Jay Dropbox Community Moderator

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access,…

Hi @"LES2006", thanks for bringing this to our attention. Are you able to see the files you mentioned on the site or the computer? This will help me to assist further!

Hi @"damienbutt", thanks for bringing this to our attention. Currently, the site doesn't support regex to locate files on your account. Only these options are available for searching. If you have any further queries, feel free to message back.

Thanks for the info, do you see the payment on your account here? Are you certain you were signed into the correct account when upgrading the plan?

Hi @John9459, thanks for bringing this to our attention. Could you clarfiy what you mean by 'allowed to access their Dropbox'? Do you mean they provided you with an email and password, or was it a shared folder added to your own account? This will help me to assist further!

Hi @"Mitchvdd", thanks for bringing this to our attention. Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

Are you on a Dropbox Basic plan with more than 3 devices connected?

Hi @"dardarlt", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"cbbb", thanks for your message. As of yet, there are no updates in relation to this matter. 

Hi @"Trella", have you tried the advanced reinstallation steps to see if you're able to uninstall the program fully?

Hi @"GiftofGaby", have you enabled the 'Online-only files on Mac' option on this page, which will show online-only files as taking up no space on your machine?

Hi @"rdb268", uploading from a phone shouldn't affect this matter. Have you already tried contacting the support team regarding the deleted files?

Hi @"jwilk17", is the file being previewed in the Dropbox mobile app, or on the site on a browser on the phone?

We appreciate the feedback on this matter, this feature is already available in the ignored files article you posted. We take all comments into consideration when improving the Dropbox site and services.

Have you looked at this post as to why files could be getting deleted from your account without notice?

Hi @"EveryT", thanks for bringing this to our attention. Currently, it isn't possible to create or edit text files on the Dropbox site directly from the browser. If you have any further queries, feel free to message back.

Hi @"Alkady", thanks for the info. My colleague will be looking into this matter in more detail on their end and will get back in contact via email.

Hi @"czchen", currently the Linux requirements for the app are Ubuntu or Fedora, not Debian, so the support we can provide is limited for your system. Have you tried contacting the support team directly in relation to this matter?

Hi @"a1a1", could you try reinstalling the Dropbox desktop application, without uninstalling it first, via this link?

Hi @"iasstudygroup", have you used the filter on the right of the deleted files page to only show deletions from your own account? This is an instance when there is no name shown in the deletions.

Thanks, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

Hi @"Ronny0909", could you follow these steps provided by @"Rich" in order to contact the support team directly on this matter?

Hi @"Caraspearls", thanks for bringing this to our attention. Are you using the Dropbox site or the mobile app? This will help me to assist further!

If you cannot see the files online, then it means that you're not invited to the same folder as the other people, or you haven't added it to your account. Could you check your shared folders to see if the folder is there?

Hi @"AliBnz", have you tried any of the steps in this thread to attempt to resolve the issue?

Thanks for the info. I'd recommend continuing with the support team for them to investigate this matter in more detail on their end.

Hi @"Alexis G.1", thanks for messaging the Community. Have they added no-reply@dropbox.com to their contacts list, in order to ensure that email goes through? Is it possible that their business domains have blocked emails from the following Dropbox domains? This will help me to assist further!

Hi @"koreanfriedchicken", thanks for messaging the Community. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services for the future.

As the payment isn't on the system, could you try cancelling the plan and requesting a refund from Google Play directly, and try upgrading again via the app, or the Dropbox site directly?

If that's the case, you can safely ignore the message. It might have been sent out in error to your account.