Jay Dropbox Community Moderator

No worries, glad to have helped out!

Hi @"CrankyD", thanks for bringing this to our attention. Are the files all needed to made available local on their machines, so they can't mark any as online-only? Could you clarify in a little more detail as to why every single file is necessary for the users to be able to access at any moment? This info will help me to…

Hi @"apassy_rbn", thanks for bringing this to our attention. What two-step verification method are you currently using? Is this a Dropbox Business team specific method of verification? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following…

Hi @"Rodger C.", thanks for bringing this to our attention. In order to understand exactly what is happening, could you describe the exact steps you're taking to share or upload these files? This will help me to assist further!

Thanks for the update, it seems that it might have taken a little longer to free up the space on the machine for some reason. Regarding the Word document, are you certain it was in the Dropbox folder itself? Do you see the file on the Dropbox site, and on the events page?

Actually, it's the opposite, if you make files available locally, then you get the green checkmark, otherwise you'd get the cloud with a down arrow icon. I'm glad to hear you're able to see the Dropbox icon in the menu bar now!

It sounds like you're on the new version of the Dropbox desktop application for Mac OS. You can find out more about the changes involved with the upgrade here. The new sync icons can be found here. However, the icon should still appear on the menu bar. Do you have a lot of icons on there? There have been reports that Mac…

Hi @"hgoldberg", thanks for bringing this to our attention. What is the current status of the Dropbox desktop application when you hover over the icon in the system tray near the clock? When you add a file onto the Dropbox site directly, does that file appear on any of the devices? This will help me to assist further!

Hi @"Frank P E.", could you clarify what error you're getting when you access the support page?

Since it looks like Dropbox is freeing up space as you mentioned, this issue might related to some other app or service on your machine. If you quit the Dropbox desktop application entirely, does the free space continue to decrease?

Hi everyone, the ability to tag files is now available on the Dropbox site. This article provides the steps on how to add, remove and search for tags on your account. Hope this helps!

Since you've enabled the online-only option on the site, could you now try marking folders as local, and then as online-only to see if this helps? A screenshot showing the folders as they appear in Finder (while hiding any personal names and info) would also help to determine if they're online-only.

Okay, could you try temporarily pausing the sync feature and then open a file to see if this happens again? Are you certain that you don't have any other apps or services that could be monitoring the Dropbox desktop application or the Dropbox folder preventing it from working normally?

Hi @"Bob-SF", I've checked the ticket on our system, and I can't see any response from you yet. Could you try replying to the email sent by the support agent again?

Hi @"mattaaronhayes", thanks for messaging the Community! Anything that is in the Dropbox folder is synced to the site. If you only want one folder to sync to Dropbox, then you'll need to move that folder into the Dropbox folder, and move all other folders out of the Dropbox folder. If you have any further queries, feel…

Okay, this means that it is fully working properly. Can you explain what happens when you try to open a file in the Dropbox folder? What happens if you quit the Dropbox desktop application completely and then try to open a file? What about when you copy a file from the Dropbox folder to another location and then open it?

Hi @"tedi", the deleted files can be found here, and the events page here. Bear in mind that if you're on a Basic or Plus plan, any files deleted outside of 30 days ago wouldn't be visible, nor recoverable, at this point, even by our support team.

Could you try using this feature to ignore those two files, so that the Dropbox desktop application doesn't try to sync them?

The size and size on disk are the same, which means that nothing has become online-only yet (the size on disk should be smaller). Could you check to see if online-only files on Mac is enabled on this page?

Hi @"ntceric", we have had a temporary issue with Dropbox Paper, that has since been resolved. Please could you confirm if you're able to access the page now?

What happens if they click the lower option, beneath the button? Are they able to open the folder in the browser?

What is the current status of the Dropbox desktop application when you click on the icon?

If you get the properties or info of the file, the date captured should be on the EXIF data for the image. Bear in mind that not all cameras will populate this field depending on their settings, and likewise for video recordings. There isn't an option for the 'date created', only 'date uploaded' (to Dropbox), which will be…

Are you certain that the Dropbox desktop application is causing this? If you right click the Dropbox folder and choose 'Get info', how large is the folder? A screenshot of this, while hiding the username itself, would be great!

Hi @"oduibhir", thanks for bringing this to our attention. Could you try clearing the cache folder to see if this helps? Keep me updated with any progress!

HI @"mitchellmedia", the red icon is a notification, which can be seen in the bell icon. If you click there, are you able to mark the notifications as read, which will remove the red icon?

Hi @"ibox1", does the image you uploaded actually have the 'Date captured' field populated prior to uploading?

Hi @"JH100", thanks for bringing this to our attention. It sounds like the Dropbox desktop application isn't running. Could you try opening the app from the Applications folder to see if the icon appears again? This will help me to assist further!

Hi @"astronomik77", if you're on a Basic plan, did you check this page to ensure that you only have 2 devices or fewer currently connected to your account?

Hi @"FRESKO", could you attach screenshots showing where you're seeing the 'archive/export/PDF' options?