Jay Dropbox Community Moderator

Okay, none of these would open the app itself. This article should show you where to click.

Could you clarify where exactly your shortcut is? Are you clicking the Dropbox icon near the clock on the bottom right?

How are you opening the app exactly? Are you double clicking the icon in the system tray, or single clicking it? Could you try using Ctrl-Click on the icon to then choose the Preferences option?

Hi @"HorribleHarry", thanks for messaging the Community! If you're able to access your music files in the iOS Files app, then you might be able to upload them to the Dropbox mobile app onto your account. Generally, the Music app on iOS prevents any kind of transfer to a third party service for copyright purposes. Files can…

Hi @"mblatz01", I've sent you an email, please could you reply to it when you get a chance!

Hi @"prior2that", there is this option for team admins to make files local or online-only. Could you check with your admin what setting they've enabled on the team? Additionally, there is team selective sync, which could potentially affect this, if the setting has been changed recently.

Hi @"svervs", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"jamainaz", aside from linking the personal account on the site, did you also sign into the personal account on the Dropbox desktop application preferences?

No worries, glad to have helped out. Enjoy your week ahead!

Hi @"MattR55", in order to access the team folder, you must join the Dropbox Business team. If you don't want to merge your account with the team, or don't want to have a new email to keep your files separate, then you'll need to request them to cancel the invite. Instead, they can invite another email you have, to be used…

Hi @"Tooley S.", would this shared link contain all the images you previously selected?

Hi @"pollyannet", thanks for the info, I'd recommend contacting the support team for further assistance on this matter.

Hi @"Sam112", is this a company-managed device, or is this a personal machine? Are you installing the app with admin privileges?

Hi @"arishperez", you should see it on the home page, next to the Organize button. Bear in mind, the option to import from Google Drive is only available for personal accounts, not for Dropbox Business teams. 

Hi @"Ashley McLoone", did you try disabling the feature by unchecking the box in the preferences?

Hi @"cnmany", email verification can only be done via an email, currently. If you can't access the account, you can contact the billing team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access,…

Hi @"Bravo23", from the screenshot, the Dropbox site or service wouldn't create backup files or folders like that. This is most likely related to an app or service you're using to edit the file. Certain programs do create backup folders for restoration reasons.

Could you try marking the whole folder itself as Available offline in order to get the files downloaded?

Hi @"rofilmmedia", you can see this when hovering over the Dropbox icon in the system tray. Also, in the preferences of the app, the version number would appear at the bottom.

No worries, glad to hear you were able to resolve the issue. If you need any further assistance in the future, please let me know! Enjoy your weekend!

There should be a camera icon in the reply box. If not, you can copy your screenshot and paste it into your reply. In the meantime, what version of iOS and the Dropbox mobile app are you running currently?

Is there definitely no version history to revert to, in order to see if any comments would return?

Hi @chrisgal, thanks for bringing this to our attention. Could you attach a screenshot showing this information? This will help me to assist further!

Hi @"jbrad11", I've sent you an email, please could you reply to it as soon as possible!

Hi @"Malayvanh", are you trying to earn free quota on your account, or to delete files to free up space?

Hi @"sdelittle", were you able to see the invite for the shared folder on your account from this page?

Are you using Dropbox Replay to track each version of your video, or is this a normal video in your Dropbox account?

Could you try testing this with another new test Excel file, just to see if the Badge opens up on its own? In the desktop preferences, is it set to always show, or only when others are present?

Hi @"giulialatini", if the account has been inactive for over 12 months, then it would've been deactivated by Dropbox. This means it wouldn't be possible to recover the files within the account. I'm sorry I can't be more helpful on this matter.

Hi @"jakub_t", thanks for the update. It's best to leave this thread here in case others might find the information helpful. Just for clarification, when you said the browser upscaled it, what browser setting was it exactly which caused this behavior?