Jay Dropbox Community Moderator

Hi @"Helena12", there isn't a method to upgrade over the phone. It can only be done through the Dropbox site or via the Dropbox mobile app. What's the exact error you're getting? A screenshot, while hiding any personal details or card info, would be great.

Hi @"CMM27", thanks for bringing this to our attention. Paper files don't have any local content, as those files in Finder are only shortcuts to the Dropbox site where the Paper file would exist, so it isn't possible to recover them from the computer. You then mentioned that you already deleted the files from the site. Did…

HI @"arrysaa", could you quit all open applications on your computer and from the system tray, then exit any Dropbox processes from Task Manager, and try the full uninstallation steps from this page.

Hi @"dbForumUser", there doesn't appear to be any obvious issues with the digital signature. If you experience this issue again in the future, please contact the support team directly for them to investigate this in more detail.

Hi @"JayneK", thanks for bringing this to our attention. What OS and Dropbox desktop application version are you running on your machine? A screenshot showing the notification would help greatly. This will help me to assist further!

HI @"Bill_Richards", if you look in the Dropbox folder in Explorer, do you see any files or folders without the green syncing icon on them?

Hi @"Bruce M.19", which Dropbox folder on your computer has the syncing icons on them? This would be the one currently linked to the desktop app, and should have the latest information synced from the site.

Hi @"bjames1000", thanks for providing these details! Have you tried marking the folder as online-only instead of using selective sync? Have you already been in contact with the support team directly? This will help me to assist further!

Hi @"Merf", thanks for bringing this to our attention. Are you certain that there is no Dropbox icon in the system tray near the clock? Is it possible that it's hidden automatically by Windows? A screenshot of your system tray would help greatly. This will help me to assist further!

When you uninstalled and reinstalled Dropbox, did you perform an advanced reinstallation?

Thanks, could you try reinstalling the desktop app, without uninstalling it first, using this link?

Hi @"meljewel" ,if the file previews normally in a browser, but not in the Pinterest app, then it would be related to how Pinterest displays these links. It would be best to contact them directly for assistance on this matter.

Hi @"RiCo67", could you attach a screenshot showing then context menu when you right a file or folder in your Dropbox folder directly (and not via a Quick Access menu)?

Hi @"Richard S.63", with Essentials, you do get support from the team, so I'd recommend continuing with them via email. Phone support is only available for team admins on Dropbox Business teams. We wouldn't recommend contacting any unofficial Dropbox support for your own security.

What about if you quit the Dropbox desktop application entirely, and try opening it again? If you copy and paste that file to a non-Dropbox folder, does it open?

Hi @"guy1234", thanks for bringing this to our attention. As this seems to be an error with Microsoft Defender and its connection to the internet, I'd suggest contacting Microsoft for support directly. Keep me updated with any progress!

Hi @"GratefulUser", thanks for bringing this to our attention. What is the current OS and desktop app version that you're running? Could you attach a screenshot showing the desktop app when you click the icon in the system tray/menu bar? This will help me to assist further!

Hi @"liok", thanks for messaging the Community! It's possible that the virtual machines in question might not be supported fully, since you would need to install the app each time you login to it. Have you tried contacting the site you're using for further assistance on setting it up? Keep me posted!

Hi @"afoster002", thanks for bringing this to our attention. Are you referring to opening a file, or clicking the checkbox next to the file? This will help me to assist further!

Hi @"Garethahill", thanks for providing these details! This article should explain what the two icons mean when they appear at the same time. For those folders with the two icons, could you try again with marking them as available offline? If you have any further queries, feel free to message back.

Hi @"david gee", thanks for bringing this to our attention. The Dropbox Backup feature stores the files on a separate section of the site. Once it's synced there, the files can't be moved manually to the normal Dropbox site. If you have any further queries, feel free to message back.

Hi @"minikuti", this isn't a genuine offer, and it isn't possible to add 300 TB for life onto any Dropbox account. We appreciate the information regarding this site.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address…

Hi @"Sylau888", could you check for any payments (including both an invoice and receipt) on this page on your account?

Hi @"aksmith141", thanks for bringing this to our attention. Are you viewing this folder on the Dropbox site, or via your local machine? Could you clarify exactly what kind of 'sharing link' you sent to the person? Was it a file request link? This will help me to assist further!

Hi @"TWNTY1", thanks for bringing this to our attention. Is this the modification date as it appears on the Dropbox site, or on the local machine in Explorer/Finder? This will help me to assist further!

In that case, it would be best to contact them at this stage in order to assist further on their end regarding this matter, using the link from my previous comment.

From the new syncing icons, it looks like you're on the new version of Dropbox for Windows. I'd recommend contacting the support team directly for them to assist further on this matter.

In that case, it would be best to continue your troubleshooting with them, since they can investigate more details than we are able to over the Community.

I'd recommend disabling it temporarily to see if this is what is causing the file to return from being online-only. Otherwise, there is another app or service that, when you run it, requests the file or folder to be downloaded.