Jay Dropbox Community Moderator

Hi @"annaneedshelp", could you attach a screenshot showing where you're seeing this error message?

Could you check the bandwidth settings in the app to see if they are being restricted in any way?

Hi @"dianders", could you clarify what notifications you're referring to? There aren't emails sent out if files are added to a Dropbox account, unless you're referring to invites to shared folders or some other type of notification. A screenshot of an email they received would be helpful, while hiding any personal…

Hi @"sconvey", please could you follow these steps to contact the support team regarding this matter. Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

If you're seeing the Dropbox folder in CloudStorage, then it's possible that somehow, part of the app is still installed on your machine, which is preventing the deletion of the folder. 

Hi @"markuk20", in the thread, there is the method to find the menu by holding the Option/Alt key, then you can click fix hardlinks and then fix permissions.

Could you attach a screenshot, while hiding any names or emails, showing that they're seeing on their end when they open the shared link?

Hi @"Rocio_pg", thanks for bringing this to our attention. Do the files in the Dropbox folder have any sync icons on them? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"cosmosnicolaou", thanks for bringing this to our attention. Just to clarify, is the Dropbox desktop application fully uninstalled from your machine? Have you followed these steps in the advanced reinstallation (without the reinstall portion) to remove it from your computer?

Thanks for the info. If the Dropbox folder is on the external drive, then you need to ensure that you fully quit the Dropbox desktop application from your machine prior to removing the drive to prevent any deletions. Likewise, when you next want to run the app, make sure the drive is connected and mounted under the same…

Okay, so you're referring to opening files from the Dropbox website, which would then open the local app on your machine. This article should help you to resolve this behavior, if you're not seeing those options now.

Have you followed all these steps on how to delete files from your Dropbox account or folder?

If there isn't any version history for the file, then it means that it didn't sync the changes somehow. Without the history, it wouldn't be possible to recover the data, even from our end.

Okay, so this sounds like a shared link to a file or folder. If you're getting an error, then it could mean that the link was incorrect, or the location it's referring to is no longer there. I'd recommend contacting the person who sent you the link to check it on their end and resend you the correct link.

Thanks, given that the icon is still visible, this means that the app isn't uninstalled from your machine, so you won't be able to delete this folder, since it is in the system itself. Please could you ensure that you've fully uninstalled the app from Windows using these steps.

Hi @"carlosr27", thanks for messaging the Community! Just to clarify, do you mean that your Dropbox folder is on the external drive, or you used the Dropbox Backup feature to backup the external drive on the site? This will help me to assist further!

Hi @"drb01", are you certain that all security software has been temporarily terminated, and any open applications as well, to ensure the file syncs? could you check the bandwidth settings in the app as well to see if there are any restrictions on them?

Hi @"Harlandiy", thanks for bringing this to our attention. What happens when you try to delete the PDF file from your Dropbox folder on your machine, or from the site directly? Any other info or screenshots would be helpful!

Hi @"JpFortran", as we currently support Ubuntu and Fedora installations of Linux, the amount of support we can provide is limited for Mint. Most likely there is something occurring with the app during the startup. Could you try delaying the startup, or preventing it entirely, and then starting it up later to see if this…

Hi @"Rudy_Waltz", have you checked the bandwidth limit in the Dropbox desktop application to see if there are any restrictions on it?

Hi @"fannafreyr", you can't share the entire personal folder with your name, but I just want to clarify something. Are you able to see both your personal and your work Dropbox folders on your machine under separate sections? A screenshot of this for me to confirm would be great.

Could you attach a screenshot showing the Dropbox folder in Explorer, while hiding any names or other personal details, just to be certain we're on the same page?

Hi @"hryigal", thanks for posting today! Currently, it isn't possible to edit shared links to customize the URL. The only option available would be to mark the file to download directly, or to render on the site using these steps. If you have any further queries, feel free to message back.

Hi @"KamahI", thanks for bringing this to our attention. Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. If the events page isn't showing the changes made by device 1, nor the version history of that file from that…

How exactly did they share a folder with you? Was it an email directly from Dropbox, or was it a normal email from them with a shared link to a folder?

To permanently delete the files, you need to do it manually from the site. If you didn't do this, could you check the events page to see if you're able to locate then missing files, if they were moved elsewhere.

Hi @"Niall D.", if the Dropbox desktop application is installed and running, deleting files from the Dropbox folder in Explorer will also delete those files from the site, and from the Dropbox folder on any connected devices. 

Hi @"Jeff346", thanks for bringing this to our attention. If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were…

Hi @"Peter Seferian", thanks for bringing this to our attention. Could you check this page to see if the folder is visible there? This will help me to assist further!

Thanks for the clarificaiton about the location of the folder, this would be fine to have it stored in a subfolder like that. I can see that you still have the Carbonite syncing icons visible, since there is no yellow sync icon for Dropbox. Could you try quitting that application as well to see the Dropbox icons?