Jay Dropbox Community Moderator

Hi @"susankeogh", could you clarify why you believe Dropbox is changing the file extensions? Is this only occurring the in the Dropbox folder? How are you 'organizing' the files exactly? Are you moving them to different folders, or using an image app to make changes to them?

Hi @"azodl", thanks for the info. I'd recommend contacting the support team for further assistance on this matter for them to investigate further.

Hi @"SC19", I've merged your post to this thread to keep similar queries together. Please could you check the above information to see if this applies to your situation?

Hi @"tiffanyk208", I can see that a support agent from the specialist team had replied to your ticket on Friday, to which they received no response. Please could you check your inbox or your spam folder to ensure it didn't get directed there?

This for the info @"debasissadhukhan", @"Krunoslav", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Is it possible that this is a shared file visible on this page?

Could you try right clicking the Dropbox folder and clicking Properties to see the 'Size on disk' for the folder?

Hi @"dstroven", I've merged you to this thread to keep similar queries together, to which there is a response to your comments.

Could you attach a screenshot showing the payments page with the recent payments on it? Are you certain that you're signed into the correct Dropbox account on all your devices? Does the email address here match up with those in the desktop and mobile app?

Hi @"cat_hmuaokc", thanks for bringing this to our attention. Are you able to see any payments on your account from this page? Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play? This will help me to assist further!

Hi @"iceblink", thanks for bringing this to our attention. Could you attach a screenshot (while hiding any personal info) showing the options you get for the file on the Dropbox site? This will help me to assist further!

Hi @"rasworth", as of yet, there is no new info on the new Dropbox Backup beta. when we have more info to share, we will be able to post here.

Could you try creating a test file on the Dropbox site to see if it syncs to your machine?

From which country or region are you currently using the Dropbox desktop application?

Hi @"Crazy-TheRealOne", on the link my colleague posted, there is an option for an offline installer. Please could you choose that option to reinstall the app to see if this helps?

Hi @"David M.180", in order to sync files on your machine, they must reside in the Dropbox folder, which is why those folders are moved into the Dropbox folder. Additionally, having two separate cloud providers backing up the same folders would result in many issues, such as file conflicts, lower performance, and possibly…

The files will still appear in Explorer, but they won't take up any space on your device. What Dropbox options do you see when you right click a file or folder in the Dropbox folder?

Hi @"kkrebs", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an…

Hi @"madebyanton", could you clarify exactly what you're experiencing? Any other info or screenshots would be helpful!

Hi @"Rebecca16", that's correct, essentially the file remains in one location, but the URL points to a shared link to the file itself. Provided that the original file isn't deleted, the link will remain active.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"John R.80", does this mean you're not seeing the options as listed on this article to change the billing period?

Hi @"asdxasdx", have you changed your email address on your Dropbox account?

Do you have any proxy, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? From which location are you trying to install the Dropbox desktop application?

Hi @"Upstate Cate", how large is the shared folder you're trying to add to your account? Does it make your account overquota when adding the 761.4 MB from your existing files?

Hi @"Lui Hepworth", are you able to mark files as available offline, so that they get a sync icon on them?

As you mentioned that you have multiple cloud services, this would prevent all the Dropbox sync icons from appearing, as Windows has a maximum limit of 15 sync icons in total. The grey x is an indicator that another cloud provider is preventing the overlay from appearing. Try quitting all other cloud services completely,…

Hi @"Gala_4", if your account has 5.25 GB in total, then you won't be able to join a shared folder that is greater in size. You'll need to either earn extra quota on your account, or purchase a paid plan to have enough to join that folder.

I've sent you an email, please could you reply to it when you get a chance.

Hi everyone, if you're aware of the billing information, you can contact the support team directly. Try opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. I've sent you…