Jay Dropbox Community Moderator

Hi @"Nc22538", I've sent you an email, please could you reply to it as soon as possible. @"Longwayround", would it be possible to send you an email in order to investigate this in more detail?

Hi @"myfirsttech_sg", I've sent you an email, please could you reply to it as soon as possible!

If the files aren't on the events page or deleted files page, and there's no other information on the files being moved, then it means they were permanently deleted. This would mean that even the support team wouldn't be able to recover them, unfortunately. I'm sorry I can't be more helpful on this matter.

Hi @"tadamori", we appreciate the feedback on this matter. If the arrows disappear, it's still possible to navigate to the next page by using the physical cursor keys on your keyboard to go left or right. Regarding the comments, are all comments from a file disappearing in one go, or is it a single comment or two from a…

Hi @"DIGI-ONE", if need be, you can try to contact the team to see if you can access the account, and delete it manually if need be. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to…

Hi @"Samier", thanks for messaging the Community. Currently, only Dropbox Business teams have the option to pay via a bank transfer using a manual invoice. For personal accounts, you'll need to use one of the payment methods visible on the payments screen. If you have any further queries, feel free to message back.

Hi @"Josephus F.", if the Dropbox icon isn't appearing on the menu bar, could you ensure that the app is running from your Applications folder? If it is running but you're not seeing the icon, try quitting other menu bar apps to see if the Dropbox icon appears, as Mac OS could be hiding it due to too many icons and not…

Hi @"czcante", what happens if you remove that file from your Dropbox folder or account, does it help the rest of the files sync across?

Are you able to export a file directly from the Dropbox app to an email by using these steps when you 'Send copy of file' to the email app?

Hi @"ImagePoint", I've removed the image due to personal information that was visible. From the screenshot, it seems that the Dropbox folder is in the Locations menu on the bottom left. Could you try accessing it directly, instead of the shortcut you created, to see if the context menus appear when you right click files or…

Hi @"JSO", if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The files were permanently deleted Is it possible that any…

Hi @"frankjp", it depends on how the images are being uploaded to the Dropbox account. If the automatic camera upload feature is being used, then the files would have the correct date and time from the file. If files are being uploaded manually, then it would have the current date and time. If you're using another app or…

This wouldn't be related to Dropbox, since there isn't any redirection available on the site, so I wouldn't be able to assist on this matter. I'll leave this post open for other users to comment their suggestions.

Hi @"AirSearch2023", since you have a different username, this means that you have two separate Dropbox accounts under different email addresses. As you're using a file request link, there isn't a method to have users be automatically redirected back to your site. 

Hi @"crchapin", thanks for bringing this to our attention. Are you using a public email provider, or a private or business domain for your email address? This will help me to assist further!

Hi @"kishan udeshana", thanks for messaging the Community! Currently, there isn't a method to automatically back up calls to Dropbox, you'll need to back them up manually. However, there may be some third party apps or services that can link with Dropbox to do this for you. If you have any further queries, feel free to…

You can try using a shared folder between both accounts to transfer files over. We wouldn't be able to provide advice on using different cloud providers, so I'll leave this thread open for other users to comment.

If you intend to create folders automatically on your Dropbox account via the site, then you'd need to use the Dropbox API in an app of your own to make these changes. If you're referring to a local script on your computer, which then create a folder in the Dropbox folder (which will then sync to the site), then you need…

Hi @"DebraV", thanks for messaging the Community! Are you interested in using the Dropbox API in order to create folders on your account? This will help me to assist further!

Hi @"CathRA", the Dropbox desktop application itself can only be installed on the system drive. The Dropbox folder can exist on another drive entirely, however. In order to enable the Dropbox Backup feature, the system folders, Desktop, Documents and Downloads need to be in their default locations in order for the backup…

Hi @"floyd10", currently we have no updates on this matter, as the feature request is still gathering support for more votes. Once there is an update, it will appear on that idea post.

Hi @"melanie7", thanks for bringing this to our attention. Could you first confirm what happens when you upload a file directly to the Dropbox site? Does the file appear on your desktop or in the mobile app? What is the current status of the desktop app (on the bottom left) when you click on the icon in the system…

Hi @Alsubaie, thanks for messaging the Community! Are you referring to uploading files directly from Dropbox to other websites or applications? If so, which apps are you referring to? This will help me to assist further!

The different plans appear on this page, with the differences between them. Broadly speaking, Dropbox Business teams allow the team admin to own all data on all the user accounts, with the option to delete users at any moment. Personal accounts mean the data is owned by that user, and no other person. If someone has a…

How are they accessing it on their end? Do you see the changes visible on the Dropbox site when accessing that folder and file?

That's correct, you can move folders you own from the personal folder into team folders. This is usually done by the users, however, the team admin would need to access those other user accounts, if they have the option to do so.

Hi @"wing1307", just for clarification, a shared link with edit access means it will be added to your account as a shared folder. Is this what you're seeing on your end? Does the other user see the file in a shared folder?

If it is a normal shared folder, either created by you or by another person, then it would appear in your personal folder. Team folders (which are also shared folders in a manner of speaking, but for the team) would appear outside the personal folder in the main team space. Sorry for any confusion.

Hi @"Rebecca16", the current folders would be moved into a personal folder in the individual team accounts. Shared folders would appear in a separate section. You can grant edit access to the top level folder, however, this would also mean that users can delete entire folders from the team. Users will be able to upload…

On your site, are you using the Dropbox API, or a link to a file request?