Jay Dropbox Community Moderator

Hi @"cancant", just to check, does this behavior occur for folders or files that are smaller in size?

Hi @"orgo5555", as @"Rich" stated, it's possible you created a shared folder, which can be added to a user's Dropbox account when you invite their email. A shared link to a folder, however, allows you to set those permissions.

The ellipsis should be on the right then when you hover over the folder, like so:

Hi @"RickOShay", the shared link seems to work normally and downloads fine. Is it only certain users who are getting this error, or every user who tries?

You'll need to go to the parent folder above this folder, and then click the ellipsis that appears on the right. 

Hi @"trashcaneron", is it possible that you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"fuserr", thanks for bringing this to our attention. This could mean that an app on your machine might have tried to access those files, not necessarily open them, so it could've been a security program or antivirus. Is it possible that you might any apps or services that might monitor the Dropbox folder on your…

Hi @"HAS1", I've merged you to this thread to keep similar queries together. Could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? Please make sure to pick an email to which you can receive and send emails from.

Hi @"Koorbloh", do you mean that the email was deleted from your inbox entirely somehow? Are you not able to locate it in your trash folder in order to reply to my colleague?

Hi @"jonsymbolgoodman", thanks for bringing this to our attention. The sharing tab might show an approximate amount of data for sizes over 1 GB. You can calculate the exact size of the folders by following these steps. I'd recommend checking the first folder which shows 1 GB in total on that page. Keep me updated with any…

Thanks for the screenshot, it's possible that this could happen if you moved to the File Provider version a year ago, and used the context menus to change the syncing status, and then upgraded to Mac OS 13. Could you try marking the entire Dropbox folder itself, by right clicking it directly, and choosing either Available…

Thanks for the info. Could you check to see how many devices you have currently connected on your account from this page? If you could also see this info for your personal account as well, that would help.

Thanks for the info, could you attach a screenshot showing the exact window you're getting when attempting to login to the Business account in the Dropbox desktop application, while hiding any personal emails or names?

Hi @"lauren626", could you try these steps to see if you're able to set up the backup manually? If not, could you attach a screenshot showing what you're seeing on that backup prompt?

Thanks for the info. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

It shouldn't be possible for files to have both icons on them, unless these are package files which could contain their own hidden subfolders within the file. Could you attach a screenshot showing what you're seeing, while hiding any personal names and info. However, showing the file extensions would be helpful. 

HI @"ricodude", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running?

Thanks for the info. If you're getting the two icons appearing on the folder, this would mean that one of the files in the folder is online-only. This article gives more information on this matter. Could you check inside the folder to see if there is an online-only file, by the icons shown?

Hi @"MDS21", currently we don't have any updates on this matter. Have you received the email reply last week from the support agent, and replied to them if need be?

Hi @"error-help", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks for the info, if you view the link from an incognito/private browsing window, do you get the same prompt?

Thanks for the images, I've removed the second one due to private information on it. I was referring to the syncing tab in the desktop app, similar to where you got the notifications, the window that shows your files that were syncing.

Hi @"rossmcm", most likely the renaming of the folder wouldn't work since the folder wasn't specifically created by the app. Regarding the reply window, the resize icon does pull the reply window to make it longer when using Chrome on my device. What browser are you using?

Hi @"Koorbloh", could you attach some screenshots showing the sync tab in the Dropbox desktop application, just to confirm that there are no yellow messages there?

No worries, glad I was able to clear this up for you. You might still be able to access the Dropbox site on the tablet, depending on the browser itself and its compatibility with the Dropbox site.

Hi @"ashcat", thanks for bringing this to our attention. Just for clarification, if you mark a folder as online-only, then available offline, and let the files sync down, does it still have a cloud and green checkmark? This will help me to assist further!

Hi @"Itsteeshagreen", could you check your spam/junk folder in your inbox, and also try adding no-reply@dropbox.com to your contacts list for the next time?

It wouldn't be possible to do it by right clicking in Finder. To use selective sync, you have to do it via the Dropbox desktop application by opening the app preferences and going into the Sync tab.

No worries, glad to have helped out a little.

Thanks for the info. I'd recommend contacting the support team directly in order to look into why the option to unshare the folder isn't visible.