Jay Dropbox Community Moderator

Hi @"Tshelor", thanks for bringing this to our attention. You shouldn't have two separate payments for the same Dropbox account. Is it possible that you have a second email address on which there could be a Dropbox account? Do you see any payments on this page on your current account? This will help me to assist further!

Hi @"kelvinmizanin", if you delete the video from the Dropbox mobile app, it would delete from the site, and might free up the cache in the app. However, if the space on the phone isn't being freed up, even after clearing the cache, then that would be something related to the phone. If your phone storage isn't freeing up,…

Hi @"Simran97", thanks for bringing this to our attention. When you uninstalled and reinstalled the app, did you do an advanced reinstall of the app using the steps in this link? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox…

Thanks for the clarification. Currently, this isn't possible with template links, only normal signature requests are able to have attachments, as seen in this article. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"Ikari", thanks for bringing this to our attention. Could you copy and paste the text in the error log in order to see why the app isn't loading? This will help me to assist further!

Hi @"Abeard3", I've sent you an email, please could you reply to it when you get a chance.

Hi @"Normanvh", do you have any proxy, VPN, firewall, security software that could be restricting traffic to the following Dropbox domains?

Hi @"rivershack", thanks for messaging the Community! It should work if the file(s) are less than your total quota. Personally, I'd recommend having separate accounts for you and your husband, since sharing account credentials is against the terms of service. With your account on your iPad, and your husband's account on…

Hi @"enephler", thanks for contacting us. Could you clarify how this would be useful in your workflow? This will help me to assist further!

It seems that you're having an issue when the two-step verification code is entered. Is it possible to disable this to see if the connection can be made onto the account?

When you drag and drop them, are they into a shared folder on the Dropbox site, or are you using a file request to upload to their account?

It wouldn't be possible to mark files as online-only while you're on the file itself, since the file is already local during the editing process. One small possibility is that Word was somehow finding the file in the Dropbox cache folder, which is only a temporary storage, and the file was then deleted during the clearing…

No worries, glad to have helped out!

Hi @"CrankyD", thanks for bringing this to our attention. Are the files all needed to made available local on their machines, so they can't mark any as online-only? Could you clarify in a little more detail as to why every single file is necessary for the users to be able to access at any moment? This info will help me to…

Hi @"apassy_rbn", thanks for bringing this to our attention. What two-step verification method are you currently using? Is this a Dropbox Business team specific method of verification? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following…

Hi @"Rodger C.", thanks for bringing this to our attention. In order to understand exactly what is happening, could you describe the exact steps you're taking to share or upload these files? This will help me to assist further!

Thanks for the update, it seems that it might have taken a little longer to free up the space on the machine for some reason. Regarding the Word document, are you certain it was in the Dropbox folder itself? Do you see the file on the Dropbox site, and on the events page?

Actually, it's the opposite, if you make files available locally, then you get the green checkmark, otherwise you'd get the cloud with a down arrow icon. I'm glad to hear you're able to see the Dropbox icon in the menu bar now!

It sounds like you're on the new version of the Dropbox desktop application for Mac OS. You can find out more about the changes involved with the upgrade here. The new sync icons can be found here. However, the icon should still appear on the menu bar. Do you have a lot of icons on there? There have been reports that Mac…

Hi @"hgoldberg", thanks for bringing this to our attention. What is the current status of the Dropbox desktop application when you hover over the icon in the system tray near the clock? When you add a file onto the Dropbox site directly, does that file appear on any of the devices? This will help me to assist further!

Hi @"Frank P E.", could you clarify what error you're getting when you access the support page?

Since it looks like Dropbox is freeing up space as you mentioned, this issue might related to some other app or service on your machine. If you quit the Dropbox desktop application entirely, does the free space continue to decrease?

Hi everyone, the ability to tag files is now available on the Dropbox site. This article provides the steps on how to add, remove and search for tags on your account. Hope this helps!

Since you've enabled the online-only option on the site, could you now try marking folders as local, and then as online-only to see if this helps? A screenshot showing the folders as they appear in Finder (while hiding any personal names and info) would also help to determine if they're online-only.

Okay, could you try temporarily pausing the sync feature and then open a file to see if this happens again? Are you certain that you don't have any other apps or services that could be monitoring the Dropbox desktop application or the Dropbox folder preventing it from working normally?

Hi @"Bob-SF", I've checked the ticket on our system, and I can't see any response from you yet. Could you try replying to the email sent by the support agent again?

Hi @"mattaaronhayes", thanks for messaging the Community! Anything that is in the Dropbox folder is synced to the site. If you only want one folder to sync to Dropbox, then you'll need to move that folder into the Dropbox folder, and move all other folders out of the Dropbox folder. If you have any further queries, feel…

Okay, this means that it is fully working properly. Can you explain what happens when you try to open a file in the Dropbox folder? What happens if you quit the Dropbox desktop application completely and then try to open a file? What about when you copy a file from the Dropbox folder to another location and then open it?

Hi @"tedi", the deleted files can be found here, and the events page here. Bear in mind that if you're on a Basic or Plus plan, any files deleted outside of 30 days ago wouldn't be visible, nor recoverable, at this point, even by our support team.

Could you try using this feature to ignore those two files, so that the Dropbox desktop application doesn't try to sync them?