Jay Dropbox Community Moderator

Hi @"Tribble1", thanks for bringing this to our attention. Are you certain you're viewing the Dropbox desktop application preferences? Could you attach a screenshot showing what you're seeing? This will help me to assist further!

Thanks for the image. As you can see, the total quota on your account is 8.25 GB, as you mentioned you should have on your account. Where are you seeing 2 GB for your quota?

Hi @"gzamba", have you tried the steps suggested by my colleague on their post?

Hi @"chrismast12", are you not able to mark the entire Dropbox folder as available offline on your device?

Are you experiencing this with any device on the same network when uploading the files? Are you able to use the Dropbox desktop application to sync the files to your account?

Hi @"michael campbell", thanks for bringing this to our attention. Are you on a stable personal network, or a work network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"Seamus" Burns, just to confirm, if this for a Dropbox Sign subscription, or a Dropbox plan?

Hi @"jrlbell", thanks for bringing this to our attention. Have you amended the bandwidth settings on the Dropbox desktop application for the files to upload or sync faster? Did the Dropbox desktop application state that the files are syncing, or indexing, when you click the icon in the system tray/menu bar? This will help…

Have you tried deleting the backup from the site via this link?

Hi @"Rsg7777", are you able to contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. Choose 'Other' and then put in an email address that you can access, followed by your billing info. They should be able to assist from there on.

Hi @"Tricia51", are you trying to delete the files from the Dropbox site, the mobile app, or via the Dropbox folder on your machine?

Hi @"NI44", the backup for the Mac wouldn't sync to a laptop, as it's a one way backup to the site. Do you want to keep the Mac backup on the site? Have you tried deleting the backup for the Mac?

Hi @"Hilly77", could you confirm the total amount of quota on your account as displayed on this page? A screenshot of this would help greatly!

Thanks for the info, if you move the Dropbox folder to another location on your computer, it won't affect the other users in the same Dropbox Business team.

Hi @"Elliot Smith", thanks for bringing this to our attention. It sounds like you joined a Dropbox Business team and merged your files to the account. In order to leave the team, you'll need to ask the team admin to convert your account back to a personal plan away from the team. Keep me updated with any progress.

Hi @"Achieved Media", could you clarify if you're referring to the old Dropbox desktop application interface, which is no longer available, or just opening the app to view the preferences?

Hi @"Adryana", this looks to be a Windows prompt, not a Dropbox one. Are you on a company-managed device, or a personal machine? Have you previously amended the UAC settings to make it more sensitive?

Could you try signing out of your personal account on the site, then sign into the work account, and then click the link?

Hi @"Kira0418", the box icon there is related to OneDrive on your machine. Could you try opening the Dropbox desktop application and mark the file as available offline, and then try quitting the app to play them.

So, just to clarify, you want other people to upload files into your Dropbox account, copy them to another account if need be, and also comment on the images? Is this correct?

Hi @"ericg75", thanks for messaging the Community! Are you looking to use the Dropbox service in order to host the images? This will help me to assist further!

Hi @"pfredrickson", thanks for bringing this to our attention. Could you clarify where you see that you were signed into your personal account for the shared link, while at the same time being signed into your Dropbox Business account? This will help me to assist further!

Hi @"dennis_c", thanks for bringing this to our attention. If conflicted copies are being created, this could be due to the file being open on someone's machine, or someone is editing the file at the same time. Could you check the event history of the file to see which user and machine created the file? This might help…

Hi @"Xavier Montaner", what happens if you delete the Trash folder entirely?

It can take time for the Dropbox desktop application to finish indexing the files. How long have you kept the app running?

No worries, glad to have helped out. Enjoy your week!

Hi @"Droppedintosayhi", the number can fluctuate as the Dropbox desktop application adds up the total amount of files that have been added. Each file needs to be indexed first, and once that is done, they are synced to the site. Soon, all the files would be indexed, so the number should decrease, provided you're not adding…

Hi @"ngoossens", thanks for bringing this to our attention. Have you tried rebooting your machine to see if this helps? Could you attach a screenshot showing this info, while hiding any personal info? This will help me to assist further!

Hi @"SpartanMike", thanks for bringing this to our attention. Just to clarify, are you all sharing the account credentials for a single Dropbox account, or do you have a Dropbox Business team or shared folders, and have different emails? This will help me to assist further!

Hi @"thomasriffey", thanks for messaging the Community. Currently, there isn't an official method to migrate files from Evernote into Dropbox Paper. There could be another app or service that will allow you to move files from one to another. If you have any further queries, feel free to message back.