Jay Dropbox Community Moderator

Thanks, for security purposes, we're not able to view that link. Could you copy and paste the images into your next reply so we can view them here?

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Hi @"MDLprod", could you confirm that the behavior you're experiencing is different to what is described in this article?

Hi @"Valeri1111", thanks for the info. as you've already tried the previous steps, I'd recommend contacting our support team directly for them to investigate in more detail.

Thanks for the clarification. This is correct, the normal syncing process is completely separate to the Dropbox Backup feature. If you want to use Dropbox Backup, then you'll need to enable it and the folders would then move into the Dropbox folder, depending on which version of Dropbox Backup you're using. This article…

You can try using a shared link, and forcing it to render using this method by changing dl=0 to raw=1. 

Hi @"scougs", thanks for bringing this to our attention. Are you certain that this is the same email address as the one with the paid plan? Can you check on the mobile app and site to see if the account is upgraded? Do you see any payments on this page? This will help me to assist further!

Could you attach a screenshot showing what you're describing in order to understand this in more detail?

Okay, so just to clarify, you want to be able to download images automatically from MIdjourney into Dropbox, is that correct, and not the other way round?

Do you have an external drive or computer backup running according to this page? Is it possible that this file is located in that location?

You can have both services running at the same time. Dropbox Backup will run to keep those folders backed up on the site, as a one-way sync from computer to site. The normal Dropbox syncing service has the files in the Dropbox folder, and they sync to and from the site, and from other devices as well.

Hi @"bogar", thanks for messaging the Community! It depends on how Midjourney accesses files in general. It might need to be via the Dropbox API (or their own) if need be. Are you referring to a shared link of folders, or individual shared links to different images? This will help me to assist further!

Hi @"Erkan G.", thanks for messaging the Community! This article can help with possible characters that might affect folders from syncing with the Dropbox desktop application. Could you provide a screenshot showing the folder names in the Dropbox folder? This will help me to assist further!

Okay, so they added comments to a file on Dropbox, but you're not seeing the new comments on the site. Are you certain that you're logged into the correct account, or that they added comments to the correct file? Could you get a screenshot from that user to show that they have added a comment on their Dropbox site, and…

Hi @"Jess1234", thanks for bringing this to our attention. It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer. Once every app in the background and menu bar/system tray has been…

Hi @"gianfrs", thanks for posting today! Since the .dbxignore file should be a hidden file on Mac OS (since it has a dot at the beginning of the filename), could you try enabling hidden files and search for the file in Finder? Let me know what you find!

Hi @"aammash", thanks for posting on the Community. When trying to calculate the size, did you enable the 'Size' column and then click the ellipsis next to the folder itself, like in this image? This will help me to assist further!

Hi @"georgia100", thanks for bringing this to our attention. Are you getting this behavior on any other devices on the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Thanks, keep me posted with any updates!

Hi @"MartyF9", are the changes visible after downloading the file from the shared link, or only when viewing on the website? Did you print the file from the site, or after downloading it to your computer?

Could you attach a screenshot showing the exact location of the folder you're deleting files from? Also, right click that folder and choose Get Info, and reply in your next post with that screenshot as well.

It should appear there, however, if you decide to reconnect it, then the system would determine it to be a different device.

Hi @"stephenroberts999", thanks for contacting us! You're correct in your thinking, you can delete the computer or mobile device from the Dropbox site. When you only have two devices, you'll be able to install and sign into the app on your new PC. If you need any further assistance, please let me know!

Thanks, from the first screenshot, you can see the padlock icon on the folder, meaning it's a read-only folder. This means you can't save or upload any files to that folder, only view and download.

HI @"Ryan429", could you try clearing the cache, then uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"julio_diniz_perdigao", this question would be better placed in the Dropbox API community section, as they're more knowledgeable on this matter.

Hi @"EmKrcil", thanks for bringing this to our attention. Let's see if we can find out why this is happening. Could you attach a screenshot of the folder visible in the list on the Dropbox site, and the same as the mobile app (or where it should appear there)? This will help me to assist further!

Hi @"ah--", thanks for posting today with this info. Just to check, when you're accessing your signed documents, are you using the Signatures page, or the Dropbox Sign page? This will help me to assist further!

Hi @"villebillie54", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains, namely the ones involving arkoselabs.com?

HI @"Roy2010", could you check what version of the Dropbox desktop application that you're currently running on your machine by hovering over the icon in the system tray?