Jay Dropbox Community Moderator

Do you have any other cloud providers running on your machine? Could you try temporarily quitting them to see if this helps to bring up the Dropbox icons?

Have you tried these steps to see if the icon is being hidden by Mac OS on the menu bar?

Hi @"EthanThePhoenix", could you clarify if you're single clicking the Dropbox icon in the menu bar to open the desktop app, in order to access the Preferences?

Thanks for the info. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"MattEU", you're viewing the Dropbox desktop app, and not the Dropbox folder in Finder, which is where you'll see the sync icons. Could you locate your Dropbox folder and see if the icons are visible?

Hi @"SamLake2026", thanks for messaging the Community. Could you clarify how downloading read-only files would be a security issue? Are you using the Dropbox API in order to access your Dropbox account? Any other info or screenshots would be helpful!

Hi @"JYoungCommercial", currently, there isn't an option to free up space with the online-only option on Linux OS. The selective sync option is still available, however, this would remove entire folders from your machine, and they will only be visible on the Dropbox site.

Hi @"Locmup", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"alexreinking", thanks for joining the Community. We appreciate this detailed information on the issue you experienced with the Dropbox desktop application on Linux. We take all feedback and comments into consideration when improving the Dropbox app and services. If you need any further assistance, please let me know!

Okay, so you're referring to the other cloud provider Box. What happens if you copy files from the Dropbox folder to another folder that isn't the Box folder?

Thanks for the update, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Are you certain that the new users didn't create a Dropbox team for themselves somehow? Could you confirm that you're following the steps in this article? What plan do you see according to this page?

Hi @"Ollie J.", thanks for taking the time to message us! Currently, there isn't a faster method to do what you're asking. As your music library is rather large, this would mean that there are a lot of files and folders that need to be indexed by the Dropbox desktop application. This will take extremely low bandwidth when…

HI @"gvi", just for clarification, when you say you're moving files from Dropbox onto your Box (which I gather is the name of your machine), are you moving the files from the Dropbox folder directly to another folder outside of the Dropbox folder? Are you using Windows Explorer when moving the file? 

Hi @"lpvmc", what options do you get when you click on 'Not now' on the bottom right?

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

From what I can see, there hasn't been any change on our end. Are you able to access the raw=1 link normally on your computer? If so, then it could be related to the TV itself, that it isn't able to read those links any more.

Hi @"MichaelBokes", what options do you get when clicking the ellipsis (...) next to the backup with 'Needs review' on it? A screenshot of this would help greatly!

Hi @"WoohooJeny", thanks for messaging the Community! If your files are already syncing to your Dropbox folder, you can move them out of the Dropbox folder. This would keep the files on your computer, and at the same time delete them from your Dropbox account online. If you need any further assistance, please let me know!

Hi @"SC A.", thanks for messaging the Community. Currently, it isn't possible to change the default of the Dropbox mobile app to direct you to Files instead of Home. We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services!

Hi @"deco10", thanks for posting today. Currently, there haven't been any changes to how the Dropbox site handles shared links. Are you able to create a different shared link with the same xml file to see if this helps? Keep me updated with any progress!

Hi @"Christos K.", @"scarbosheep", @"bdmoakley", I've sent you separate emails, please could you reply to them when you get a chance?

Hi @"likerfoxl", @"dvryltsov", I've sent you both separate emails, please could you reply to them when you get a chance?

No worries, I'm glad to hear that you were able to resolve this issue. If you have any further queries, feel free to message back.

There are two methods to do so, depending on your current folder structure, I'll give the first example here. * Create a shared folder on the Plus account from the Dropbox site. * Invite the Basic account to the shared folder. * On your computer, move all the Basic files and folders into that folder. This is assuming you…

Hi @"aloom127", you can reconnect an existing Dropbox folder by performing an advanced reinstallation of the Dropbox desktop application, and following the last steps in this article to link your old Dropbox folder

Hi @"Calle3400", thanks for bringing this to our attention. Could you confirm the amount of quota you have on your account, and how much is being used up on this page? This will help me to assist further!

Hi @"sg_artist", thanks for the update on this matter and that it resolved your issue. Enjoy your week ahead!

Hi @"AS210", thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

HI @"Ruud-J", currently, it isn't possible to transfer a paid subscription from one Dropbox account to another. The payment has to remain associated with the account that was upgraded.