Jay Dropbox Community Moderator

Hi @"Gee5", thanks for bringing this to our attention. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to…

You can view the file and edit it only from this location. You'll be able to save changes to the file, assuming that you've been given full edit rights to it by the owner. 

It's only available for paid accounts, and if your OS meets the requirements, you could have it in the Dropbox folder on your computer with a password. 

Technically, this is the shared files section, and not in a shared folder which is a big difference, as this is the only place where that document will get updated by the other users. The other document you showed me earlier in the root Dropbox folder isn't automatically updated. If you open that file from the shared files…

HI @"Photo O.", this is the normal behavior for that window. When the pointer changes into a hand, it means that you can highlight the email address, and no further action can be done from there. Regarding your earlier query, when a user receives the link (to confirm the access request), the email address of the person who…

HI @"BenTaylor1", could you try using a different browser entirely, or incognito mode? Do other devices on the same network have the same issue when trying to access that page?

Dropbox Vault is only one folder, which automatically unmounts itself after 20 minutes from the desktop, so it isn't ideal for constant syncing of files, but more of a secure place to store files you access occasionally. It isn't available for the desktop app on newer Mac devices due to the File Provider upgrade, and you…

Hi @"cephalonya", I've merged you to this post to keep similar queries together. You can read the accepted solution for your answer. If you have any further queries, feel free to message back.

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

According to everything on this page, this file is only visible to you. Are you certain that this is the exact same file you were invited to? Is the file itself visible on this page, or in a another shared folder?

There isn't anything like manual sync, since it should be automatically detecting new changes and syncing, when the app is working normally.

For your security and privacy, we removed the link as we're unable to view them on our end. Could you attach a screenshot showing the folder or file as it appears in the file structure on the Dropbox site? 

Are the files visible on the Dropbox site only from this page? Or are the files in a shared folder?

Hi @"Cobalt Praetorian", as it's a company-managed device, there are usually a lot of restrictions on them. As you mentioned, there's a firewall, security software and potentially some more restrictions in the backend. Were you able to install the Dropbox desktop application with admin privileges? I'm certain that your IT…

Him @"thorelen", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? In general, you usage of Dropbox via remote logins isn't fully supported, since there could be issues with the connection to Dropbox servers. Since you're…

Hi @"Gregory Esparza", thanks for messaging the Community! This email is related to the migration to the new plan. Dropbox Essentials replaced the Dropbox Professional + eSign and Dropbox One plans on October 10, 2023. You were automatically transitioned to Dropbox Essentials, where, on top of the previous features you…

Hi @"Pecan111", thanks for bringing this to our attention. Could you clarify what link you're referring to? Is this a shared link or something else? Have you already tried contacting the Instagram team for further help? This will help me to assist further!

Thanks for the info, at this point, I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end.

Thanks, I've sent you an email, please could you reply to it when you get a chance!

When you originally installed the Dropbox desktop application, did you install it with admin privileges? Is this a company-managed device, or a personal machine?

Hi @"dumbquestion", it's possible that @"Rich" is correct, in that this isn't a folder already located in your Dropbox folder. Could you right click the folder and choose Properties to see what the location is?

Hi @"Rob_in_uk", if the files are visible on the Dropbox site, and Chord Tracker is visible here, then it means that on the Dropbox side of things, everything is connected. Have you tried contacting the Chord Tracker developers for further assistance with this behavior?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Sean13", the link is from a year ago, and the site has changed since then. This link should provide the information on how to delete a Dropbox Backup.

You should be able to click the ellipsis on the shared files page, like in this image.

Hi @"worshipgirl", could you clarify how you added the mov files to your account originally? Does this happen during the upload, or is the extension changed after some time on your account?

Hi @"Drxuser", could you clarify how you're creating the file storage? Are you using the image links the same way as this user?

Thanks for the info, as the file is on the shared files page, you should have the option to click the ellipsis next to the file and then click 'Remove me'. 

Hi @"acubens555", thanks for messaging the Community. Generally, we don't recommend using any third party backup apps or services to restore the Dropbox app and folder, as this could result in permission errors, syncing issues and data loss. In your scenario, we couldn't guarantee how the Dropbox desktop application would…

Hi @"nothanksm8", thanks for bringing this to our attention. Does that folder have any sync icons on it, since I wasn't able to see the entire folder icon in Finder? Is the Dropbox desktop application running and syncing normally? When you click the icon in the menu bar, what message appears on the bottom left? This will…