Jay Dropbox Community Moderator

Hi @"Cassandra87", thanks for posting today. As you've noticed, shared folders do count towards the quota of all members of the shared folder. If you're on a Dropbox plan that doesn't have enough quota to join the folder, then you would need to increase the quota on your account using referrals, or upgrading to a paid plan…

Hi @"dmarieslc", thanks for bringing this to our attention. If you choose to manually upload photos from your phone to Dropbox, then it would use the existing filenames of the photos as they appear on the phone. The camera uploads feature does automatically rename the files to the format you're referring to. You could use…

Hi @"Cory MCO", thanks for messaging the Community. As @"Mark" said, please could you let us know what happens when they try to copy and paste the link? This will help me to assist further!

Thanks for the update. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"Steve T.21", thanks for messaging the Community. Selective sync would prevent entire folders from appearing on your local machine completely, which doesn't sound like the feature you're referring to. Are you referring to making files available offline on your machine? Have you tried the steps in that article? This…

Files on the Dropbox site wouldn't take up space on your mobile app, unless you've marked them as available offline manually. Could you check to see that you don't have the camera uploads folder set as available offline in the Dropbox mobile app settings?

Thanks for the info. Could you attach a screenshot showing the whole screen on the Dropbox Backup page when viewing it from the Dropbox site?

Hi @"Ian_Hein", thanks for bringing this to our attention. The options that are available to you are those listed in the email you received, and in the image you attached. The first is to upgrade to a Dropbox team in order to add the users with a business email address and then no other changes are needed with their…

Hi @"Penisoo", thanks for bringing this to our attention. In general, when photos are uploaded to Dropbox via the Dropbox mobile app, the cache is used as an intermediary to ensure the upload is successful. Once the upload is done, the cache should automatically clear itself from the mobile app. In the case that it doesn't…

HI @"RedRaselom13", if the account still says it's a member on the Dropbox team, then it means they didn't disconnect it. Could you ask them to try again to follow the steps to convert it to a personal account away from the team?

Hi @"Timmy256", thanks for bringing this to our attention. Could you try going into your Dropbox Backup page clicking 'Show deleted backups', and then click the ellipsis next to the deleted backup to permanently delete it? Does the backup still appear on the Recent filter after the permanent deletion? Regarding your query…

Hi @"mikkif88", thanks for bringing this to our attention. Do you have any extensions running in your browsers that could be affected the way the website is rendered on the screen? Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser…

We appreciate you sharing your idea with us. It has been closed out after a period of inactivity. You’re always welcome to submit more ideas in the future.

No worries, I hope this helps out a little!

Yes, keeping Thunderbird open would keep part of the database open, and thus make Dropbox unable to upload it, even if the files were in the Dropbox folder. While I can't state the name of the extension here, let's just say that it's a tool that helps to import and export messages and profiles on Thunderbird. This should…

Hi @"Dave-in-Decatur", when you were uploading the database, was Thunderbird open at the same time? I do the same with my own Thunderbird backup, using a third party extension in Thunderbird to create the backup, and don't get any errors.

Hi @"fitzLAP", thanks for bringing this to our attention. Could you try restarting Finder itself? Is the Dropbox system extension enabled in your Finder settings? Is the Dropbox desktop application itself running and syncing normally (as in, not currently paused)? Can you try the steps in this thread to see if they help?…

Hi @"Bobkotdb", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

HI @"dluptonmd", thanks for your message. I can see that you're currently in communication with a support agent via email. They'll be able to assist you from here on as they have more tools available to them to investigate this matter further.

Hi @"duncum", just to confirm, are you still unable to share files on your Dropbox account at this time?

Hi @"JakesMom", thanks for messaging the Community! Could you confirm that you're logged into the Dropbox site, and that you can see your initials or avatar? It should be either on the top right corner, or the bottom left corner as the interface is undergoing changes. Alternatively, you can click this link to take you…

Hi @"cjskarupa", thanks for bringing this to our attention. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to…

Could you check what bandwidth limits you have in the Dropbox desktop application preferences?

Hi everyone, thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

Hi everyone, thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

Hi @"rb27", could you confirm that you were able to complete the Terminal steps to full reinstall the Dropbox desktop application?

Hi @"davidseides", thanks for messaging the Community! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"markushaapa", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"Shiversnyc", thanks for bringing this to our attention. From the information you've provided, including the ticket ID, it seems that the support were unable to assist you in regaining access to your Dropbox account. Unfortunately, as the support team has stated that it wouldn't be possible, we wouldn't be able to…

Thanks for the info. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to enter the…