Jay Dropbox Community Moderator

On your site, are you using the Dropbox API, or a link to a file request?

This might help the syncing process to continue at a faster speed. If need be, you can try making a small change in that folder to see if this helps the folder to sync across.

Could you check the bandwidth settings in the Dropbox desktop application to see if they are restricted in any way?

H @"Pyuria", I've merged you to this thread to keep similar queries together. Are you trying to share a link to a folder, or sharing the folder directly to another user? Do you have any content in those folders which could be a breach of the terms of service? This will help me to assist further!

Could you confirm that the folder on the site is the same size as the local backup you have in the other drive with screenshots?

Hi @"jasphoto", I've merged you to this thread, please could you check the posted solution for more information on your query?

Hi @"Auto_Performance_Marketing", thanks for bringing this to our attention. Do you see the Dropbox icon near the clock in the system tray or menu bar? When you click that icon, what message do you see on the bottom left? This will help me to assist further!

Hi @"AirSearch", thanks for messaging the Community! Could you clarify what you're referring to? Are you uploading to the site directly, or are you using an app to do so? This will help me to assist further!

Hi @"Rachel L.", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Has there been any change in the syncing status of the app? What happens if you make another change? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"NM5", thanks for bringing this to our attention. This is a valid email from Dropbox, since it comes from an official domain. Most likely, the email was sent to your account in error, so you can safely ignore it. If you have any further queries, feel free to message back.

Hi @"pedrobucher", thanks for bringing this to our attention. Could you check your bandwidth settings in the Dropbox desktop application to see if they are restricted in any way? This will help me to assist further!

Hi @"Nate B.7", when you say changing your plan, do you mean downgrading it to a personal account, or something else?

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"ElleRac3r", thanks for messaging the Community. How are you trying to transfer files from one account to another? Are you using shared folders between both accounts? This will help me to assist further!

That's correct, to store all your files you had before, it would need more than 2 GB of quota. From what you posted, you currently have 2 TB, since you're most likely on a Plus plan, so you should have enough quota currently to store them.

Hi @"Greg Forster", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"carolarm", thanks for messaging the Community! What device and OS are you currently using when you experience this behavior? This will help me to assist further!

Yes, please could you activate it to see if this helps with the display.

That's right, it means that the backup won't occur again.

What setting do you have on this page for Online-only files on Mac?

Certain countries have their own currencies shown, Germany is one of them, so the price should appear in Euros, not dollars. Could you try switching browsers to see if this helps, and using incognito/private browsing mode without any extensions running? Can you also check the price when not signed into your own account?

Hi @"Lageole", thanks for messaging the Community. In general, the size on disk would be the files physically stored on the computer using the available offline option, and the size would be the logical size (if all the files were local). As you're not seeing this, are you certain that none of the files have changed on the…

Hi @"DropWolke", thanks for bringing this to our attention. Since you're seeing the price in dollars, have you switched the billing country to Germany in order to get the price in Euros? This will help me to assist further!

Hi @"Dietmar50647", thanks for messaging the Community! Currently, this isn't possible on the Dropbox site, or any workaround to enable it. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"bexby28", I've merged you to this thread for users with similar questions. Could you try the suggestions in this post to contact the support team?

Hi @"oceanstar", thanks for bringing this to our attention. Could you clarify exactly what error message you're getting when trying to upload? This will help me to assist further!

From what you've described, the account is no longer on a trial. Could you attach a screenshot showing the email you received, and also what you're seeing on this page?

Hi @"zziippii", if you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Okay, then since you mentioned that the account shows as a Basic plan on this page, this means that there is no longer any trial on the account, so the trial was already cancelled.