Jay Dropbox Community Moderator

Hi @"ciara", are these shortcuts of symlinks to a NAS? Are those two files physically located in the Dropbox folder?

Hi @"keithswd", just to clarify that I understand, if a file is online-only, you don't have a thumbnail of the file, but if it's local, then you do, is that correct?

HI @"CharlesZhou", in order to understand what you're seeing, please could you try to create a screenshot and then copy and paste it here, or attach the screenshot when viewing the community from a desktop browser?

Hi @"brunoyouknow", thanks for bringing this to our attention. Could you provide more information about what you're experiencing exactly? A screenshot would help us greatly. This will help me to assist further!

Hi @"TomF", thanks for messaging the Community! Have you enabled the Dropbox Backup feature, or any other features in the desktop app? This will help me to assist further!

Hi @"cruxt", thanks for bringing this to our attention. We appreciate your feedback on this matter. Have you already been in contact with the support team regarding this issue? This will help me to assist further!

Hi @"Sammy Heidt", the files wouldn't be permanently deleted yet, but you can still transfer those files to another member on the team by following these steps.

Have you tried contacting Google Play directly with the payment reference to see if they're able to locate it on their end?

Hi @"sclippy", there isn't any version history for folders, but for individual files instead. Are there files in those folders? If so, you can check the version history on one of those files. 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

Hi @"Keltrin", have you tried checking your Google subscriptions on this page to see if you can cancel your plan from there, if you were charged?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"wjwtproperties", depending on your plan, the only way to access the Dropbox Sign page directly would be to access the site using another email address which is not associated with any bundle or existing plan. After that, you'd need to have a paid Dropbox Sign plan in order to create templates.

Thanks for the info, this article might help further regarding the shared link behavior you're experiencing.

If your account is overquota, you can read this article for information on what happens to your data.

In order to switch from annual to monthly billing, you'll need to downgrade your account entirely, and when it returns to a Basic plan, you can re-upgrade under a monthly schedule.

Hi @"op2", thanks for bringing this to our attention. Have you tried quitting all the open apps when attempting to reinstall the Dropbox desktop application? This will help me to assist further!

Hi @"Matt85", are you all in the same building using the same network? Are you able to access those files when not on that network connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks for the info. I'd recommend getting in contact with the support team directly in order for them to investigate this in more detail on their end.

Hi @"jameswjesso", have you tried emailing the support team directly by opening a ticket instead of via chat? Do these steps not help in changing your subscription? Where exactly are the steps not applicable for your account?

Hi @"ric_lewallen", could you clarify what you mean by 'this is a backup of the new computer'? Did you manually back it up yourself? Did you enable anything in Dropbox, such as the new Backup beta, or did another app or service move the folders into the Dropbox folder?

As this is related to their setup, they would need to contact support for any account-specific issues. Aside from disconnecting and reconnecting the app, there isn't much further we can provide over the community.

Hi @"stephenroberts999", could you clarify what is the exact version of Windows 7 you're running on both devices? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

HI @"autobook", I've sent you an email, please could you reply to it as soon as you get a chance!

Thanks, so you were using the camera upload feature. This means that the images would be located in the Camera Uploads folder, which can be accessed via the mobile app, desktop folder, or the site itself. You can delete the folders from there in order to free up space on your account.

It does sound like the Linux machine was signed into the wrong Dropbox account. Logging into a Dropbox account on the browser on Windows won't affect your desktop connection, since they are completely separate.

Hi @"MoniqueYates", thanks for bringing this to our attention. Were these photos uploaded automatically via the camera upload feature, or did you manually upload the images? This will help me to assist further!

Thanks for the info. I'd recommend the user contact support team directly in order to investigate this matter in more detail.

Hi @"2bcruzn", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

Are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?