Jay Dropbox Community Moderator

Hi @"Edward_L323", thanks for messaging the Community! What happens when you attempt to preview the image in full screen on your Android phone? Do you get an error message, or does it simply not load correctly? Any other info or screenshots would be helpful!

Hi @"FredKoch", thanks for bringing this to our attention. I can understand your frustration regarding the Dropbox desktop application freezing when it comes to indexing files. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"MikeHenderson", thanks for contacting us. We appreciate the feedback on this matter with the Send for Signature on the Dropbox site. We take all comments into consideration when improving the Dropbox site and services.

Thanks for the info. I was going to contact you via email, but I can see that you're already in contact with a support agent. They should be able to assist you from there on regarding this matter.

Are you able to edit the tags using VLC itself, as that feature is available in that software? Does it occur for any MP3 file in the Dropbox folder, or just those located in certain folders?

The default amount is the 2 GB you receive when you create a new Dropbox Basic account. 

Hi @"Macalin sharaf", thanks for posting today. What issues are you experiencing when uploading to your Dropbox account? Do you have enough free quota on your account according to this page? This will help me to assist further!

I use MP3tag and have tested it with an MP3 file in the Dropbox folder, and it allowed the file to be edited with no issue. Do you have any other music app open at the same time while editing the tags on the files?

Hi @"dktwp", thanks for providing these details. Did you receive any email from Dropbox regarding the pausing of your shared links? This will help me to assist further!

Hi @"KitsuneHeart", thanks for messaging the Community! Just for confirmation, as you said you uninstalled the Dropbox desktop application, could you try quitting the desktop app instead and then try editing the metadata to see if this helps? Keep me updated with any progress!

Are you certain that you've signed into the same account that you had previously? Do you have any other email addresses that you use? Do you see any event history prior to 3 weeks ago on your account?

Hi @"Amanda_26", thanks for bringing this to our attention. In general, forwarding links and any information to abuse@dropbox.com would inform the appropriate team to investigate the matter in more detail. We would recommend that you forward this information again to that email address if you haven't done so already. Any…

Hi @"jmerri05", thanks for posting today. Did you upgrade via the Dropbox site directly, or via the Dropbox mobile app? This will help me to assist further!

Hi @"Anticia", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Bob F.", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

The 2 GB is the default amount for a Dropbox Basic plan, the 5.75 GB you have on the plan is the actual amount of quota you have on your account. If you have any further queries, feel free to message back.

Hi @"MikeDyr", thanks for the details. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

No worries, glad to have helped out. Enjoy your week!

Hi @"duser26", thanks for messaging the Community. This article provides the information needed on how data would be deleted from your account when it is overquota. If you have any further queries, feel free to message back.

Hi @"wesss", in that article, there is a specific section for Mac devices, you can see it directly here. If you need any further assistance, please let me know!

Hi @"ToniCr", thanks for posting today. If the files belong to that other user, you could create a shared folder, add that user to the folder, and then transfer ownership of the folder to them. Once you do that, you can remove your access to the folder, which would delete them from your account only, and free up your…

Hi @"pigeony", thanks for messaging the Community! If your Dropbox account is full, then it means that any changes wouldn't sync to and from the site and other devices. This means that if those files were empty after your storage had filled up, and then edited at a later date on a device, then those edits wouldn't sync to…

Hi @"DianeCarol", thanks for contacting us! We appreciate the solution that worked for you regarding the Dropbox icon in the menu bar on Mac OS. In general, if you don’t see the Dropbox icon in your menu bar, it might be hidden. When the menu bar gets crowded, macOS may hide some icons. To prevent this from happening, you…

Hi @"rjmiller15", thanks for messaging the Community! When did you last log in to your Dropbox account prior to noticing this? Did you recently join a Dropbox team or leave a team? Any other info or screenshots would be helpful!

Hi @"Liberty1991", I've sent you an email, please could you reply to it when you get a chance?

Yes, that's correct, and it will increase exponentially in that manner with each subsequent share link pause.

Hi @"archcount", is the external drive detected immediately when loading into Ubuntu, or is it mounted later by the system?

Hi @"Assent", your bandwidth limit is refreshed every 24 hours. Currently, there isn't a method to see how much of your bandwidth you're using, or if you're reaching the daily limit.

Hi @"KevinYang", thanks for bringing this to our attention. In general, renewing a subscription shouldn't affect the syncing of your Dropbox account. I can see that in your most recent ticket, a support agent has responded to it today. It would be best to continue the support team since they have more tools and steps…

Hi @"mikedar", thanks for messaging the Community. Are you referring to restoring the file from the deleted files page? Was this file in a shared folder? Could you copy and paste a screenshot showing what you're experiencing? This will help me to assist further!