Jay Dropbox Community Moderator

Hi @"mntgoat", just to clarify, did you do the following steps in this order? * Uninstalling the app * Rebooting the device * Re-installing the mobile app This will help me to assist further!

Hi @"RubRom", thanks for bringing this to our attention. Could you try switching browsers to see if the same behavior occurs again when attempting to upgrade your plan? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.…

Hi @"Evanrijn", thanks for messaging the Community! Did you upgrade via the Dropbox site or via the Dropbox mobile app? If the latter, was it via and Android or iOS device? Any other info or screenshots would be helpful!

If you're already performed and advanced reinstallation of the Dropbox desktop application, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Glad to hear that it works for you now. Enjoy the rest of your week! If there's anything else we can assist with, feel free to reply back here.

Hi @"tantratron", thanks for messaging the Community! If you're running Mac OS Mojave, which is Mac OS 10.14, you should be able to run the simplified version of the Dropbox desktop application, which you can find out more information on this page. Could you try updating the Dropbox desktop application using this link?…

Hi @"DutchWim", thanks for joining the Community! When performing the advanced reinstallation of the Dropbox desktop application, could you try temporarily disabling your security software or antivirus during the process to see if this helps? Also, try using the offline installer for the app as well. Keep me updated with…

By default, the website link should only automatically download the stable app, and without any URL changes, for the correct OS. I will forward this information to my colleagues to investigate this matter further. In the meantime, you can change your URL slightly to add the build, like so:…

Hi @"Andy T.", thanks for bringing this to our attention. Does this behavior only occur for the Linux version of the Dropbox desktop application, or does it happen for the Windows and Mac versions (when changing the second URL you posted). Out of curiosity, may I ask how you noticed this, since most people don't attempt to…

Thanks for the info, we appreciate the feedback on this matter and we do take all comments into consideration when improving the Dropbox mobile app!

Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

It's possible that there might be an issue syncing the files in the desktop app. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"NLC99", thanks for bringing this to our attention. When you view the files in Finder, do they show up with the syncing icon as well, or do they show another icon? Any other info or screenshots would be helpful!

Hi @"Paolo M.", thanks for the update. The behavior of the tray icon has remained the same for many years, in that right clicking the icon doesn't bring up the context menu. Only Ctrl-clicking the icon would bring up that menu item. Double clicking the icon should bring up the Dropbox folder, and single clicking would show…

Hi @"yoshipo2010". thanks for the details. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Could you attach a screenshot of the version history for that specific file, by following these steps to view the history?

Hi @"wubblo", as it sounds like you've already tried the steps provided by the support team to verify the account, but weren't able to do so successfully, then there wouldn't be any other methods to access the account, unfortunately. We're sorry we can't be more helpful on this matter.

Hi @"hgreatrex", thanks for messaging the Community. It sounds like when you signed out and back in again, the Dropbox desktop application reverted to the older version without File Provider. It wouldn't be possible to relink to the File Provider folder, without first upgrading to File Provider in the desktop app. Could…

Hi @"v3h", thanks for contacting us! Could you clarify exactly which folder in Finder contains the sync icons? That would be the correct folder which is syncing fully to the Dropbox site. Have you enabled the option in the desktop preferences for the app to run when the computer boots up? Keep me updated with any details!

Hi @"emr1", thanks for messaging the Community! Are you only referring to the files as they appear on the Dropbox site? Have you changed any settings on the account page? Any other info or screenshots would be helpful!

Hi @"anton687", thanks for joining the Community! Could you let us know what plan you're currently on according to this page? Is it possible that you're on a DocSend trial plan? Any other info or screenshots would be helpful!

Hi @"Langnn", does the referral you sent to the user appear on your Dropbox account on this page? What is the current status of the referral? A screenshot showing this with the date of the referral, without the email address, would be helpful. This will help me to assist further!

Hi @"samuelc", thanks for messaging the Community! Do you have any apps or services that could be monitoring the Dropbox folder itself, and somehow interfering with the edits? As @"Mark" said, are the files literally empty or blank when you open them up? Any other info or screenshots would be helpful!

Hi @"GrantN", thanks for joining the Community! In addition to what @"Mark" said, regarding the registry, you can add more spaces before the Dropbox entries to place them at a higher priority than those of OneDrive. However, do bear in mind that any edits to the registry could result in unexpected behavior in general, and…

Hi @"rhuling951", thanks for providing these details. Are you using the same email address you used when you logged into the Dropbox account on your old machine? Could you check to ensure the correct account is logged in on the desktop app using these steps? Keep me posted!

Hi @"arzezio_7", thanks for contacting us. Just for clarification, are you looking for a refund from Dropbox after the chargeback went through, or are you looking to speed up the chargeback? This will help me to assist further!

The article I provided has the steps needed to do so, so you can do the move from within the Dropbox desktop application preferences. 

Hi @"Cloudsoverkorra", could you try to move the Dropbox folder to the external drive? This will allow you to sync the files to that drive, and download all of them there, and at the same time free up the space from the local drive.

Hi @"TonyR4", thanks for contacting us! Currently, it isn't possible to bulk download all your invoices in one go. You should be able to view the invoices from this page when logged into your account, which might make it easier for you to access each one to then download. If you have any further queries, feel free to…

The files would be available once the account transfer is done. This is in order to assign the file and folder ownership to a specific user, which can also be the admin themselves.