Jay Dropbox Community Moderator

You can find any backups on your account from this page, and then delete them from there as well in order to free up space.

Hi @"omerzafeer", thanks for bringing this to our attention. It sounds like you were a member of a Dropbox Business team, meaning that the team admin technically owned your account, and they deleted your account. Unfortunately, since you were able to create a new Dropbox account under the same email, this means it's been…

No, there wouldn't be a method of doing so via Dropbox, aside from checking the modification dates of files in that folder. There may be some third party tools or services that could help to compare the files in both locations.

Sorry, just to check, you're not able to click on the link I created? The site itself will show where the storage is being used, without needing to click anything.

Hi @"cwbowers", do you have the ticket IDs from when you contacted the support team in order to locate them in our system?

Hi @"MrMargaretScratcher", it sounds like there might be some conflict or permission issues with the other Dropbox folder. In order to prevent any further issues, I'd recommend marking the Dropbox folder as available offline, in order for them to download normally from the site directly.

HI @"mtozsu", do you have any browser extensions, proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Kim53", thanks for posting today! You can check where the quota is being used on this page on your account. If you have any further queries, feel free to message back.

Hi @"Deleteaccount", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Okay, so the folder name is different. This means that the folder was created on that date, and contained the information on the account from that date. Since it isn't syncing any longer, you can delete that folder once you're certain all necessary files have been removed from it, if any are missing in the current Dropbox…

As BCC isn't currently available for this feature as well, you could suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"Sanar Sadaqa", could you click the blue link in the second image and then copy/paste the next in your next reply to see why the app isn't loading?

Hi @"mb_user", in general, the feature wouldn't work when automatically forwarding emails from another domain, and the mails need to be sent directly to that address, as you've discovered. 

Currently, there isn't a method to merge these two folders, since there shouldn't be a folder with the same name, as an OS itself couldn't allow this. I'd recommend checking with Apple directly in order to determine the name of this folder, since the Get Info prompt isn't working.

Hi @"mtozsu", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing on the site from that page? This will help me to assist further!

Hi @"asdfasdfasdf1", thanks for messaging the Community. We appreciate the feedback on this matter regarding the upgrade page. We take all comments into consideration when improving the Dropbox site and services. You can view the plans and pricing from this page. Regarding the difference in price between Plus and…

Hi @"DCM-MvTN", thanks for bringing this to our attention. Could you clarify where exactly you're seeing this option to edit? A screenshot showing this, and you current link settings, would be great. This will help me to assist further!

Hi @tlloyd88, we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

It shouldn't be possible to have two folders in the same location with the exact same name, regardless of Dropbox or not. Could you right click and choose Get info for both these folders and attach screenshots showing these windows?

If the file is working normally on the app and in a browser, then it sounds like there's an issue during the download process. Are you connected to a stable WiFi connection? Have you tried using cellular data to download the file? Could you try marking the file as available offline first, and then exporting it to your…

Hi @"Blackbamboo", thanks for bringing this to our attention. Could you clarify what you mean by both folders being in the CloudStorage location? A screenshot of this would help greatly. Did you sign into the same Dropbox account, or a different one? Any other info would be helpful!

Hi @"Blackbamboo", thanks for messaging the Community. The Spotlight search should be working now on Mac OS when using the File provider upgrade. Just for clarification, what version of Mac OS are you running? If need be, you might have to add the entire Mac drive and reindex it to see if this helps. Keep me updated with…

Sorry, could you clarify what you mean by that? Could you attach a screenshot of the Dropbox folder as it appears in Finder?

Could you check if the Dropbox Backup feature contains the Desktop folder, and any others, from this page?

That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.

Hi @"Michel G.7", do you have any syncing icons on any files or folders in the Dropbox folder in Finder when you view it directly?

Hi @"afm24", it wouldn't be possible to ask the app to locate that folder, since it's considered to not be a Dropbox folder now. In general, we don't recommend using migration programs for the Dropbox folder, as it can result in permission issues, and other unexpected issues, such as the one you're experiencing now. The…

Hi @"Hilary_E", thanks for bringing this to our attention. Just for clarification are you clicking once on the Dropbox icon in the system tray which is near the clock? You can find the icon here. This will help me to assist further!

It's possible that the app can't connect to the Dropbox server for some reason to finalize the connection. Have you tried contacting the developer of the app for further assistance on this matter?

Hi @"Jim0060", thanks for bringing this to our attention. Just to clarify, is this a shared file, or a shared folder that you were invited to? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even…