Jay Dropbox Community Moderator

Hi @"rotorglow", as the new version of the app is still being updated on devices gradually, this means that your account and devices have yet to be included in the rollout which is continuing until the end of May 2023.

Were you trying to upload it to Dropbox directly, or another website?

Hi @"mrforged", thanks for messaging the Community. With the new version of the Dropbox desktop application for Mac OS, changing the location of your Dropbox folder is no longer supported by the OS itself. It will need to be stored on the CloudStorage folder, and can't be moved to another internal or external drive. If you…

Hi @"Virtus Tenebrae", thanks for bringing this to our attention. Did you receive an email regarding the copyright strike specifically for this file? This will help me to assist further!

Hi @"Sixx", thanks for bringing this to our attention. Could you try installing the latest version of the Dropbox desktop application from this link? Keep me updated with any progress!

Hi @"cjsmall", thanks for messaging the Community! Are you referring to a shortcut made to a folder available on your Dropbox account? Currently, there isn't a method to make a shortcut to any specific file on your account. If you have any further queries, feel free to message back.

Hi @"korisnik", thanks for bringing this to our attention. How much free space do you have on your hard drive physically? This will help me to assist further!

Hi @"Piggy75", we appreciate your feedback on this matter. As my colleague @"Walter" stated here, this was removed from the Android version of the app almost a year ago.

Hi @"SIRADA", I've sent you an email, please could you reply to it as soon as possible!

What is the exact error message they get when you send the shared link to them? You can determine this yourself by opening the shared link in an incognito/private browsing window when you're not logged into your account.

Hi @"ashmtl", when attempting to export, it shows the last folder at the top, but you can tap that to see the folder path above it to the root folder for that SD card or internal storage. Could you attach a screenshot showing what you see when you try to export a test file?

Okay, so just to clarify, what happens when you run the app now, is it still trying to start up? Are the files continuing to attempt to sync to the site, or vice versa?

Hi @"felicitys", your issue would be different to what other users are referring to. Are you able to see your missing images from the deleted files page? Are you experiencing the behavior that the Photos library is no longer allowed in the Dropbox folder?

As I'm not familiar with that app, I'm not sure what I'm looking at. In general, since the migration, there is a shortcut from the old location to the new one, so existing apps could still technically refer to the old location, which redirects it to the new CloudStorage folder. It's possible that your app might not follow…

Hi @"dreamerer", could you try these steps to see if they help with the issue?

Thanks for the update, and let us know how it goes in the future!

Hi @"Editor-br146SIR-Call", if this helped to resolve your issue, then it could indicate that something on your network was preventing the connection to the Dropbox servers. As you changed your location via VPN, it meant that the files were synced via a different network to Dropbox, so the default network settings are…

Just to check, are these files available offline on your machine? Do they have green sync icons next to the files?

Thanks for the update, keep us notified if you continue to receive these emails.

Before we attempt any other troubleshooting, do you have any proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

By large, I meant that it was quite a long file 'physically', which could affect the preview on the site. If you split the PDF into individual pages, does the preview improve on the site?

Hi @"CarolLight13", when you entered the details, did it detect a Dropbox account associated with that payment? What message did you get?

Hi @"ruralwannabe", thanks for bringing this to our attention. As it sounds like you enabled the computer backup feature, certain folders you selected would have moved into the Dropbox folder. If your Dropbox account runs out of space, nothing will happen to the files on the local computer. However, any changes won't sync…

Hi @"es92", thanks for bringing this to our attention. Just for clarification, have you followed all these steps to create a shared link for them to access the files you've shared? This will help me to assist further!

Hi @"jamaleahpado", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help…

Are you able to mark them as offline, so that the files are locally stored and thus faster to open?

Hi @"AS75", thanks for bringing this to our attention. Since the file appears to be incredibly large, this is most likely why it's unreadable on the site, since it has to shrink the file preview for it to be viewable. If you have them download the PDF directly from the shared link, they'll be able to preview it normally in…

Hi @"Sergiolopezfineart", do you have any apps or services currently accessing those folder when you're trying to activate the Backup feature, which moves the folders into the Dropbox folder? could you try quitting all open apps and any other cloud providers to see if this helps?

Hi @"Mord0r85", when you disabled the computer backup feature, which option did you choose? Was it to keep your files on your computer, or keep them in Dropbox?

The official Photos library will be moved to your local directory, if it hasn't already. Regarding the syncing of other files, are these in random locations or is specific folders?