Jay Dropbox Community Moderator

Hi @"claireb1", thanks for bringing this to our attention. Just for clarification, does the devices page not show your current machine in order to sign out from it? Any other info or screenshots (while hiding personal information) would be helpful!

Hi @"Tom G.43", thanks for messaging the Community. It wouldn't be possible to use the same external drive which already has a Dropbox folder on it, since the folder would be associated to the original computer. You'd need either use a different external drive entirely, or create a new Dropbox folder on that external…

Hi @"attafox", thanks for bringing this to our attention. Are you accessing the Dropbox folder via a Quick menu icon in Explorer, or directly? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by following these steps? Keep me updated with any progress!

Hi @"CAS13" , thanks for messaging the Community! Could you clarify if this is for a shared link, or a Dropbox Transfer link? This will help me to assist further!

Hi @"Ingoo", thanks for bringing this to our attention. Is it possible that this is a shared file? Could you try searching for it on this page on your account? This will help me to assist further!

Yes, please could you try those steps and let me know how it goes. 

Do any of the files or folders in the Dropbox folder have any syncing icons on them?

Hi @JoshCarm, I can see that you received an email from my colleague and replied to them. They'll be able to respond to the message with further information on this matter. We appreciate your patience.

Hi @"jimjim6136", please see my earlier response in relation to your query.

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

Could you ensure you're on the latest version of the app by installing it from here directly?

Hi @"Mary Ann B.", thanks for bringing this to our attention. Could you attach screenshots showing the location of the file as shown by Excel and in Finder itself? This will help me to assist further!

Hi @"bob47", just so we're on the same page, could you attach a screenshot of the Dropbox desktop application from when you click on the icon in the system tray near the clock? 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Zacky1", thanks for bringing this to our attention. It sounds like you're referring to a shared link. If you change the dl=1 to dl=0, does the URL preview normally in the browser? This will help me to assist further!

Hi @"Laura- Zante", thanks for bringing this to our attention. Are you certain your editing the files in the shared folder? Does the folder have a two person icon in it to confirm it's a shared folder? Can you upload the files directly to the site to test it from there? Any other info or screenshots would be helpful!

Hi @"mauri1", thanks for bringing this to our attention. What happens if you try to add a file onto the Dropbox site? When you click the icon in the menu bar, what message appears on the bottom left? This will help me to assist further!

Please could you create another ticket using private browsing in Safari, which can be done using these steps. There you can choose 'Other' and then put in an email address that you can access, followed by your billing info.

If you were a member of a Dropbox Business team, they could have access to all your files depending on the plan they're on. Since you mentioned you couldn't login to the account, what error message did you get back then? When you join a team, you get the option to merge your account or keep your personal files separate. Do…

You can find any backups on your account from this page, and then delete them from there as well in order to free up space.

Hi @"omerzafeer", thanks for bringing this to our attention. It sounds like you were a member of a Dropbox Business team, meaning that the team admin technically owned your account, and they deleted your account. Unfortunately, since you were able to create a new Dropbox account under the same email, this means it's been…

No, there wouldn't be a method of doing so via Dropbox, aside from checking the modification dates of files in that folder. There may be some third party tools or services that could help to compare the files in both locations.

Sorry, just to check, you're not able to click on the link I created? The site itself will show where the storage is being used, without needing to click anything.

Hi @"cwbowers", do you have the ticket IDs from when you contacted the support team in order to locate them in our system?

Hi @"MrMargaretScratcher", it sounds like there might be some conflict or permission issues with the other Dropbox folder. In order to prevent any further issues, I'd recommend marking the Dropbox folder as available offline, in order for them to download normally from the site directly.

HI @"mtozsu", do you have any browser extensions, proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Kim53", thanks for posting today! You can check where the quota is being used on this page on your account. If you have any further queries, feel free to message back.

Hi @"Deleteaccount", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Okay, so the folder name is different. This means that the folder was created on that date, and contained the information on the account from that date. Since it isn't syncing any longer, you can delete that folder once you're certain all necessary files have been removed from it, if any are missing in the current Dropbox…

As BCC isn't currently available for this feature as well, you could suggest this change for others to vote on, so the dev team can look into this in future.