Jay Dropbox Community Moderator

Hi @"Jim0060", thanks for bringing this to our attention. Just to clarify, is this a shared file, or a shared folder that you were invited to? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even…

Hi @"Genie123", thanks for posting today. Could you clarify exactly what you're referring by not being able to save to your desktop? Which programs are you using when saving? Are you referring to the desktop folder itself? Any other info or screenshots would be helpful!

Hi @"Gord1", if you're on a paid plan, you can install the normal Dropbox desktop application, and mark files as online-only so that they don't take up any space on your computer.

Hi @"Andrea G", thanks for bringing this to our attention. Does the file preview normally on the Dropbox site when viewing it on a desktop machine? What is the file size of the file in question on the site? This will help me to assist further!

Hi @"PhilippeColombe", there are three options here. If the user was deleted within the last 7 days, you can manually recover their account using these steps. After that, you can manually invite them to the appropriate groups. Secondly, you can wait for the full 7 days since their deletion and invite them via the csv file.…

Could you attach a screenshot showing this file size information from the Dropbox site?

Thanks, I've removed two images for your own privacy. Could you try disconnecting from WiFi and using cellular data to see if this helps with connecting the app to Dropbox?

Hi @"simon_mck", thanks for bringing this to our attention. Do you have any other cloud service apps running at the same time? Is the Dropbox desktop application running and syncing? What message do you see on the bottom left when you view the app from the system tray? This will help me to assist further!

Hi @"nancystattrans", since you experienced this issue when you installed Carbonite, there could be an incompatibility between the two services. Is Carbonite attempting to backup the Dropbox folder? Have you tried uninstalling Carbonite entirely to see if this helps with running the Dropbox desktop application?

Hi @"bewe", have you tried checking the main Dropbox page and calculating the size of the folders on your account, in case there are some large files there?

Hi @"Jimi14", could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? Make sure to enter an email to which you can receive and send emails from.

Hi @"Judge Joyce", thanks for posting today! Currently, it isn't possible to merge two Dropbox accounts. You could use shared folders to move files from one account to another. If you have any further queries, feel free to message back.

Hi @"Ric02", thanks for messaging the Community. You could try that method, however, it could lead to issues with syncing or conflicts. There isn't another way to get files onto your machine reliably, without allowing the files to sync down normally. If you have any further queries, feel free to message back.

No worries, glad to have provided some information for you at least!

Hi @"Carmcc01", thanks for bringing this to our attention. Do you see the missing files in the events page or deleted files page? Upgrading to a plan wouldn't help to recover any files if they're not visible on those pages, or if you're outside the recovery period for your plan. Any info will help me to assist further!

We appreciate the feedback, it seems like the site was rounding it to 1 GB since it wasn't at least 1.5 GB. We take all comments into consideration when improving the Dropbox site and services.

Hi @"guschavarria", did you try all the steps in the thread to see if they could help?

Could you try installing it to see if you can add the folder? Otherwise, could you try a different browser entirely to see if this helps?

Hi @"Genie123", thanks for bringing this to our attention. On Mac devices, if an app is installed, it generally should be in the Applications folder. If it isn't there, but the app is still running, then it could somehow be located elsewhere for some reason. Have you tried these steps to remove the app completely from your…

All features on this plan will be identical to the normal Basic plan, including the device limit. The only difference is the quota increase.

Hi @"linguos", could you clarify exactly how you're moving files into your Dropbox folder. Copies of files will only be created if you're moving it from another drive entirely, into the Dropbox folder, depending on how your OS makes the move. Marking the file in the Dropbox folder as online-only will make only one copy of…

Hi @"TonyR1947", could you confirm what version of the Dropbox mobile app you're running, and what OS is on your device?

Hi @"robertpri", were they able to receive the file you sent successfully? Which method did you use to the send the file to them?

Hi @"uvigtig", thanks for posting today! You will keep your existing referrals, on top of the quota you get on the Basic Extra plan. If you have any further queries, feel free to message back.

Hi @"AlainStrasbourg", thanks for bringing this to our attention. Could you clarify exactly what you're referring to and what you're currently experiencing? Any other info or screenshots would be helpful!

Could you try doing a forced refresh of the cache in your browser, just to ensure that the devices that were removed no longer appear there? The steps to do this on Chrome are Shift+Command+R.

Okay, so the files are stored in the normal folder it seems. You can right click any file or folder with a green icon and make it online-only to free up space on your computer. 

The folder locations you're referring to are just for the Dropbox app itself. It shouldn't be possible to have the Dropbox folder (where all your files are kept) in the same area. Could you confirm this by clicking the Dropbox icon in the menu bar, then the top right icon (it could be an image or your initials) and then…

Hi @"Kvothe_The_Bloodless", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"error-help", if you're still experiencing this issue, have you already been in contact with the support team regarding this matter?