Jay Dropbox Community Moderator

Okay, thanks for the info. To safely unlink your account, you need to sign out of the Dropbox desktop application on the old machine using these steps, and then uninstall the app for good measure. This will prevent any files from syncing on that machine (including deletions). Afterwards, on the new machine, just sign into…

Thanks for the info. I'd recommend continuing with that agent as they might be able to shed more light on this matter from their end. 

Do you have the ticket ID in order to locate it on the system?

Hi @"Lageole", thanks for messaging the Community! Could you just clarify what you're trying to achieve exactly? Do you want to copy the account without transferring any data, or without syncing files from the site? This will help me to assist further!

Hi @"Brooknei", could you clarify exactly how they are corrupted? Are the files not loading, or not showing any information? Any other info or screenshots would be helpful!

HI @"JonOfficeatBDS", how large are the files that aren't downloading in the zip file?

Hi @"null_ref", thanks for messaging the Community. Could you try marking the entirely Dropbox folder as available offline by right clicking the folder and choosing that option. Keep me updated with any progress!

HI @"Matthew S.50", could you clarify exactly the structure of the folders you're mentioning? Are they a team folder, shared folder, or a subfolder in either of these locations? Is this a Dropbox Business team or a personal account? Are you a team admin on the team, or a member? Is the owner a team admin?

Thanks, I've sent you an email, please could you reply to it as soon as possible!

There aren't any official options to use FTP with Dropbox. If a third party app or service is providing a way to connect to Dropbox via FTP, then it wouldn't be something we could provide support on at this time.

Hi @"35567ggg", just for clarification, when you get the option to import pictures and videos, when you click, there is literally no other prompt or message from the Dropbox desktop application?

Hi @"IA Accounting", thanks for posting today! Currently, it isn't possible to have more than two Dropbox folders syncing on one computer profile. Only one personal and one work account can be linked together, and have syncing folders in Explorer. If you have any further queries, feel free to message back.

Hi @"Animator8", thanks for posting today! In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

Hi @"TITA1973", thanks for messaging the Community! Do you see any files on the events page? As you mentioned you've upgraded to a Dropbox Plus account, you can try contacting the support team directly to see if they're able to see any files on your account? This will help me to assist further! --- Ciao @"TITA1973", grazie…

HI @"Genie123", if you're still experiencing this issue, please try contacting the support team directly for them to assist further.

Hi @"KBro67", thanks for messaging the Community. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact…

There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces. You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that…

Interesting, it could potentially be an encoding issue, in that Word can't process the image somehow, or some other small difference in the photos from those phones affecting how it's copied into Word. Could you try renaming one of the images to just test.jpg and see if that file attaches to a Word file?

Do the images preview normally when you open them on the computer? Could you attach a screenshot showing what you're seeing in Explorer, and then the subsequent image in Word?

Okay, so, to put it simply, images from mobile devices are synced to Dropbox, and the images are copied and pasted on a desktop machine into Word. Since these are iOS devices, are the images being uploaded as JPG or HEIC images?

I'm a little confused, you mentioned they were doing the copying and pasting from iPhones into Word. How do they have access to the Dropbox folder on a PC from their iPhone?

So, is this in the Dropbox mobile app, or the iOS Files app when the Dropbox location is selected?

Hi @"donawalt", thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Could you clarify how you originally copy the photo in order to then paste it into Word? Is the copying done via the Dropbox mobile app, or another app on the devices?

Since you have already shared the folder, on the non-team member account you can simply create another folder with the same name elsewhere, and then drag the contents of the shared folder into the new private folder. Does this generate the same error?

Hi @"Blair Roof Inspector", thanks for posting today! Could you clarify the exact steps and devices you're currently using to understand what your process is? This will help me to assist further!

No, there isn't a method to convert a team folder to a private or shared folder. You ca try sharing the team folder with a non-team member (i.e., the other account you're trying to move to) to see if this helps, or copy the team folder into your personal folder.

It won't be possible to move team folders into another shared folder. Are you able to have all the files and folders sync normally onto your computer, if you have enough space?

Are you sure that the message wasn't related to this prompt?

Hi @"joemseid", we're not experiencing this issue. Is this only occurring on Chrome, or do other browsers have similar issues? Could you try using incognito/private browsing mode without any extensions running, and clearing your cache?