Jay Dropbox Community Moderator

Hi @"krbalezentis", if your email was compromised, have you contacted your email provider for further assistance on this matter?

HI @"Bo JustMe", could you clarify what you mean by using a new email? Did you change that email directly on the Dropbox account when you were logged in? What is your current quota total when visiting this page?

Hi @"ElectricWhelk", are you not getting the option to disable the computer backup when you follow these steps to manage the backup on the Dropbox site?

Hi @"villavancola". are you using the Android or iOS Dropbox mobile app?

Hi @"Userface", thanks for bringing this to our attention. Could you attach a screenshot showing the options you get when creating files via the mobile app? This will help me to assist further!

Does the video on the site show the full size when you view the details of the file? Could you confirm exactly how you're uploading the video file? Is it directly to the site, or by moving the file into the Dropbox folder to sync, or is a third party app uploading for you?

HI @"dieselzeus", what file(s) are you trying to open on the computer, and what error do you get? Any other info or screenshots would be helpful!

Since the support ticket was forwarded to a specialist, they are best positioned to assist further if there are any new developments, which we wouldn't be able to assist with on the community.

HI @"OceanElf", if the steps aren't working, then I'd recommend replying to the support agent, as they have more access to your Dropbox account.

Hi @"miiike", are you able to restore and earlier version of the file via the Dropbox version history?

Hi @"banbikas", are you not able to unlock the file via your OS settings, since this could be what is preventing the deletion. Another method to try would be to quit the Dropbox desktop application entirely, and then try dragging the folder to Trash and then restarting the machine and Dropbox.

Thanks for the info, @"JohnKMcHenry", @"MDW 123", could you contact the support team directly in order for them to investigate this matter further?

This would mean that the Dropbox desktop application is still running if the sync icons are still visible. Could you try reinstalling the app, without uninstalling it first, by using this link, and then reboot your machine entirely?

Hi @"jazzmeg1", these are hidden files, which won't be visible in normal settings on an OS. Have you enabled the visibility of hidden files on your OS?

Hi @"Freerk12", is it possible that you're experiencing this behavior regarding Logic files and the new Dropbox desktop application for Mac OS?

Hi @"dave_inchie", thanks for bringing this to our attention. The Dropbox Backup feature is in a completely separate section on the Dropbox site from your normal syncing files. For security and privacy purposes, it isn't possible to move files between the Backup site and the main site. If you have any further queries, feel…

Hi @"nitinkhanna", I've sent you an email, please could you reply to it when you get a chance!

Hi @"Debkny", thanks for bringing this to our attention. Could you try restoring your computer backup from the Dropbox site directly? Keep me updated with any progress!

Hi @trover222, yes, the Backups are visible through the browser only. Files synced through the normal Dropbox site can be accessed via the mobile app.

Hi @"lp1982", thanks for bringing this to our attention. Could you clarify exactly what error you're getting when attempting to login? Are you creating a new Dropbox account entirely under the Hotmail address? Any other info or screenshots (while hiding person info) would be helpful!

Do the files in the Dropbox folder have syncing icons when there are changes made? Does the syncing occur both ways (meaning adding a test file on the site results in it appearing on the machine, and vice versa)?

Hi @"livvvv4", thanks for bringing this to our attention. Please could you forward this email to abuse@dropbox.com for them to investigate this matter in more detail. They'll be able to look into this further.

Hi @"Chandiggity", thanks for bringing this to our attention. Dropbox doesn't change the size of your size or convert it to a smaller version, so downloading the file directly from the site would result in the same file size. Previewing videos on the site can vary depending on your current plan. If you have any further…

No worries, glad to hear you were able to resolve the issue on your end. If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"JohnKMcHenry", are you running the latest version of the Excel app? Have you tried uninstalling it, rebooting the device, and reinstalling it?

No worries, glad to hear you were able to resolve the issue on your end. If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"fssbob", when you say the Dropbox desktop application is disabled, do you mean it was exited entirely, or uninstalled from the machine?

HI @"TERRACE_87", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"kevin353", as this is related to how a third party app works, there isn't much we info we can provide, since it would be up to the processes that the PDF app would be running. In general disconnecting an app from your account would prevent it from making any changes to your account. Most likely this would affect the…

Hi @"teroam", have you tried these steps to resolve the issue?