Jay Dropbox Community Moderator

Thanks for the update, @"roddrops", please let us know if this helps to resolve the behavior you're experiencing. 

Hi @"Ken R.7", yes, it should be possible to reinstall the Dropbox desktop application and choose to have all files set as default to be online-only. You would need to do an advanced reinstallation of the app using the steps in this link, and then choose the correct option during the installation of the app for your files…

Hi @"jmbee", are these unknown files all stored within a single folder in your Dropbox folder, or are they randomly located on your account?

Hi @"Shags2207", thanks for contacting us. Could you clarify what you're referring to regarding DocSend ending in May? Did you receive an email or other form of communication? Just so you're aware, Dropbox Sign is a different product when compared to DocSend, and as of yet, we've received no word that either service is…

Hi @"mgaal", thanks for messaging the Community. Just to confirm, have you followed these steps in order to access your invoices for Dropbox Fax? Have you also tried checking the Dropbox Sign webpage to view the invoices from there? This will help me to assist further!

Hi @"JoshEbs", thanks for bringing this to our attention. It sounds like you might be experiencing some issues accessing the Dropbox site, as you mentioned that you can't download the Dropbox desktop application from this link. Have you tried installing the app from a different browser, while your security software is…

Hi @"Arsobades", thanks for contacting us! From what I gather, you're considering switching from Dropbox to iCloud, is that correct? As we don't have a list of the comparable features between Dropbox and iCloud, I'll leave this thread open for other users to comment in with their experiences!

Hi @"aknyc", thanks for bringing this to our attention. It does sound like your account was signed out for some reason, which is why you were prompted to sign in again with your credentials. As it isn't possible to manually relink the CloudStorage folder, as this is fixed by the Mac OS system, you would need to allow the…

Hi @"mdt1", thanks for providing these details. The 300,000 file limit is primarily a soft limit, and can vary depending upon your hardware, however, above that amount, this would affect the performance of the Dropbox desktop application. If you're running the legacy version of the Dropbox app, you should still be able to…

Hi @"BenThrower", thanks for contacting us. Are you experiencing this when previewing files in Explorer, or via the Dropbox site directly? What error, if any, are you getting when attempting to preview these files? Any other info or screenshots would be helpful!

Hi anonymous, thanks for messaging the Community! Are you part of a Dropbox team, as it says invite members in the top of your screenshot? This would be why you're not able to delete your account, as only the team admin can delete team members from a team. Otherwise, if you are the team admin, you would need to delete the…

After a period of inactivity, this idea has been closed. Thank for you for sharing this suggestion with us. You’re always welcome to submit more ideas in the future.

It does sound like the image is corrupted somehow. Could you attempt to redownload the file from the site after switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser…

Hi @"NMTaylor", thanks for messaging the Community. What is the file extension at the end of the images? Is it .jpg, .PNG, or another file type? Have you tried opening the images in another image viewer on your machine after downloading them? This will help me to assist further!

Hi @"edwarddev", thanks for messaging the Community. Have you tried sending a sample fax to test to see what will appear when it is completed? This will help me to assist further!

Hi @"PhilippSchuller", thanks for messaging the Community! Currently, there isn't a feature similar to what you're looking for with Dropbox. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! If you have any further queries, feel free to message back.

Okay, I'm glad to hear that things are working as expected once you removed the naming convention. If you have any further queries, feel free to message back.

Another question regarding this, are these files added by you manually in the Dropbox desktop application or uploading to the web, or are these files added automatically via a File Request?

Hi @"oyvindbs", thanks for bringing this to our attention. Do all of the initial files have _AI.txt as the ending part of the filename? I used the same automation on a sample folder, and didn't experience the same issue you had. Do you have any other automations on that folder, or the parent folder? This will help me to…

Thanks for the reply, I'd recommend contacting the support team directly to see if they can find a solution for this matter on their end.

Hi @"Frpx", thanks for messaging the Community. In general, the Dropbox desktop installation would automatically attempt to create the default requirements to work, which would include any firewall rules in Windows Defender. This should be similar to other programs that require inbound or outbound connections. Have you…

Hi @"unhappyop", thanks for bringing this to our attention. Could you clarify what is left on your machine after uninstalling the Dropbox desktop application? Is it the Dropbox folder, or some other app settings? This will help me to assist further!

Hi @"Emidjo", currently there are no updates regarding this feature. When we do have something to share, we'll post a reply in this thread!

HI @"InvaderZim", at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

HI @"kenr", @"Megan" is a real person, and isn't an AI chatbot. As you're in contact with the support team, they should be able to help you with rolling back the account to an earlier date if you need it.

Thanks for the info, it doesn't look like a symlink was created, so you would need to manually change the files to point to the new location.

Hi @"cloudedxvision", thanks for messaging the Community. We appreciate the feedback on this matter on the Dropbox mobile app. We take all comments into consideration when improving the Dropbox interface and apps.

Hi @"Rinconman", thanks for messaging the Community. Deleting your Dropbox Dash account wouldn't affect your normal Dropbox account, as they are separate products. If you have any further queries, feel free to message back.

Hi @"johnrob", thanks for messaging the Community. Do you see any of the missing files on the events page or the deleted files page? What subscription are you on according to this page? This will help me to assist further.

Could you check to see if the Dropbox desktop application created a hidden symlink so that any references to the Dropbox (Personal) folder would redirect to the Dropbox folder?