Jay Dropbox Community Moderator

Hi @"alokprasad19", just for clarification, are you sharing the account credentials with another user, or is it another user on the Dropbox Business team? Is this a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

Hi @"JustMe123", thanks for posting today. As Vault isn't supported on the new Mac OS Dropbox desktop application, what you mentioned would be the best method to transfer files from your Vault into another Dropbox folder, which would then sync down to your machine. If you have any further queries, feel free to message back.

Hi @"Bjorn S", are you already on a paid plan according to this page? If not, then you'll need to upgrade to a plan to enter your payment details.

Hi @"Rossi luo", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in…

Hi @"Stvno", could you try quitting the Dropbox desktop application from the menu bar, and then delete the cache folder to see if this helps? Could you then try to add a single text file on the site to see if it syncs?

Hi @"DavidW2", is the image on the Dropbox site zoomed in at all? How long is the PDF file physically? Is it separated into different pages like a normal document? Does this occur with any other similar PDF files?

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"M1207", thanks for bringing this to our attention. Could you try creating a shared folder first, and then add the test file into that folder to see if you get the same message? Keep me updated with any progress!

Thanks for the info, how long has it been since you uploaded the PDF files onto your account? Have you been in contact with the support team regarding this matter already?

Hi everyone, could you try these steps in another post to see if they help with the behavior you're experiencing?

Hi @"Sandeepkiranp", thanks for messaging the Community! This solution on an older post contains information which is still valid today, and should help to answer your question. If you have any further queries, feel free to message back.

I think that, as the program is now working, I'd leave the target as is to prevent any other issues from occurring. 

Okay, that is a valid URL for Dropbox, since DocSend is part of the services we offer. If the sender of the email is from docsend.com, then it is an official domain.

Thanks for the update, I'm glad to hear that the automations are working now. Enjoy the rest of your week!

Hi @"nicDUS", could you attach a screenshot showing the automation itself, and the folder on which the automation is applied to on the Dropbox site?

Thanks for the info. Could you try right clicking the taskbar icon and then Properties, and likewise with the Dropbox icon in the start menu, and let me know what the executable path is showing up as? A screenshot of this would help greatly.

Since it sounds like the app is connected to Dropbox successfully, and the files open normally, then it would be related to the continued connection between the two apps. This is why it would be best to check with the developer of that app. The only suggestion I have would be to disconnect the app from here, and reconnect…

Hi @"Balloonman", thanks for bringing this to our attention. Does this email have any Dropbox logos, or was it sent from one of our official Dropbox domains? If you hover over the blue link (don't clicking it please) does the URL have anything related to Dropbox? This will help me to assist further!

Hi @"BBPWM", are the documents you're trying to search keywords from written in English or another language?

Since it's affecting a specific user, it might be best to contact the support team directly as they should have more insight into the permissions that user might have on your team.

Hi @"Robbie1", thanks for bringing this to our attention. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation? This will help me to assist further!

Hi @"effinsyv", the file provider update wouldn't make any difference to the backup feature. Symbolic links were disabled a while ago, so it wouldn't be possible to have it sync your desktop, or any other folder outside of the Dropbox folder.

Hi @"mkpatil", that's correct, you should be able to do so when files are files are moved out of the Capture folder as per this post.

A video being in MP4 doesn't mean that it can automatically be opened in a browser. You'll need to ensure that the codec is something that can be played in browsers, meaning you'll need to re-encode the video.

Hi @"Ferhenry07", could you try opening the Dropbox folder directly in Explorer and see what happens when you right click a file or folder in there? Do you get the Dropbox options appearing?

After briefly testing the two links, the first was a video, and the second was in fact a 3 second audio file with no video. Are you certain that the second link was supposed to have a video on it?

Thanks for the update, you can contact the support team directly from this page when logged into your account online. 

Thanks, could you try checking if your Windows preferred language is set to English, to see if this helps?

Did you purchase a new laptop or Chromebook at some point and use the built in Dropbox offer? You should have 12 months from the date of purchase approximately for the offer to expire on your account.

Thanks for the update, just to check, could you see if you've tried these steps to see if they help to bring back the icons?