Jay Dropbox Community Moderator

Hi @"Sanar Sadaqa", could you click the blue link in the second image and then copy/paste the next in your next reply to see why the app isn't loading?

Hi @"mb_user", in general, the feature wouldn't work when automatically forwarding emails from another domain, and the mails need to be sent directly to that address, as you've discovered. 

Currently, there isn't a method to merge these two folders, since there shouldn't be a folder with the same name, as an OS itself couldn't allow this. I'd recommend checking with Apple directly in order to determine the name of this folder, since the Get Info prompt isn't working.

Hi @"mtozsu", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing on the site from that page? This will help me to assist further!

Hi @"asdfasdfasdf1", thanks for messaging the Community. We appreciate the feedback on this matter regarding the upgrade page. We take all comments into consideration when improving the Dropbox site and services. You can view the plans and pricing from this page. Regarding the difference in price between Plus and…

Hi @"DCM-MvTN", thanks for bringing this to our attention. Could you clarify where exactly you're seeing this option to edit? A screenshot showing this, and you current link settings, would be great. This will help me to assist further!

Hi @tlloyd88, we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

It shouldn't be possible to have two folders in the same location with the exact same name, regardless of Dropbox or not. Could you right click and choose Get info for both these folders and attach screenshots showing these windows?

If the file is working normally on the app and in a browser, then it sounds like there's an issue during the download process. Are you connected to a stable WiFi connection? Have you tried using cellular data to download the file? Could you try marking the file as available offline first, and then exporting it to your…

Hi @"Blackbamboo", thanks for bringing this to our attention. Could you clarify what you mean by both folders being in the CloudStorage location? A screenshot of this would help greatly. Did you sign into the same Dropbox account, or a different one? Any other info would be helpful!

Hi @"Blackbamboo", thanks for messaging the Community. The Spotlight search should be working now on Mac OS when using the File provider upgrade. Just for clarification, what version of Mac OS are you running? If need be, you might have to add the entire Mac drive and reindex it to see if this helps. Keep me updated with…

Sorry, could you clarify what you mean by that? Could you attach a screenshot of the Dropbox folder as it appears in Finder?

Could you check if the Dropbox Backup feature contains the Desktop folder, and any others, from this page?

That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.

Hi @"Michel G.7", do you have any syncing icons on any files or folders in the Dropbox folder in Finder when you view it directly?

Hi @"afm24", it wouldn't be possible to ask the app to locate that folder, since it's considered to not be a Dropbox folder now. In general, we don't recommend using migration programs for the Dropbox folder, as it can result in permission issues, and other unexpected issues, such as the one you're experiencing now. The…

Hi @"Hilary_E", thanks for bringing this to our attention. Just for clarification are you clicking once on the Dropbox icon in the system tray which is near the clock? You can find the icon here. This will help me to assist further!

It's possible that the app can't connect to the Dropbox server for some reason to finalize the connection. Have you tried contacting the developer of the app for further assistance on this matter?

Hi @"Jim0060", thanks for bringing this to our attention. Just to clarify, is this a shared file, or a shared folder that you were invited to? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even…

Hi @"Genie123", thanks for posting today. Could you clarify exactly what you're referring by not being able to save to your desktop? Which programs are you using when saving? Are you referring to the desktop folder itself? Any other info or screenshots would be helpful!

Hi @"Gord1", if you're on a paid plan, you can install the normal Dropbox desktop application, and mark files as online-only so that they don't take up any space on your computer.

Hi @"Andrea G", thanks for bringing this to our attention. Does the file preview normally on the Dropbox site when viewing it on a desktop machine? What is the file size of the file in question on the site? This will help me to assist further!

Hi @"PhilippeColombe", there are three options here. If the user was deleted within the last 7 days, you can manually recover their account using these steps. After that, you can manually invite them to the appropriate groups. Secondly, you can wait for the full 7 days since their deletion and invite them via the csv file.…

Could you attach a screenshot showing this file size information from the Dropbox site?

Thanks, I've removed two images for your own privacy. Could you try disconnecting from WiFi and using cellular data to see if this helps with connecting the app to Dropbox?

Hi @"simon_mck", thanks for bringing this to our attention. Do you have any other cloud service apps running at the same time? Is the Dropbox desktop application running and syncing? What message do you see on the bottom left when you view the app from the system tray? This will help me to assist further!

Hi @"nancystattrans", since you experienced this issue when you installed Carbonite, there could be an incompatibility between the two services. Is Carbonite attempting to backup the Dropbox folder? Have you tried uninstalling Carbonite entirely to see if this helps with running the Dropbox desktop application?

Hi @"bewe", have you tried checking the main Dropbox page and calculating the size of the folders on your account, in case there are some large files there?

Hi @"Jimi14", could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? Make sure to enter an email to which you can receive and send emails from.

Hi @"Judge Joyce", thanks for posting today! Currently, it isn't possible to merge two Dropbox accounts. You could use shared folders to move files from one account to another. If you have any further queries, feel free to message back.