Jay Dropbox Community Moderator

Hi @"Lizbethj78", thanks for contacting us! To add to what @"Mark" said, it would help us greatly if you could tell us exactly how your collaborator sent you to these files they're uploading. Was it via a link to a folder visible on the Dropbox site? Did they add you to a shared folder? Did they send you a Dropbox Transfer…

Hi @"cssbz", thanks for your message. Could you confirm what version of the Dropbox desktop application you're currently running on your machine? The help center article refers to any older OS that the Dropbox desktop application no longer supports for any platform, which is why there's no mention of any specific OS on…

Hi @"LadyMcb", thanks for messaging the Community! Could you let us know more information about what you're experiencing with Dropbox on Windows 11? Any other info or screenshots would be helpful!

Hi @"litgit", thanks for messaging the Community. Before we troubleshoot any further, could you confirm what sync icons you're seeing on the files and folders in the Dropbox folder? A screenshot showing this, while hiding any personal info, would be appreciated.

Hi @"Paul C.32", thanks for posting on the Community. As @"Mark" said, it should reappear again, although you might lose some selective sync settings. If you experience any unusual behavior, please let us know in a reply!

Hi @"Gilly305", thanks for bringing this to our attention. Are you trying to delete the individual files, or the shared folder itself? Have you tried these steps to delete the files, or this to leave the shared folder? If the issue persists after this, please feel free to reach back out.

Hi @"kbmsg", did you already try an advanced re-installation of the Dropbox desktop application on your machine?

Thanks for the info. If the default uninstaller didn't work, and you used a third party uninstaller, then it could've affected the program in some way. Could you try the advanced re-installation steps again, if you're not on a Dropbox Basic plan with more than 3 devices connected?

Hi @"Rob132", thanks for the info. Just for clarification, what hardware upgrade did you do exactly? Was your installation of Windows unaffected by the change in hardware? Could you try downloading the offline installer for the Dropbox desktop application from this page, and try installing it again?

Could you try asking the owner of the shared links to create a Dropbox Transfer link to send the files to you directly to see if this helps?

Hi @"ronnie99", thanks for messaging the Community! Just for clarification, are you getting this error when not using a download manager on your browser? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me…

I would recommend that the user quit all other open apps and services on their machine, aside from Excel and Dropbox, and try editing the file again to see if the changes get reverted this time. This would help to determine if another program is causing these changes, or if Excel would be the cause of this, as Dropbox…

Thanks for the info. As the events page showed that the file was edited twice, this means that something on User A's machine reverted the changes to the Excel file and then saved the changes, which then synced to Dropbox. As to what that could be, we couldn't say. Does this issue only occur for User A, or do other users…

Are you getting this issue on any plain text file you're trying to edit? Does this occur with a brand new empty text file? What is the exact version of Android you're running on your device (if it's not just Android 15), along with any other phone-specific OS?

Hi @"MegRunsTam", you're trying to move the Dropbox app to the sidebar, which is the issue. You're not moving the actual Dropbox folder, which is what you need to do. Please could you locate the Dropbox folder on your machine, and then drag that folder itself to the sidebar.

Thanks for the update regarding this matter, @"madebyporter". Please let us know how it proceeds when you've copied over your data to your new local folder.

Hi @"cooperarchitects", if you're also experiencing similar issues, and have followed all the current troubleshooting steps in the thread, I'd recommend contacting the support team directly for them to investigate further.

No worries, thanks for the update. Please let us know if this behavior occurs again in the future. In the meantime, if there's anything else we can assist with, feel free to reply back here!

Hi @"Research_Mex", thanks for posting today. Could you clarify how User B accessed the Excel file on their device in order to edit it? The events page shows that the file was edited again from the desktop machine, which means that something on that machine removed the edits and saved it again to the site just a minute…

Hi @"bam mcgregor", thanks for bringing this to our attention. Currently, we're not experiencing any issues when it comes to upload speeds to the Dropbox servers. Are you uploading files via the Dropbox site directly, or by moving files into the Dropbox folder on your computer? This will help me to assist further!

We appreciate the feedback on this matter. Currently, we're unable to reproduce the same behavior you're experiencing. As it is a third party app, we wouldn't be able to provide further insight into how or why this might be occurring. We'll be on the lookout for any other reports from other users experiencing this behavior.

HI @"Craig Morris", we appreciate the feedback on this matter and we do take all comments into consideration when improving the Dropbox desktop app and services.

Hi @"ldorothy", thanks for the image. Are you currently viewing this from your personal machine, or a company-managed device? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Any extra information you can provide would…

Thanks for the update. Regarding your recent query, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"miccolis", thanks for messaging the Community. Are you able to see the movie file version of the Live photo on the Dropbox site, or just the heic file? Any other info or screenshots would be helpful!

Hi @"KJWSr", just for clarification, are you the same user as @"kwarendorf", meaning you have two separate Dropbox accounts?

Hi @"IvanM1986", if you're still experiencing the same issue, I'd recommend contacting the support team directly for them to investigate further.

Hi @"GGGNY", just for clarification, were you logged into your Dropbox account on any other devices that you own, or was your account logged into a browser at a computer you don't frequent? Do you have the ticket ID from when you contacted the support team in order for me to locate it on the system?

Hi @"PDub81", thanks for contacting us. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? This will help me to assist further!

Hi @"mordche", thanks for messaging the Community. Did you receive an email notification regarding your shared files or links? Have you recently shared any links that could've been accessed by many users, or downloaded multiple times? I look forward to your response.