Jay Dropbox Community Moderator

Hi @"MarySea", thanks for bringing this to our attention. Were you once link your personal account to a Dropbox team account (which would create a separate Personal folder as well as a work folder)? Could you confirm the current plan you have according to this page? This will help me to assist further!

HI @"soilworker24", it seems that this error could be related to the fact that the Dropbox desktop application is currently paused, according to the Dropbox icon in the menu bar. Are you able to undo the move using your Finder settings?

It should be possible to delete the Dropbox cache folder once you've uninstalled the Dropbox desktop application. Are you still getting a similar error when deleting that folder?

Hi @"1haveaquestion", are you certain that the Dropbox Dash isn't appearing as a separate app on your machine according to these steps? Could you attach a screenshot showing what prompt you're getting, while hiding any private and personal info?

Hi @"fedeboraxx", thanks for messaging the Community. We appreciate the feedback on this matter about the conflicted copies you're experiencing. In general, this can occur when a program is creating multiple versions of a file at the same time, and the Dropbox desktop application is trying to sync the files, which can…

Hi @"Ami7", to add to what @"Rich" said, if you're facing any difficulties in deleting your Dropbox Backup, please let us know by replying in this thread. 

Thanks for the info. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

HI @"wensleydale", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

From the looks of it, you have a Basic (free) plan, but you're also showing that you have a Dropbox team Standard plan, which shouldn't be possible for the same plan. Are there any payments visible on your Dropbox account? In the image I blurred out, you are also using a different email address to the one you're currently…

Thanks for the info. Could you attach a screenshot showing the current plan according to this page? A screenshot showing the 'unlimited signature requests' message would also be appreciated!

Hi @"ples", thanks for messaging the Community! Is it possible that you activated a promotional offer for extra quota? Did you create your account on your laptop, and possibly bought that same laptop last year? Do you see any referrals or expired promotional quota on this page? How much quota do you have in total when…

Hi @"killiancasey", thanks for messaging the Community. Are you on a Dropbox Basic (free) account, and have you sent more than three signature requests on your account? This article mentions that there is a limit on the number of signature requests you can make if you're not on a paid plan. This will help me to assist…

Could you try installing the Dropbox desktop application again and signing into the Dropbox account you're currently using to post on the forum? Even if this account you're using is empty, this should still convert that old folder to a Dropbox (Old) folder, allowing you to then delete it afterwards.

Did you originally install the Dropbox desktop application under the administrator account, or using full admin permissions if this is a company-managed device?

Thanks for the reply, I've sent you an email, please could you reply to it when you get a chance?

Thanks for the update. I hope that the team are able to provide you with a satisfactory solution to this matter. Enjoy your weekend!

Hi @"CGC_SSS", thanks for contacting us. As you've noticed, when activating the referral from the same location and installing the Dropbox desktop application there, the referral would be seen as ineligible. Uninstalling the desktop app and reinstalling it from the home location wouldn't change the current referral status.…

Thanks for the info. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Since you can still…

Hi @"lauri3", thanks for messaging the Community! How long ago was it that you disconnected the Dropbox desktop application from this machine? Have you rebooted the machine since this error appeared? Any other info or screenshots would be helpful!

Hi @"Goochman", thanks for bringing this to our attention. Just for clarification, are you asking to recover the deleted Dropbox account, or to log into to your existing account to create a team? This will help me to assist further!

Hi @"julianmagicwandstudio", thanks for bringing this to our attention. You should be able to submit a support request with the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further. Once you get a ticket ID from the automated response, which…

Thanks for the info, @"MC1111", I've updated the username. Could you try deleting the shared link entirely, and unsharing the file from all users. Afterwards, try just recreating the shared link only, with the option to download files disabled, and not sharing the file to a person's Dropbox account. You'll need to forward…

Thanks for the update. If you delete these files with the rule still intact, do they re-upload after rebooting the machine if they are recreated? This section of the article might help explain why the files are being re-uploaded.

Hi @"MC1111", thanks for messaging the Community! When you shared a file, did you share it directly to their Dropbox account, instead of creating a shared link to the file? Only the latter option will prevent other users from downloading the files in the shared link if you've disabled that option in the link settings. This…

Hi @"brilliantcashbuyers", thanks for messaging the Community! You can cancel a signature request by following these steps on the site. Regarding the time frame, are you referring to how long a signature request remains open? This will help me to assist further!

Hi @"jshan", is it only occurring for that specific file, or other files as well that you've added to the ignore list?

I would wait a little bit until we're certain that the Dropbox desktop application is syncing files normally in the CloudStorage folder. Once we know that the CloudStorage folder contains all the correct files, then we can delete the old Dropbox folder. It should disappear on its own in general as you've moved to File…

Thanks for the update, could you try an advanced reinstall of the app using the steps in this link?

Hi @"reginafaye", thanks for the image. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

No worries, glad I could help out! Enjoy your weekend!