Jay Dropbox Community Moderator

So, just to clarify again, are you trying to get the Windows installation to see the Dropbox folder which is stored on a Mac volume, or is there a separate Dropbox folder for the Windows installation? Is the path for the Windows folder a symlink or alias to the Mac Dropbox folder?

Hi @"LivT", thanks for the info. I'd recommend replying to the support ticket directly to advise that the information isn't helpful to your issue. I've also gone ahead and prioritized the ticket to expedite matters on your behalf.

Hi @"witek-27400", thanks for bringing this to our attention. Could you try marking the file as offline first in the Dropbox mobile app? Afterwards, try downloading or exporting the file to your device. Keep me updated with any progress!

HI @"fmk1", if the owner of the file has allowed them to be downloaded, then you can download them onto your computer. If they've disabled downloads, then you'll only be able to access those files via their shared link, which does rely on them keeping the files on their account.

Hi @"arnets10", Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Mike94", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're referring to? This will help me to assist further!

Hi @"jakercd530", thanks for bringing this to our attention. Are you certain that the external drive is formatted in NTFS format for the Dropbox desktop application to accept it as a location? This will help me to assist further!

HI @"KylHaz", @"RMox", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an…

Hi @"Enrico P.3", thanks for messaging the Community. There isn't any official app as such, aside from the mobile document scanner. However, the search feature on the Dropbox site can use the built-in OCR to detect words in your file, depending on what plan you're on. If you have any further queries, feel free to message…

Hi @mausoftware, thanks for bringing this to our attention. Does the Windows OS detect the Dropbox folder on the Mac OS, or is there a separate folder located in Windows? Could you clarify exactly how this works? This will help me to assist further!

Hi @"iasstudygroup", if you click on a recently recovered file (not a folder), and check the version history, does it show any username or device name?

Hi @"kvinna", thanks for the info. I can see that a support agent is assisting you with your query under that ticket ID, so they'll be able to continue from there on.

HI @"clobybar", have you already been in contact with the support team regarding this issue you're experiencing? If so, could you let me know the ticket ID to locate it on our system?

Hi @"Who knows", currently this isn't possible on the Dropbox service. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"Stevie D", what browser and OS are you currently running on your machine?

Accessing files via the command line isn't something we fully support. However, since your Dropbox folder is in the CloudStorage location, are you not able to reach that location via the command link?

Hi @"JDW0", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"mono77", thanks for bringing this to our attention. Have you tried setting the 'default editing apps' on this page on the site? This will help me to assist further!

Hi @"alonzo86", currently, there isn't a method of preventing the Dropbox desktop application from updating itself. 

If you cancel your plan on the App Store, you'd need to wait until the account reverts to a Basic plan, before you can then upgrade via the Dropbox site. You won't lose any data for the time being, though please bear in mind this article for more details.

Hi @"lkearns", thanks for bringing this to our attention. If your account was overquota, this means that any new files in the Dropbox folder since it was overquota wouldn't have synced to the site. Therefore, there'd be no data to recover, unfortunately. Upgrading to a paid plan wouldn't make any difference, since the…

You can keep this thread open. Are you certain that the files have synced to the site? Is the Dropbox desktop application running and syncing on Windows?

Hi @"Andrew_VM", it seems like you're trying to share a folder and not a video directly. What happens if you click the lower option, which is the view-only link?

Hi @"Majid Abdi", you can check the selective sync settings, which is what they could be referring to. You can contact the support team via this link for further assistance if need be.

Hi @"MrMax", thanks for bringing this to our attention. What is the exact current behavior now when you're trying to upload an image? Where does the image get saved? This will help me to assist further!

Yep, that's exactly right. At the end of it, this would, in turn, make email B the account with the extra GB, and email C (or A if you renamed the second account) the unused account.

Upgrading Windows wouldn't change anything on your machine to such an extent. Are these the same files being deleted each time, or is it completely at random? One remote possibility is that the files can't be read for whatever reason, which could indicate a potential hardware issue (as in, the hard drive can't read those…

Hi @"ttrr", thanks for messaging the Community! Yes, it would be possible to swap the emails over, if you have a third email to use as a placeholder. Basically, change the email on one of your accounts to this third email, freeing up one of your two addresses. Then, you logout and login to the unchanged account, and switch…

Thanks for the info, I'd recommend getting in contact with the support team directly in order for them to look into this in more detail on their end.

Aside from viruses, there could be other factors at work here. Have you confirmed according to the version history that the files are being deleted by that specific machine on your account? Is the Dropbox folder on an external drive? Are you using any kind of virtual machine or remote login of any sort? Since the deletion…