Jay Dropbox Community Moderator

It might depend on the settings for the OS itself on how to show a shortcut to a folder. It should still work to open the Dropbox folder itself.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"giobertelli", I've sent you an email, please could you reply to it when you get a chance.

Hi @"RayM", if you don't want the folders to even appear on the local machine, you could use the selective sync feature. Otherwise, you could mark the folders as online-only, so they will appear, but won't sync the data down to your machine unless you (or another app) chooses to access those files. 

There shouldn't be anything else to try, since it should happen automatically. Without knowing what is causing the mobile app to not update, there isn't any way to determine the cause. This is why I suggested uninstalling it completely and reinstalling it, to try to clear any data which could be affecting the sync to the…

Hi @"georgebadovick", could you clarify what you mean by no files on your account? If you visit this page, is it completely empty of any files and folders? When was the last time you logged into this account before now?

Hi @"Akka0", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"wthiwwdb", do you have any files such as those mentioned in the beginning of this article?

No, that was just a test to see if the phone and desktop were able to detect changes on your account in general. Updating files from your computer directly would then sync to the site, and then to the phone. 

Could you try quitting the Dropbox desktop application entirely, and then delete the cache folder on your machine. Afterwards, try starting up the app again. 

Thanks for the info, we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox mobile app and services.

Hi @"Jeff K.28", files aren't connected to each other on Dropbox. So, if you delete a file in the camera uploads folder, this won't affect any other files located elsewhere on your account.

Yes, that would be correct, you'd be uninstalling the app on the device which isn't syncing.

Hi @"Homer", thanks for bringing this to our attention. Have you tried these steps to uninstall Dash from your machine? This will help me to assist further!

Hi @"rubinen", I've sent you an email, please could you reply to it when you get a chance.

Hi @"Majid Abdi", are you on a Windows machine by any chance? Does the shared folder have an incompatible character for Windows?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter further. 

HI @"laurentius", aside from the website, there isn't another method to upload directly to the site without taking up space on your machine.

Hi @"jercosta1", we've not heard of any reports similar to this. Are you certain that the Dropbox folder is located there? On Mac OS, your Dropbox folder might be located in the CloudStorage location.

Is your phone connected to a stable WiFi network? Are you using cellular data at all? Have you tried completely rebooting the device?

Hi @"Chemist", have you tried contacting Apple support for more information on what could be causing this issue?

Thanks for the images. Do you have any programs or apps in your Dropbox folder, or package files? It's possible that these files are inside and causing these sync issues. Do you see any sync icons in your Dropbox folder that aren't green or showing a cloud icon?

Are these folder all private folders, or shared folders? According to the version history of one of the files, what are the details for the deletion event? Have you already tried contacting the support team directly regarding this matter?

This would be expected behavior for online-only files, since there is no local copy of the image to be cached for there to be a thumbnail. When the file is local, then Windows can create a thumbnail.

Okay, so by searching for a file, you mean a folder, is that correct? Have you tried pulling down to see if the search bar is at the top of the screen?

Hi @"Rogermcv", thanks for bringing this to our attention. The new Mac OS Dropbox desktop application does have some changes which you have experienced on your device. You can try to sign out of the Dropbox desktop application using these steps, and then sign back in. This mght help to return you to the previous structure.…

Hi @"Jeff267", thanks for bringing this to our attention. If you upload a new file to the Dropbox site directly, does that file appear on both the desktop and mobile app? This will help me to assist further!

Hi @"DanielAX", thanks for bringing this to our attention. It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details. Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding…

HI @"Bach Huy Hoang", it sounds like something on your machine is causing these files to be deleted, or even 'appearing' to be deleted according to the Dropbox service. Are the files all in a specific folder, or randomly located on your account?