Jay Dropbox Community Moderator

Just to clarify, when you say you opened 30 different files and they were the same, do you mean that their data wasn't updated to the latest version? Are these files located in different folders, or in the same location in your Dropbox account?

Hi @OChannel, if you move online-only files into a folder which is specifically marked as available offline, then those files would also become offline since the rule applies to any file inside the folder, even if moved from an online-only folder. If you want them to become online-only, you would need to do this manually…

Hi @Marcbeth, if the files aren't visible in the events page, this generally means that it wouldn't be possible to recover the files. In order to see if anything else can be done, can you follow these steps for the support team to investigate further?

Hi @Itay_Hay, are you certain that you're opening the correct file? Is the Dropbox desktop application showing the status as up-to-date on all your devices? How exactly are you opening the Excel file? Are you doubleclicking it from within your Dropbox folder, or are you opening it via Excel directly using the 'recent…

Hi @Emmlp, thanks for the images and details! In order to see what would be the best step to take at this point, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your…

Hi @nicole65, thanks for bringing this to our attention. As this involves a lot of specific detail related to file attributes, I'd recommend contacting the support team directly for them to forward it to the appropriate team. You can contact them directly via this link, and they'll be able to assist further.

You can do an advanced reinstallation of the Dropbox desktop application by using these steps. As there seems to be an older Dropbox folder in the default location, it might be best to delete the older folder before attempting the reinstallation, to prevent your current files from being overwritten by the old files.

Could you try manually locating the folder instead of using the Windows shortcut ($HOME) in order to find the default user folder? As you mentioned, it should be C:/Users/User, depending on whether or not you have a different username for your profile.

Hi @ozstar, thanks for bringing this to our attention. Are you able to move the Dropbox folder using these steps? Does this help to resolve the CPU and RAM usage you're experiencing?

Hi @mjgave, thanks for the message. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Thanks for the ticket ID, I can see that they've sent you an email a few minutes ago in relation to your request. As you're already in contact with the support team, they should be able to assist you from there via email.

Hi @anathemastudio, thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and…

Thanks for the details. As you have a rather small number of files, and moving the folder using the Dropbox interface isn't working, could you try performing an advanced reinstallation of the Dropbox desktop application using these steps? When you reach the last step, choose a different location for the Dropbox folder to…

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

Hi @dachauche, thanks for posting today! I've sent you an email, please could you reply to it when you get a chance? This way we can look into this further.

Hi @sowmyagupta283, thanks for messaging the Community. As @Mark suggested, were the other users also on the same network as you, even if it's a work or school network connection, or VPN? This will help me to assist further!

Hi @aeneas, thanks for bringing this to our attention. Are you moving the Dropbox folder to an internal drive, or an external drive? How many files do you have in your Dropbox folder approximately? How long did you wait for the Dropbox desktop application to migrate the folder to the new location? Any other info or…

Thanks for the reply, We appreciate your feedback regarding the onboarding notifications. We take all comments into consideration when improving the Dropbox interface and apps. If you have any further feedback, feel free to message back.

Thanks for the message, keep us posted with any updates!

Hi @iamian33, thanks for messaging today. I'm sorry to hear about this situation you've experienced. By following these steps you can delete the Dropbox account from the tablet. Remote wipe is specifically available for desktop devices, as it needs to delete the local Dropbox folder on the desktop. As no files are stored…

Hi @hovi, thanks for messaging the Community. What happens if you attempt to delete some files from the CloudStorage folder? Does it also delete the files from your normal Dropbox folder in Finder? Any other info or screenshots would be helpful!

Hi @gjm_cic, thanks for posting today. Could you attach a screenshot showing the notifications you're receiving on the website? Is there no option to disable or quit the onboarding notification? Any other info would be helpful!

Thanks for the update and letting us know that you were able to resolve the issue with signing into your Dropbox account. If you have any further queries, feel free to message back.

Hi @chilltill, we're glad to hear that you were able to resolve the issue with your shared links. If there's anything else we can assist with, feel free to reply back here. Enjoy your week ahead!

Hi @aeneas, thanks for posting today. As @Mark suggested, when you sign into the Dropbox desktop application on multiple computer profiles, each profile is considered to be a different device. In order to go below the device limit, try signing out of devices or profiles that you're not using. If you have any further…

Hi @Jay_Rayner, in your Dropbox folder, where exactly is the Data folder located? Is it in the root (main) folder, or in a subfolder in the Dropbox folder?

Hi @zevrix, thanks for messaging the Community. I've moved your post to the Integrations forum as it seemed the most appropriate. We haven't received any reports from users being unable to post on these forums. Could you let us know what error you received when attempting to create a thread? Regarding your question, could…

HI @cjcarrie, generally, these events could be related to cutting and pasting, or moving, content to and from shared folders. As shared folders are different to normal folders, when you move files out of a shared folder, it would be counted as a deletion in that shared folder, and then the same files would be added back…

Glad to hear that you were able to delete your Dropbox Backups, which were taking up the extra quota on your account! Enjoy the rest of your week!

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?