Jay Dropbox Community Moderator

What happens if you choose the option to delete the folder from that red text link?

Hi @"steveohm33", have you tried checking out this article to see if this helps?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Curtis Blaine", thanks for messaging the Community! You can force the link to download onto their machine, instead of previewing it on the site, if you follow these steps. Keep me updated with any progress!

Hi @"xglorx", have they confirmed that the link works on their end, when viewing it from an incognito/private browsing window?

Hi @"Tagri", I can see on the support ticket that agent has responded to you. Please could you reply to them via the email in order to investigate this in more detail?

Hi @"sks14", if you're experiencing this issue, I'd recommend contacting the support team directly for them to investigate in more detail on their end.

Hi @"seattlemusic", thanks for bringing this to our attention. Just to clarify, are you definitely sharing a link to the file, and not sharing the file directly to a user's Dropbox account? This will help me to assist further!

Hi @"Michel G.7", could you confirm that you're the owner of the shared folder by clicking on the 'Who can access' section, which is the first window that appears when you click the share button? A screenshot of this, while hiding any names and emails, would be great.

Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

Hi @"Sanjs", thanks for bringing this to our attention. Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account? This will help me to assist further!

No worries, glad to have helped out!

Yes, you should be able to mark files and folders as available online-only with a paid plan. Selective sync is available for all plans, so that is always an option.

Hi @"bewe", I've merged you to this thread. Could you check the plan page to see where the quota is being used up?

Hi @"Suzanne W.4", thanks for bringing this to our attention. The Dropbox service is primarily to sync files between devices, and not to backup files offsite. This means that the files would remain on your machine, and deleting them from there would delete them from the site. Depending on your plan, you could mark files as…

Hi @"NW7US", thanks for bringing this to our attention. Have you already been in contact with the support team for them to investigate this matter in more detail? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance!

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"nachi2007", I've merged you to this thread. Please could you check the solution for a response regarding your query.

Were you the owner of the shared folder? You should be able to at least remove it from your account to free up quota, even if you can delete it. Regarding the desktop, they're most likely referring to the Dropbox desktop application, which would allow the folders to sync to your machine. 

Okay, could you first try checking the selective sync settings using the steps in my previous post to see if the folder in question is unchecked? If so, check it and the folder should download from the site onto your machine.

Hi @"B West", thanks for bringing this to our attention. How did you delete the folder off your local drive? Did you use selective sync, which deletes local folders and keeps them on the site, or did you mark the folder as available online-only? This will help me to assist further!

No worries, keep me updated with any news!

The team admin would be able to view the admin console and the licenses. Do you have access to the admin's email address? Is it part of a business domain (which your IT team could try to reactivate), or a private email provider?

You've mentioned contacting the team, have you got a ticket ID in order to locate it on our system?

Thanks for the log. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

Hi @"knic024", thanks for the information. It's possible that some other reason is preventing the ability to upgrade to the newer version of the Dropbox desktop application. Regarding your original query, if files are online-only, then it could be a recent change with Adobe which requires files to local first in order to…

Hi @"Ian_A6", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? You should be able to access the support page from your browser? What error do you get when logged in? This will…

Hi @"Jon216", thanks for messaging the Community! Are you the team admin on a Dropbox Business team? You can view all users on the admin console on this page, and it'll show which users are active, suspended or removed from the team. Note that active and suspended users take up a license on the team. If you have any…

It sounds like they aren't looking at the shared folder, and are instead looking at a copy of the folder, or something to that effect. You could ask them to see if they accidentally deleted the shared folder from their account, and to see if they can add it back to their account from this page.