Jay Dropbox Community Moderator

Hi @"rs1970", could you try rebooting your machine to see if this helps?

Syncing can take a lot of time, especially with 50k files. You can try changing the bandwidth settings in the app, however, aside from that, there isn't anything else that can be done to speed things up.

Hi @"toonafish3D", thanks for bringing this to our attention. It sounds like the Dropbox desktop application has updated to the newer version for Mac OS. There are some changes that occur with the new version of the app. Depending on the number of files, it can take time for the app to finish indexing the Dropbox folder.…

Hi @"TH9", if files aren't taking up quota on the main Dropbox page, you can try checking the backups page to see if any backups are using the quota. Incidentally, the previous post from my colleague was back in 2020, prior to the newer version of the backup feature.

As it sounds like the files weren't uploaded to the Dropbox site, then it wouldn't be possible to recover them, unfortunately. I'm sorry I can't be more helpful on this matter.

Glad to hear it, enjoy the rest of your week!

Hi @"AnnGordon", thanks for bringing this to our attention. Could you try checking your backups page to see if you have any currently active? This will help me to assist further!

In the first image you posted earlier in this thread, there doesn't seem to be any Dropbox logos at all. Which URL is this one pointing, the longer or shorter one you gave just now?

There isn't a specific program doing the playing, it would only be using the existing codecs used by the browser to render the audio.

Thanks for the update, and I'm glad to hear it's working now. If you need any further assistance in the future, please let me know!

Hi @"Jilena", clicking on the Basic option wouldn't do anything to your account, since you can still access your files as normal from the files page. No files would be deleted from the site, unless you deleted them from the computer or site directly. If your account is overquota while on a Basic plan, edits and new files…

Hi @"rtonrhythm", the file on the site would be no different to the file downloaded to the computer. There may be a little bit of audio compression in the audio itself in the preview, however, there isn't a way to edit the audio itself directly.

Hi @"crthrockmorton", if you locate the file in Explorer/Finder, when was the last modification date according to the properties of the file? Is this occurring for all your files, or only certain ones?

Hi @"denwahwoo", keep us updated with their version apps as well for us to assist further!

Hi @"mcnrodriguez", I've sent you an email, please could you reply to it as soon as possible!

No worries, we're glad to have helped out. Enjoy your week!

Is this the backup for the specific computer you're using at the moment, or for another computer using the backup?

Thanks for the info, I'll move this thread the API forum as they may be able to assist further.

Hi @"Kristojanis", could you clarify the issue exactly? Are you not able to access the folders locally? Do you get an error when trying to view them? Or, are you referring to accessing the backup specifically, while on local devices?

Hi @"drop_dev", thanks for messaging the Community! Is this image from the Dropbox site, mobile app, or via a third party app? This will help me to assist further!

Hi @"ajondexea", thanks for bringing this to our attention. Referrals would not be removed from an account when you downgrade. You should still be able to view them on your account from this page. Your total quota should also be shown here as well. If you're not seeing the referrals there, please let me know!

Hi @"bea1356", if you're still being affected by this, please try the following steps: * Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups. * Any affected external drive backups will have an adjacent icon indicating that there are restored files. * Turn off automatic…

Hi @"radiofc", the support team on Twitter provided that information, so to fully view your backup, you'd need to access the site directly. If you have any further queries, feel free to message back.

Do you have any other apps or services that could be monitoring the Dropbox folder at the same time as the creation of the file? This could be security software, indexing services, or anything else similar?

Thanks for the info. If you quit the Dropbox desktop application and then restart it, does it help with uploading the files?

No worries, glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"PG84", thanks for bringing this to our attention. Could you attach a screenshot showing the message you're receiving, so we can understand this in more detail? This will help me to assist further!

Since the normal uploading process is working fine from your machine and via syncing, this would indicate an issue either on the end of that app, or the connection from the app to Dropbox. Either the app isn't uploading the file correctly somehow, or the connection is failing for other reasons related to the Dropbox API,…

HI @"sgrab", are the three folders in their default locations on your drive according to Finder? Usually this would be /Users/Username/Desktop, and so on.

Hi @"SNWDPS2", are there any backups visible on the Dropbox site?