Jay Dropbox Community Moderator

Could you try using this feature to ignore those two files, so that the Dropbox desktop application doesn't try to sync them?

The size and size on disk are the same, which means that nothing has become online-only yet (the size on disk should be smaller). Could you check to see if online-only files on Mac is enabled on this page?

Hi @"ntceric", we have had a temporary issue with Dropbox Paper, that has since been resolved. Please could you confirm if you're able to access the page now?

What happens if they click the lower option, beneath the button? Are they able to open the folder in the browser?

What is the current status of the Dropbox desktop application when you click on the icon?

If you get the properties or info of the file, the date captured should be on the EXIF data for the image. Bear in mind that not all cameras will populate this field depending on their settings, and likewise for video recordings. There isn't an option for the 'date created', only 'date uploaded' (to Dropbox), which will be…

Are you certain that the Dropbox desktop application is causing this? If you right click the Dropbox folder and choose 'Get info', how large is the folder? A screenshot of this, while hiding the username itself, would be great!

Hi @"oduibhir", thanks for bringing this to our attention. Could you try clearing the cache folder to see if this helps? Keep me updated with any progress!

HI @"mitchellmedia", the red icon is a notification, which can be seen in the bell icon. If you click there, are you able to mark the notifications as read, which will remove the red icon?

Hi @"ibox1", does the image you uploaded actually have the 'Date captured' field populated prior to uploading?

Hi @"JH100", thanks for bringing this to our attention. It sounds like the Dropbox desktop application isn't running. Could you try opening the app from the Applications folder to see if the icon appears again? This will help me to assist further!

Hi @"astronomik77", if you're on a Basic plan, did you check this page to ensure that you only have 2 devices or fewer currently connected to your account?

Hi @"FRESKO", could you attach screenshots showing where you're seeing the 'archive/export/PDF' options?

Hi @"annaneedshelp", could you attach a screenshot showing where you're seeing this error message?

Could you check the bandwidth settings in the app to see if they are being restricted in any way?

Hi @"dianders", could you clarify what notifications you're referring to? There aren't emails sent out if files are added to a Dropbox account, unless you're referring to invites to shared folders or some other type of notification. A screenshot of an email they received would be helpful, while hiding any personal…

Hi @"sconvey", please could you follow these steps to contact the support team regarding this matter. Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

If you're seeing the Dropbox folder in CloudStorage, then it's possible that somehow, part of the app is still installed on your machine, which is preventing the deletion of the folder. 

Hi @"markuk20", in the thread, there is the method to find the menu by holding the Option/Alt key, then you can click fix hardlinks and then fix permissions.

Could you attach a screenshot, while hiding any names or emails, showing that they're seeing on their end when they open the shared link?

Hi @"Rocio_pg", thanks for bringing this to our attention. Do the files in the Dropbox folder have any sync icons on them? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"cosmosnicolaou", thanks for bringing this to our attention. Just to clarify, is the Dropbox desktop application fully uninstalled from your machine? Have you followed these steps in the advanced reinstallation (without the reinstall portion) to remove it from your computer?

Thanks for the info. If the Dropbox folder is on the external drive, then you need to ensure that you fully quit the Dropbox desktop application from your machine prior to removing the drive to prevent any deletions. Likewise, when you next want to run the app, make sure the drive is connected and mounted under the same…

Okay, so you're referring to opening files from the Dropbox website, which would then open the local app on your machine. This article should help you to resolve this behavior, if you're not seeing those options now.

Have you followed all these steps on how to delete files from your Dropbox account or folder?

If there isn't any version history for the file, then it means that it didn't sync the changes somehow. Without the history, it wouldn't be possible to recover the data, even from our end.

Okay, so this sounds like a shared link to a file or folder. If you're getting an error, then it could mean that the link was incorrect, or the location it's referring to is no longer there. I'd recommend contacting the person who sent you the link to check it on their end and resend you the correct link.

Thanks, given that the icon is still visible, this means that the app isn't uninstalled from your machine, so you won't be able to delete this folder, since it is in the system itself. Please could you ensure that you've fully uninstalled the app from Windows using these steps.

Hi @"carlosr27", thanks for messaging the Community! Just to clarify, do you mean that your Dropbox folder is on the external drive, or you used the Dropbox Backup feature to backup the external drive on the site? This will help me to assist further!

Hi @"drb01", are you certain that all security software has been temporarily terminated, and any open applications as well, to ensure the file syncs? could you check the bandwidth settings in the app as well to see if there are any restrictions on them?