Jay Dropbox Community Moderator

Hi @"Charles2026", thanks for posting today! Just for clarification, would this folder be a team folder or a shared folder on your account? This will help me to assist further!

Hi @"Sana5", thanks for messaging the Community! Could you try removing the Dropbox account from the iOS Files app in the Locations area, reboot your device, and then re-enable the Dropbox account? Keep me updated with any progress!

HI @"KJWSr", thanks for the images. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

No worries, I'm glad to hear you were able to resolve this issue! Enjoy the rest of your week. If there's anything else we can assist with, feel free to reply back here!

Hi @"Micheala S.", @"WayneP", to follow on from @"Rich", this article has these steps you need to follow in order to save files from the Dropbox mobile app to your device. If this isn't working for you, please let me know exactly what you're experiencing.

Hi @"alexnasla", thanks for the info. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

HI @"Yoyo4", can you see if the files that are trying to sync within the same folder in your account, or are they random files in different folders? Have you tried clearing the Dropbox cache folder to see if this helps?

Upgrading to a Dropbox plan with a longer version history isn't retroactive, since you would've needed to have the plan originally for the history to be visible. After 30 days, the files would be permanently deleted from the site if they were deleted. From the looks of it, there don't seem to be any files on your account…

Okay, this would mean that files wouldn't have been syncing for those months. Have you tried checking the Dropbox site under the link I posted previously?

Hi @"Matthew C.29", thanks for messaging the Community. Just for clarification, did you delete the files from the Dropbox folder first, or the Dropbox folder entirely, or uninstall the Dropbox desktop application? In the screenshot you attached, there doesn't appear to be a Dropbox folder, hence my question. Do you see any…

Hi @"logierachel", it's likely that the email domain is owned by a Dropbox team, meaning that you might not be able to sign in using a normal method. Have you tried contacting your IT admin at asu.edu for further assistance on this matter?

Hi @"jmarkmosley", thanks for bringing this to our attention. Could you copy and paste a screenshot showing the plan page on your account to confirm what you're seeing? This will help me to assist further!

Hi @"Wenn", thanks for messaging the Community. Depending on the version history, it might be possible to recover the file from the deleted files page. Could you let me know what you see on that page? This will help me to assist further!

The CloudStorage folder is just a location on your Mac device, it doesn't mean that the files are stored on iCloud. This would be the same folder as other cloud providers. If you're happy with the way Dropbox is currently working, then you don't need to upgrade to File Provider. In general, when using a new Mac device,…

Thanks for the info. This means that the Dropbox desktop application is using the legacy version, as the Dropbox folder is in the old location. If it was using File Provider, then the Dropbox folder would be in the CloudStorage folder in Locations on the Mac. I wouldn't recommend renaming the Dropbox folder as it can cause…

Hi @"Neha H.", thanks for messaging the Community. Could you confirm the exact location for the Dropbox folder according to the Dropbox desktop application using these steps? This will help me to determine if you're of the legacy or File Provider version of the app. Keep me posted!

Hi @"salsamaster", thanks for the reply. Feel free to reach out to us again if you experience the same issue again.

While there aren't any logs for the automation itself, you can check the version history of the file to see the changes to that file, including its current location in your Dropbox account. Does this occur for any other files created or modified in 2025?

Hi @"Jlutz68", thanks for contacting us! There isn't really any need to stop syncing on the old machine, since any changes made on that machine would first sync to the Dropbox site, and then to any other device. When you install Dropbox to a new PC, it syncs all the data from the site directly, not the other PC. This means…

Hi @"alexishunley", thanks for bringing this to our attention. I can understand your concern over this matter. From the ticket ID you've provided, I can see that you're already in communication with a support agent. They would be better placed to assist you as they have more access to account-specific tools and resources.…

Hi @"WayneRichardson", thanks for contacting us! Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. You can see your available support options on this page after logging into your Dropbox account. If there's anything we can help with, please let us know here!

If you upgraded to a Dropbox Team trial, and then let it expire, then you would get into a locked state. As you are the team admin, you could cancel and disband the team from this page, and it would return to a personal plan.

Did you recently join a Dropbox team or join a shared folder which added you to a Dropbox team? Have you tried leaving the team using the steps provided in my previous message?

Thanks, it's likely that the automation is moving files into the folders according to the date they were added to that specific folder, and not by the creation date of the file itself. Could you confirm if you moved that file into the folder in 2026 and not in 2025?

That's interesting to note! Could you try posting the log again, but remove any mention of the 755 (since there is probably that number in the log somewhere).

Hi @"TomCard", are you trying to delete a computer backup, or an external drive backup from your Dropbox account?

Hi @"salsamaster", thanks for posting today! For security, we're unable to view external sites such as pastebin. Could you copy and paste the text in your log (and not attach the actual file itself) in your next reply in order for us to look into this in more detail? This will help me to assist further!

Hi @"spartanshamrock", thanks for posting! If you don’t see the Dropbox icon in your menu bar, it might be hidden. When the menu bar gets crowded, Mac OS may hide some icons. To prevent this from happening, you can pin the Dropbox icon in your menu bar so that it stays always visible by following these steps: * To find the…

Hi @"Nend", thanks for joining the Community! You would run into some problems with that implementation, as the Dropbox folder isn't meant to be shared as a network folder or drive, and the desktop app might not detect these changes as they were performed over a network. Namely, you would experience sync issues, incorrect…

Hi @"rubendn", @"Michael R.100", thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.