Jay Dropbox Community Moderator

Generally, uploading through the site doesn't allow for files to be restarted. Do the files preview normally on the site? What about after you download them to your computer?

Hi @"kenternst", we've not seen similar reports like this. Have you tried connecting to a stable WiFi connection to see if the issue persists? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"sportsman1", thanks for bringing this to our attention. Just to check, were you directly uploading files to the Dropbox site, or by moving files into the Dropbox folder with the Dropbox desktop application installed? This will help me to assist further!

Hi @"vibraphonusrex", thanks for bringing this to our attention. Does the events page or deleted files page contain any data regarding this folder? This will help me to assist further!

Hi @"RalphHawaii", thanks for messaging the Community! There isn't any reason why the app might be indexing a certain file. The app does occasionally reindex files on the account. Are you experiencing any sync issues on that machine? This will help me to assist further!

Hi @"Rmorris8", thanks for messaging the Community! Did you create a shared link to the file, or was it via another method to access the document? This will help me to assist further!

Hi @"Sam Toor", what error are you getting when applying the promotional offer? What payment method have you selected?

Hi @"Bill_Richards", the sync icons shown aren't actually from Dropbox. The green tick with an underscore is actually a Google Drive icon. Is it possible that you also have that program running on your machine at the same time? Is it trying to sync the Dropbox folder?

Hi @"Mike S.25", thanks for bringing this to our attention. Just to check, did you permanently delete the files yourself, or just a normal deletion from the site? Could you try switching browsers to see if this helps? This will help me to assist further!

What is the exact version of Windows 10 that you're running on your machine? Is this a company-managed device, or your personal machine?

Hi @"JPDemers", thanks for the information. Please could you contact the support team for them to look into this matter in more detail on their end.

Hi @"KohllahStudios", thanks for the details. Please could you contact the support team with this information for them to investigate further.

Were these Paper files owned by you, or were they created by other users? Were they in private or shared folders?

Hi @"godfreyp", could you clarify at exactly what stage you're getting this error? Is it before the upload, during the upload, when it's on the site, or after you download and open it on your computer? A screenshot showing the error would help greatly.

Could you the advanced reinstallation steps again, and ensure that any Dropbox folder with the installation is empty first?

Could you confirm the exact version of the Dropbox desktop application that you're running by hovering over the icon, or opening the preferences in the app?

Hi @"MattMc", just for clarification, are you using a Windows or Mac device? Could you give an example of a folder that isn't appearing in the selective sync window? A screenshot of this (while hiding any sensitive details) would be great.

Are there any yellow messages in the desktop app when you click it and view Sync history and Activity?

Hi @"GinatheGenerous", could you attach a screenshot showing what you're seeing in the Dropbox Mobile app?

It sounds like the payment needs to be accepted by your bank, which isn't something that we can assist with, even if you made the payment via another method. You'd need to contact your bank for further assistance, or find another card or method of payment (such a PayPal) to upgrade your account.

Hi @"Helena12", there isn't a method to upgrade over the phone. It can only be done through the Dropbox site or via the Dropbox mobile app. What's the exact error you're getting? A screenshot, while hiding any personal details or card info, would be great.

Hi @"CMM27", thanks for bringing this to our attention. Paper files don't have any local content, as those files in Finder are only shortcuts to the Dropbox site where the Paper file would exist, so it isn't possible to recover them from the computer. You then mentioned that you already deleted the files from the site. Did…

HI @"arrysaa", could you quit all open applications on your computer and from the system tray, then exit any Dropbox processes from Task Manager, and try the full uninstallation steps from this page.

Hi @"dbForumUser", there doesn't appear to be any obvious issues with the digital signature. If you experience this issue again in the future, please contact the support team directly for them to investigate this in more detail.

Hi @"JayneK", thanks for bringing this to our attention. What OS and Dropbox desktop application version are you running on your machine? A screenshot showing the notification would help greatly. This will help me to assist further!

HI @"Bill_Richards", if you look in the Dropbox folder in Explorer, do you see any files or folders without the green syncing icon on them?

Hi @"Bruce M.19", which Dropbox folder on your computer has the syncing icons on them? This would be the one currently linked to the desktop app, and should have the latest information synced from the site.

Hi @"bjames1000", thanks for providing these details! Have you tried marking the folder as online-only instead of using selective sync? Have you already been in contact with the support team directly? This will help me to assist further!

Hi @"Merf", thanks for bringing this to our attention. Are you certain that there is no Dropbox icon in the system tray near the clock? Is it possible that it's hidden automatically by Windows? A screenshot of your system tray would help greatly. This will help me to assist further!

When you uninstalled and reinstalled Dropbox, did you perform an advanced reinstallation?