Jay Dropbox Community Moderator

I think that, as the program is now working, I'd leave the target as is to prevent any other issues from occurring. 

Okay, that is a valid URL for Dropbox, since DocSend is part of the services we offer. If the sender of the email is from docsend.com, then it is an official domain.

Thanks for the update, I'm glad to hear that the automations are working now. Enjoy the rest of your week!

Hi @"nicDUS", could you attach a screenshot showing the automation itself, and the folder on which the automation is applied to on the Dropbox site?

Thanks for the info. Could you try right clicking the taskbar icon and then Properties, and likewise with the Dropbox icon in the start menu, and let me know what the executable path is showing up as? A screenshot of this would help greatly.

Since it sounds like the app is connected to Dropbox successfully, and the files open normally, then it would be related to the continued connection between the two apps. This is why it would be best to check with the developer of that app. The only suggestion I have would be to disconnect the app from here, and reconnect…

Hi @"Balloonman", thanks for bringing this to our attention. Does this email have any Dropbox logos, or was it sent from one of our official Dropbox domains? If you hover over the blue link (don't clicking it please) does the URL have anything related to Dropbox? This will help me to assist further!

Hi @"BBPWM", are the documents you're trying to search keywords from written in English or another language?

Since it's affecting a specific user, it might be best to contact the support team directly as they should have more insight into the permissions that user might have on your team.

Hi @"Robbie1", thanks for bringing this to our attention. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation? This will help me to assist further!

Hi @"effinsyv", the file provider update wouldn't make any difference to the backup feature. Symbolic links were disabled a while ago, so it wouldn't be possible to have it sync your desktop, or any other folder outside of the Dropbox folder.

Hi @"mkpatil", that's correct, you should be able to do so when files are files are moved out of the Capture folder as per this post.

A video being in MP4 doesn't mean that it can automatically be opened in a browser. You'll need to ensure that the codec is something that can be played in browsers, meaning you'll need to re-encode the video.

Hi @"Ferhenry07", could you try opening the Dropbox folder directly in Explorer and see what happens when you right click a file or folder in there? Do you get the Dropbox options appearing?

After briefly testing the two links, the first was a video, and the second was in fact a 3 second audio file with no video. Are you certain that the second link was supposed to have a video on it?

Thanks for the update, you can contact the support team directly from this page when logged into your account online. 

Thanks, could you try checking if your Windows preferred language is set to English, to see if this helps?

Did you purchase a new laptop or Chromebook at some point and use the built in Dropbox offer? You should have 12 months from the date of purchase approximately for the offer to expire on your account.

Thanks for the update, just to check, could you see if you've tried these steps to see if they help to bring back the icons?

It's possible that the website or the link you created isn't formatted correctly, or the site is unable to parse the shared link URL. 

If you click show more options, do any other Dropbox options appear?

Hi @"corill", thanks for messaging the Community! Most likely, you've activated a promotional offer on your account, which should expire in six month or a year after it was added on. Usually 100 GB is given to new owners of a laptop device by certain manufacturers. You can confirm the quota granted by checking this page.…

Hi everyone, I'd to know a few more details about this matter. What version of Chrome are you currently running? Is this the preview of the Excel file on the Dropbox site, or the file after you open it using Excel on the web? Do you have any extensions in your browser that could prevent certain scripts from running, or any…

HI @Taveray, if you're not seeing these options in the mobile app, have you tried simply uninstalling the app entirely, and then reinstalling it, allowing you to sign into the correct account?

Hi @"DeoTech3", just for clarification, is it only for this specific folder, or this specific user, or does it apply to any new folder or user invite? Additionally, since you have team selective sync enabled from your image, this means that you could have some folders that automatically are not downloaded to machines.…

Hi @"dilonpanda", thanks for bringing this to our attention. Are you able to preview the video when you access the shared link directly, without adding it to your site? This will help me to assist further!

From what you posted, it states that 3 devices are logged into the account, which is two mobile devices and a desktop device. Are you not able to sign out of the desktop device already logged in via that page? Are you certain that this desktop is the same device, and that it isn't already signed in on the Dropbox desktop…

Thanks for the images, could you try right clicking one of those folders again, showing the context menu once more, and also showing the folder name in the screenshot?

Hi @"wingrunner", are you able to access the Dropbox Paper site from this page in order to create new docs?

Hi @"DHoesly", does the shared link work when you copy and paste it into a browser directly? What version of Word are you running on your machine?