Jay Dropbox Community Moderator

Hi @liviaking, thanks for messaging the Community! Just for clarification, are you certain that you're not the owner of the shared folder, according to the list of members in the shared folder? Are you able to leave the shared folder from the shared tab? This will help me to assist further!

Hi @BumpaRoy, thanks for your message! As @Mark suggested, it should be possible for you to upgrade to a Dropbox team plan directly from a Dropbox Essentials plan by using the link he posted. If you're experiencing any errors, or have any other questions, please let us know!

Hi @samson88, thanks for the details. Could you clarify how you added the images to your Paper doc? Did you copy and paste them, drag and drop, upload them manually, or import them from your Dropbox account?

Hi @che830621, in addition to what my colleague suggested, we'd also recommend contacting the support team directly and mentioning this information to them.

HI @majko123, currently, we don't have any updates to share in relation to this matter. Were you able to get in contact with the support team to see if they had any further info?

Hi @samiman, thanks for your message. Could you attach a screenshot showing the icon you're seeing next to your Dropbox folder in order to understand what you're seeing? This will help me to assist further!

Thanks for the info. What options do you see when you access the support page while signed into your Dropbox account?

Hi @AIngoglia, could you let us know exactly what issue you're experiencing? Did you upgrade to a paid plan and get aand error message? Were you attempting to cancel or downgrade your subscription, like in the original post? Any other info would be helpful.

Thanks, I'm glad to hear that this resolved the issue you were experiencing. Enjoy your weekend!

Hi @deebeeeff, thanks for bringing this to our attention. What OS are you running on your machine? Have you tried reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Have you recently made any changes to your Dropbox account, such as a recent upgrade, migration to a team, or joined a shared folder?

Could you attach a screenshot showing the error you're getting when opening the Excel file on your computer in the Excel program itself?

Thanks for the details, I've sent you an email, please could you reply to it when you get a chance?

Hi @bunny h., thanks for messaging the Community. Are you receiving this notification on the Dropbox desktop application, or the Dropbox site when you log in? Have you tried marking the notification as read to see if this helps remove it? Keep me updated with any progress!

Hi @TReady2440, thanks for messaging the Community. Currently, the option to compare versions is only applicable for videos that have more than one version. At this time, there is no information on whether this would be rolled out to PDF files as well in the future. If you want to show the differences between the previous…

Hi @enaf_pcat, thanks for bringing this to our attention. If you create a new Paper document now and add some tags on it, does it appear in the lists you mentioned? This will help me to assist further!

Hi @WoofGrrrr, thanks for the message. I'd recommend voting for this idea in order to make your voice heard to our team. You can also comment in the idea post itself for any other suggestions related to the context menu items.

Thanks for the reply. It sounds like everything is in the default locations, if you haven't tried to move the Dropbox folder via the Dropbox desktop application previously. I'd recommend going through the advanced reinstallation steps to see if this helps with the message you're receiving. Keep me updated with any progress!

HI @Leslieschiffer, thanks for the image. Just for clarification, did you upload it directly to the site, instead of using the Dropbox desktop application to sync the file to your Dropbox account? When you downloaded the file to your iPad, did you download it via the Dropbox mobile app, or instead open or edit the file via…

Hi @kentbrew, thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Let me know if you see the same prompt again after following the above steps.

Thanks for the info, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

Yes, it would need to index and sync all files on your Dropbox account, unless you use selective sync during the installation to prevent certain folders from being downloaded to your computer.

Hi @robderon, thanks for the images. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account. Once you get a ticket ID from the automated response, which…

Thanks for the details. If you're still experiencing this issue, and there are no other users or devices that could be amending the files, I'd recommend contacting the support team directly for them to look into this matter in more detail.

Hi @Macrosporium, are you the only user experiencing this behavior, or is everyone on your team having the same issue? Do you work from the office, use different computers each day, or work remotely? Do you have a Dropbox team account or personal accounts in the company? Any other info would be helpful!

Hi @AquariusMoon713, thanks for bringing this to our attention. What type of file are you trying to export? Are you exporting them directly to another app, or into your file system first? What OS and Dropbox version are you running on your mobile device? Any other info or screenshots would be helpful!

Hi @Frank P E., could you try using this link to download the full offline installer for the latest stable version of the Dropbox desktop application for Windows?

Hi @Joy E. R., thanks for your message. Just for clarification, are you getting conflicted folders in their entirety, or just individual conflicted files on your devices?

Hi @andrei_t, thanks for the update on this matter, and that it helped with your situation. This should help other users who are experiencing the same behavior in the future.

Hi @morezami, just checking to see if you saw the last reply in your thread. Were you able to download the offline installer for the Dropbox desktop application? If not, feel free to reach out to us again. If you were able to solve your issue, please let us know what worked for you!