Jay Dropbox Community Moderator

Hi @"Ric02", thanks for messaging the Community. You could try that method, however, it could lead to issues with syncing or conflicts. There isn't another way to get files onto your machine reliably, without allowing the files to sync down normally. If you have any further queries, feel free to message back.

No worries, glad to have provided some information for you at least!

Hi @"Carmcc01", thanks for bringing this to our attention. Do you see the missing files in the events page or deleted files page? Upgrading to a plan wouldn't help to recover any files if they're not visible on those pages, or if you're outside the recovery period for your plan. Any info will help me to assist further!

We appreciate the feedback, it seems like the site was rounding it to 1 GB since it wasn't at least 1.5 GB. We take all comments into consideration when improving the Dropbox site and services.

Hi @"guschavarria", did you try all the steps in the thread to see if they could help?

Could you try installing it to see if you can add the folder? Otherwise, could you try a different browser entirely to see if this helps?

Hi @"Genie123", thanks for bringing this to our attention. On Mac devices, if an app is installed, it generally should be in the Applications folder. If it isn't there, but the app is still running, then it could somehow be located elsewhere for some reason. Have you tried these steps to remove the app completely from your…

All features on this plan will be identical to the normal Basic plan, including the device limit. The only difference is the quota increase.

Hi @"linguos", could you clarify exactly how you're moving files into your Dropbox folder. Copies of files will only be created if you're moving it from another drive entirely, into the Dropbox folder, depending on how your OS makes the move. Marking the file in the Dropbox folder as online-only will make only one copy of…

Hi @"TonyR1947", could you confirm what version of the Dropbox mobile app you're running, and what OS is on your device?

Hi @"robertpri", were they able to receive the file you sent successfully? Which method did you use to the send the file to them?

Hi @"uvigtig", thanks for posting today! You will keep your existing referrals, on top of the quota you get on the Basic Extra plan. If you have any further queries, feel free to message back.

Hi @"AlainStrasbourg", thanks for bringing this to our attention. Could you clarify exactly what you're referring to and what you're currently experiencing? Any other info or screenshots would be helpful!

Could you try doing a forced refresh of the cache in your browser, just to ensure that the devices that were removed no longer appear there? The steps to do this on Chrome are Shift+Command+R.

Okay, so the files are stored in the normal folder it seems. You can right click any file or folder with a green icon and make it online-only to free up space on your computer. 

The folder locations you're referring to are just for the Dropbox app itself. It shouldn't be possible to have the Dropbox folder (where all your files are kept) in the same area. Could you confirm this by clicking the Dropbox icon in the menu bar, then the top right icon (it could be an image or your initials) and then…

Hi @"Kvothe_The_Bloodless", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"error-help", if you're still experiencing this issue, have you already been in contact with the support team regarding this matter?

Hi @"nilesh1231", currently it isn't possible to edit text files on the Dropbox site. This would only be possible on the Dropbox mobile app. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Could you attach a screenshot showing your devices page, and the error you're getting when removing them?

Hi @"VIP1", thanks for posting today! Could you try switching browsers and then removing the devices to see if this helps? Keep me posted!

Hi @"James C.81", thanks for bringing this to our attention. Have you tried right clicking the Dropbox folder and choose Make available offline to have all the files download? This will help me to assist further!

Hi @"lauren626", I've sent you an email, please could you reply to it when you get a chance.

That's correct, uploading to the Dropbox site directly onto the same file is guaranteed to keep the link active. Letting the file save in Explorer/Finder and then syncing 'might' keep the link, depending on how the save is created, so it isn't guaranteed to keep the link.

Hi @"Alain_Brassard", I've sent you an email, please could you reply to it when you get a chance.

We appreciate the feedback on this matter. Regarding refunds, please could you follow the steps in this article depending on where you purchased the plan from.

Hi @"silverlaker39", are you certain that you're signing out of the Dropbox desktop application using the steps my colleague suggested?

Hi @"petengai", thanks for bringing this to our attention. It sounds like you used selective sync to prevent entire folders from syncing to your machine. If you want to see placeholders, then you'll need to check those folders using the steps in the above link, which will make the folders appear. You can then mark the…

Hi @"WiseGrasshopper", what happens exactly when you doubleclick a file in Explorer? Does the syncing icon on the file change? Are there any attempted downloads by the Dropbox desktop application? How large is the file you're trying to open?

Hi @"Snaggy", generally, saving the file in Explorer/Finder should work to keep the shared link active. However, depending on the app you're using to save the file, this could result in a momentary deletion of that file, thus deleting the link, and then the file being recreated as new again. The only method guaranteed to…