Jay Dropbox Community Moderator

HI @"kleep", what kind of notification are they receiving, is it on the site, via the desktop app, or in an email?

Hi @"Kerber0s42", thanks for bringing this to our attention. Does the system meet the minimum requirements for the Outlook integration according to this page? This will help me to assist further!

Thanks for the information. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"donheff", thanks for bringing this to our attention. Could you try uploading a file directly to the Dropbox site, and see if that file syncs to both machines? This will help me to assist further!

Hi @"hubbabubbawv", thanks for bringing this to our attention. Are the Paper documents visible on the Dropbox Paper site, or in your Dropbox account itself? This will help me to assist further!

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

I've merged you to this thread, so I'd recommend reading over the various posts to see if anything can help regarding your issue with Logic X.

Hi @"richsilv", thanks for messaging the Community! When you move files and folders into the Dropbox folder, if the Dropbox desktop application is running and syncing normally, the files will appear on the site. This will allow you to share them to other people if need be. Any changes made to files in the Dropbox folder,…

Thanks for that. The best option then would be to create a shared folder with no files in it, and then I can tell you the simplest method to get the files onto your large account. Firstly, what error are you getting when creating a shared folder? Are you able to convert an existing folder into a shared folder instead?

Are those files located in a folder with any incompatible characters in the name? What version of Logic X are you running on your machine? Do other files in the folder sync? What sync icon do you see on those files in Finder? A screenshot of this would help greatly.

THe setting in the Dropbox desktop application is for new files and folders, however, the best method is to mark the folder directly. Have you specifically marked that folder to be available offline by right clicking it and choosing that option?

Hi @"Jeminar", @"jeminar1", are either of these accounts syncing to your computer via the Dropbox desktop application?

Thanks for the info. Could you try reinstalling the app, without uninstalling it first, by visiting this link. Afterwards, reboot the device in its entirety and let me know how it goes.

Hi @"tbhhde", thanks for bringing this to our attention. Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, when you click the icon in the menu bar, what message appears on the bottom left? This will help me to…

Hi @"CammryL", since you're on a Windows machine, any folders with invalid characters, namely the : symbol along with other, cannot be read by Windows. This means that those files and folders won't sync to your computer, as Windows cannot read them. You'll need to either rename the folder, or ask them to rename the folder…

Hi @"Rellek7", you can delete the Dropbox folder in the Users folder, provided that you're certain there aren't any files in there that you need to keep.

Hi @"CPRIV", if the icons are showing a grey X, then this is a conflict between Dropbox and Windows using similar icons. Do you currently have OneDrive running on your machine? Are you able to temporarily quit OneDrive to see the sync status of the Dropbox files in Explorer?

The Backup beta is currently only available to personal accounts, and not for Dropbox Business teams, which is why you might not be seeing this option. 

Hi @"brendonf", as this is related to sensitive billing info, we do recommend getting in contact with our support team directly to look into this matter in more detail, this way the system can locate your account directly. While using incognito and not being signed into your account, you can access this specific link,…

Hi @"ar1zona1", thanks for posting today. The Dropbox Backup feature doesn't allow you to backup any folder on your computer. Only the folders listed on that page are allowed to be backed up and synced by the Dropbox service. If you have any further queries, feel free to message back.

Hi @"artiste", thanks for messaging the Community! Currently, what you're asking for isn't possible at this time. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Currently, the minimum for Dropbox Business teams would be for 3 licenses, and is against the terms of service to share account credentials. Dropbox Essentials might contain what you're requesting. Could you clarify what you mean by the the radio button?

Hi @"msolone", thanks for messaging the Community. Are you requesting this for a personal account, or a team with multiple licenses that would require access to these features? This will help me to assist further!

Hi @"guidomastorna", as you've mentioned that you upgraded to a paid plan, have you tried contacting the support team directly on this matter?

Hi @"unityofnoise", thanks for bringing this to our attention. Are you experiencing this in the Dropbox desktop application, the mobile app, or via a third party app or service? What is the exact error that you're getting in more detail? Any other info or screenshots would be helpful!

Hi @"rfilkin", my colleague would be referring to the Dropbox icon near the clock. You can click that icon to see the full message on the bottom left, which would help us further. 

Hi @"RJL", as it seems that you have over 300,000 files on your account, this can affect the performance of the Dropbox desktop application, which could explain what you're experiencing at this stage. I'd recommend contacting the support team directly for any further assistance they may be able to offer for this situation.

If the file has that green icon on it, and you then quit the Dropbox desktop application entirely, are you able to import it into that app?

HI @"pavelas", could you confirm that you have marked those files and folders as available offline when right clicking them, prior to opening the files?

Hi @"jblfv31", thanks for messaging the Community. I've merged your post to this thread to keep similar requests and queries together. Currently, there isn't a feature available that would satisfy your requirements, however, your feedback and comments have been noted in our system.