Jay Dropbox Community Moderator

Hi @"vivavie", please could you confirm exactly what program you are using to access your emails. Is it the Gmail app, the iOS Mail app, or the Gmail site? When you want to attach files, what exactly happens? A screenshot of this would be greatly appreciated in your next reply.

If there is nothing on the events page for the last 4 months, then it means this specific file was never syncing to the Dropbox site. This also means there is nothing to recover the file, even on our end. I'm aware that Office programs have a backup feature in them, if enabled. Do you have a backup of your Excel file in…

Hi @"Neryradioactive", thanks for bringing this to our attention. How did you originally upload the images to Dropbox? Depending on how the upload was done, could you try renaming the jpg extension to gif to see if this helps? Keep me updated with any progress!

Hi @"Naima-Dragon", thanks for bringing this to our attention. Could you try quitting the app from the 'Force quit' menu in Mac OS, and then uninstall the app? Keep me updated with any progress!

Could you try reinstalling the app without uninstalling it first, via this link?

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"yellowdp", thanks for bringing this to our attention. As you're on the newer version of the Dropbox desktop application for Mac OS, those sync icons can be explained from this link. Currently, it isn't possible to completely disable the online-only option on this version of the app. If you have any further queries,…

There doesn't seem to be any sync icons or Dropbox menus there. Are you sure that the Dropbox desktop application is running and syncing? If you click the icon in the menu bar, what message do you see on the bottom left?

Hi @"peter ashworth", 10.13 is still supported for the Dropbox desktop application. What error are you getting when trying to install it?

Hi @"Tony H", did you access the file via the Dropbox site, or on your local machine? Was the Dropbox desktop application syncing or paused?

Hi @"2ndMile", thanks for bringing this to our attention. When you say duplicated files, do you mean that they have the exact same filename, or a file with a slightly different name? What sync icon do both the files have? I don't see any other files on your screenshot. This will help me to assist further!

I haven't made any changes on my end, however, I'm happy to hear that the Paper doc is working fine now. Enjoy your week!

Could you try fixing the permissions and hard links by following these steps?

By downloading it, do you mean manually changing it from online to available offline by right clicking the file and choosing the option, or by doubleclicking the file?

Hi @"syibimian". are the files marked as available offline in Finder?

Hi @"meredith616", you can recreate a support ticket using the steps in my previous post to contact the team again.

You mentioned emails in 2019, when was the last time you logged into your account prior to signing into the new phone?

You could try contacting the team to see if there is any additional assistance they can provide.

Yes, you can sign out of the Gmail account in the Dropbox desktop application, and the Dropbox site, after first downloading all the files in it onto your machine. If you wish, you can even delete the account entirely from the site, which will permanently delete the data on that account. If you do choose to do that, just…

Hi @"bmt10", are you able to access your Vault from the main window, and not from the left sidebar?

Hi @"Mickey M.1", I've merged your post into this thread. Could you try these steps to see if they help with the installation of the app?

Hi @"luriet", you can share a view-only shared folder to the user, and the files will download to their machine (if installed), and they won't be able to edit files. They'll have to copy them to another folder on their machine to make any changes to them. Bear in mind, however, that if they don't have a Dropbox account,…

Hi @"kalebseaton", given the location that appeared for the Dropbox folder, it should be in your home folder. Have you tried searching there in order to delete the Dropbox folder entirely?

Hi @"Epifeny", currently, it wouldn't be possible to do as you're asking via the Dropbox service, as those tags are only for Mac devices.

Hi @"maxjam", thanks for bringing this to our attention. Could you try checking the events page or the deleted files page to see if you can find and recover the Paper doc? Keep me updated with any progress!

There is no such thing as a 'Basic membership'. Basic accounts are for personal use only, and can't be directly accessed by other users, as it would breach the terms of service. If you're instead referring to shared folders, then each user must have their own Dropbox account to share files, meaning they have separate…

Hi @"PeterHam", thanks for posting today! If you want to keep a shared link active, the best method is to upload the updated file directly onto the Dropbox site, in the same location and filename as the previous file. If you have the Dropbox desktop application running, and the file is in the Dropbox folder, generally,…

Hi @"johnny18420", thanks for bringing this to our attention. If a referral is ineligible, it means that they either already have an account, or they're trying to activate the referral on the same machine or network as the one you're on. If you have any further queries, feel free to message back.

Hi @"stwtorpedo", thanks for bringing this to our attention. When you say you were all members of a Basic plan, do you mean you all had separate Basic plans under different emails, or did you share the account credentials for one account? This will help me to assist further!

Hi @"nv89", thanks for bringing this to our attention. Before we continue further, do you see any confirmed payments (with an invoice and receipt) on this page on your account? If so, when was the last confirmed payment? This will help me to assist further!