application syncing process. Could you try quitting OneDrive, and see if you can mark those files as available offline by right clicking…

Hi @"crumbs", thanks for bringing this to our attention. Just for clarification, do the different versions you found on the Dropbox site have any of the missing data you're looking for at all? Was the Dropbox desktop application running and syncing normally during this period? This will help me to assist further!

Hi @"serisolutions", thanks for bringing this to our attention. Are you referring to another thread, as you mentioned that you're experiencing the same issue? Could you attach a screenshot showing the message you're receiving on the Dropbox site? This will help me to assist further!

Thanks for the details regarding this matter. In order to look into this in more detail, I'd recommend contacting the support team directly for them to investigate further. If there's anything else we can assist with, feel free to reply back here.

No worries, glad to have helped out! If there's anything else we can assist with, feel free to reply back here.