Jay Dropbox Community Moderator

There aren't really any settings to adjust basically. If a file in located and deleted from the Dropbox folder, then they will also be deleted from the site when the desktop app syncs the changes. Could you clarify exactly what you're trying to achieve? Do you want deleted files in your Dropbox folder to not be deleted…

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

If the Dropbox desktop application is running and syncing normally, then any files in the Dropbox folder, or in other folders monitored using the Dropbox Backup feature, would be deleted from the site when they are deleted from Finder.

Thanks for the info. This wouldn't affect the files on your account, and since there's no record of the files missing in the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more *…

Hi @"Pdigilio", let's see if we can resolve this. Have you tried the steps in the thread, namely switching browsers to see if this helps, or using incognito/private browsing mode without any extensions running, and clearing your cache?

As @"Rich" said, the camera uploads feature can't delete files from the site. Did you see any recent events on your account? Do you have another email address at all which could have a Dropbox account on it?

No problem, generally everything can run normally, but in rare instances, some apps might affect the migration, so quitting them would help it through. Glad to hear it was successful. Enjoy the rest of your week!

Thanks, in that case, this would mean that they are already on the new system, so nothing needs to be changed. 

Hi @Erwinvipglobal , thanks for contacting us! In order to understand what happened, could you let me know what you mean by you 'accidentally switched the synced and override the old files'? Are there any files in the events page on the site? Are you certain that this is the only email address you've used for a Dropbox…

Hi anonymous, thanks for posting today! Could you try quitting all other open apps on your computer, and then try clicking that option again in the app. Keep me posted!

HI @"flatpaxabia", the update should come through automatically when it is available. Otherwise, you could download it manually from this page, when you see the 192.4 stable version. 

Hi @"Eleven01", just to clarify once more, when you say you deleted them from Finder, were the files in the Dropbox folder? Was the Dropbox desktop application running at the same time?

Hi @"GeorgiaS", did you create these Google docs in your Dropbox account recently, or a while ago?

Hi @"Helene_BisounoursDeter", thanks for messaging the Community today! Did your colleague explain where they added the comments exactly? What it a comment in the doc itself (as in, a Microsoft feature), or was the comment added onto the file on the Dropbox site? Keep me posted!

Hi @"notredruide", thanks for bringing this to our attention. Could you try reinstalling the app, without uninstalling it first, to see if this helps? Keep me updated with any progress!

Hi @"Lcestes", thanks for bringing this to our attention. Are you doing this on a desktop machine or a mobile device? What OS and version of Dropbox are you using currently? This will help me to assist further!

Hi @"Mandaluce", thanks for messaging the Community! Provided you're deleting the photos from your phone itself, and not from within the Dropbox app (or any other services connected to Dropbox), then the files on the Dropbox site would remain. If you have any further queries, feel free to message back.

Thanks for the info, when you get the chance, please attach the screenshots so we can investigate this in more detail.

Thanks, if you uploaded via the desktop app, then it shouldn't lose any part of the video. Even if done via the site, the video should be complete, though rarely there can be some issues for much larger file sizes. Could you confirm this by showing a screenshot of the original video runtime, and then the same for the…

Hi @"yfranco", thanks for messaging the Community! You can share folders by following these steps. You might need to amend your team's sharing settings to allow non-team members to add shared folders. If you have any further queries, feel free to message back.

Hi @"Fritz E", as this is a Microsoft product that is preventing the use of the macros, I'd recommend following the steps provided by the previous user. If that doesn't work, try contacting Microsoft support for further assistance on this matter. 

Hi @"HAL900O", thanks for bringing this to our attention. Do you know if the team member has been given access to the team folder via the groups added to those folders? This will help me to assist further!

Hi @"GlasgowJill", thanks for bringing this to our attention. You can read up on what Dropbox Backup is from this article in our help center. Essentially, files are backed up to a separate section on the site, and the sync is one-way, from computer to site. It is also available on our Basic free plan. If you have any…

Hi @"cmcintoshphoto", we've not received any reports about the chat button not working. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. If need be, you can…

Hi @"GZ5", what options are you choosing for the automation settings? A screenshot of this would help greatly.

Hi @"Limitedheadroom", I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail.

Hi @"PRQ", what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

Hi @"DBuser123", thanks for the info. I'd recommend contacting the support team directly for them to assist further.

Hi @"VS4567", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an…

Hi @"numaan", did you create the shared folder, or is someone else the owner of the folder? Are they able to create a shared link?