Jay Dropbox Community Moderator

Hi @"danijacks", thanks for the information you provided. As there could be a few reasons as to why this is occurring, In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"sarah copland", thanks for bringing this to our attention. I'm sorry for your loss and the situation you're experiencing at this time. As these are requirements by our security team to allow full access to another Dropbox account, currently, there isn't another method or documentation that can be used to gain access…

HI @"dbray9", we appreciate the details you provided. While we can't provide assurances that unexpected behavior wouldn't occur again, as this situation does sound a little unusual with the multiple devices, we would be here to help you out if you experience any further issues. 

Hi @"jafnisa", thanks for messaging today. We appreciate your feedback regarding our available Dropbox subscriptions. Currently, there are two plans that are available, depending on your region, which offer a smaller amount of quota. You can read up more about them in this post. We take all comments into consideration when…

Hi @"ICPadmin", in addition to what @"Rich", @"Dell_Dropbox", and @"Mark" have said, as you mentioned you work for an organization, are you part of a Dropbox team? Is it possible that the link is on another account on that same Dropbox team? Does the link appear on the shared links page? Please keep us posted with any…

Thanks for the feedback on this prompt you received. We take all comments into consideration when improving the Dropbox app and services. If you do receive this message again in the future, please could you reply to this post with a screenshot so that we can view it from our end.

HI @"chlojito", as @"Mark" said, by now it wouldn't be possible to recover any files from a Dropbox account, let alone one that was deactivated or deleted. The only possibility remaining for you is if you had a device that was once connected to your account, which hasn't yet synced to Dropbox. The device should still have…

Hi @"TomMcEwen", thanks for providing these details! Currently, what you're looking for isn't possible using Dropbox, since the Dropbox desktop application can only sync with the Dropbox folder. The Dropbox Backup feature is similar to your request, but is only available for external drives. If you have any further…

Hi @"sfeeley", thanks for messaging the Community! As you've stated that this is a company-managed device, and that you don't have administrative access to the machine, this is likely to be the issue, as mentioned in this article. Essentially, if the Dropbox desktop application is installed without admin privileges, you…

HI @"yazmina", thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"dave4925", my colleague was referring to @"Walter" who was the original person who responded to your query. Could you clarify that your account is no longer on a Basic plan? Do you require any further assistance?

Could you check the selective sync settings in the desktop app just in case to see if the folders were deselected?

HI @"JohanBang", you you install the Dropbox desktop application, the online-only option is the one you want, since the file structure, folders and names would appear in the Dropbox folder, but no files would be downloaded, thus taking up no room. After the structure is completed, you can mark folders and files as…

Hi @"flatteryheavenclassic227", could you try the suggestion in this thread to see if this helps with the issue you're experiencing?

Hi @"mrswap", thanks for messaging today. Could you let me know know what notifications you have enabled in the Dropbox desktop application using these steps? If you receive this message again, could you attach a screenshot showing this in your next reply? This will help me to assist further!

Thanks for the info, with the extension enabled, now the Dropbox folder has the correct icon, and now you're seeing the context menu items. Could you try rebooting your Mac entirely to see if this helps regarding the sync icons in the Dropbox folder?

Hi @"corbeyluv", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"condonp", thanks for contacting us! It can take some time for the Dropbox desktop application to finish indexing files depending on how many files you have on your account. How much time have you given for the app to complete the indexing? Any information you can provide would be helpful!

Hi @"ThumpN", thanks for bringing this to our attention. In order to understand what your error message is related to, could you attach a screenshot showing the message? Are you not able to open C: in file explorer, or just your external drive? This will help me to assist further!

Hi @"Yofavblackguy", thanks for bringing this to our attention. It wouldn't be possible for Dropbox to search for specific files on our servers, if you suspect that they were uploaded to an account. If you have any information on any specific shared link, or otherwise, that contain your personal details, you can forward…

Are you certain that you're viewing the Dropbox folder from the Favourites list? It should have an icon for Dropbox itself. Without the icon, it would mean that the app isn't running or syncing correctly, which would also explain the lack of sync icons in the Dropbox folder. Could you double-check the Dropbox folder…

Hi @"hkRay", thanks for contacting us! Just to clarify, when you search for a file or folder via the Dropbox site, from within a folder itself, are you not getting any results in subfolders? Are you doing this search on the Dropbox site, or via the desktop or mobile app? This will help me to assist further!

Hi @"pietrovalelongo", thanks for the info. Is this a company-managed device? Do you know if the Dropbox desktop application is installed with admin permissions as it might affect certain syncing functions in the app? Let us know how it goes when the sync is completed.

Hi @"jobee2", I hope you received my last message. Were you able to resolve the issue with your InDesign documents, or saw any potential differences with the other team you mentioned? Any information you can provide would be helpful!

Hi @"flatteryheavenclassic227", I hope you received our last message! Are you still experiencing the issue with Explorer being slow when navigating the Dropbox folder? If so, please feel free to reach out to us with the information we requested in our last post. Otherwise, if your issue has been solved, let us know what…

Hi @"bam mcgregor", I'm just popping in to see if you saw my last response. If you're still getting slow upload speeds to Dropbox, please could you reply with responses to my earlier post so we can assist! If you were able to solve your issue, please let us know what worked for you.

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

It looks like the Dropbox folder isn't showing the Dropbox icon, meaning that it's not syncing correctly to the site, or the app isn't working as expected. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Thanks for the input, @"D P", this might help other users with similar questions! I would like to point out that editing the registry, in general, could result in problems for the Windows machine, so I'd recommend users to edit the values at their own risk. Additionally, if you were to update or reinstall the Dropbox…

Hi @"JBLee2468", thanks for messaging the Community! Could you follow the suggestion provided by @"Rich" and let us know how it goes? This will help me to assist further!