Jay Dropbox Community Moderator

Hi @cloudres, thanks for bringing this to our attention. We've not received any other feedback regarding this behavior. Are the users able to quit out of that window in order to download the Dropbox Transfer? Is this occurring all the time, or for certain links or clients? This will help me to assist further!

Hi @hibinyru, could you clarify how you're editing this image? Is it within a browser, or another program?

Hi @Johsar, thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @maldini2, thanks for messaging the Community. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @HazelMay, as @Mark suggested, if you're successfully paid Dropbox twice, then you might've upgraded two separate accounts under different email addresses. Could you try the steps provided by Mark and let us know if you do have two accounts? Please don't let us know the email addresses, for your own security and privacy.

Hi @shubhamboseroy, thanks for bringing this to our attention. Could you clarify what you're referring to in relation to quick actions? Are you editing or taking screenshots on your browser on the Dropbox site? Any other info, such as the exact steps you're taking, would be helpful!

Hi @periwinkle4501, thanks for the update, and I'm glad to hear that this solution worked for you. If you have any further queries, feel free to message back!

Hi @Frank P E., there isn't a specific URL for email support, as each section on the support page has its own 'Submit a request' button you can click, which has an envelope on it. There you enter the required information, and that would create a ticket to the support team, and you'll receive an automated email reply…

Thanks for the info, at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link for the Dropbox Sign team, and they'll be able to investigate further.

Thanks for the clarification, as it is a single file, the maximum file size that can be uploaded it 2 TB, and there is no size limit for downloading files from your Dropbox account on the site when logged in (and not using shared links to download files). We do recommend using the Dropbox desktop application to ensure that…

As you've mentioned that you are the administrator of the account, is this for a Dropbox team account, a Dropbox Sign account with a subscription, or another plan?

Thanks for the reply. As we've currently moved to a new and improved Dropbox Community, there may still be some features that aren't fully operational yet. Regarding the screenshots, are these regarding the Dropbox Backup site? Are you having any issues deleting the Dropbox Backup to free up the quota on your account?

Thanks for the feedback. As we're unable to view external websites to view the images, could you try copying and pasting the images in your next reply in order to see what you've attached? Dropbox Backup is a feature that allows you to backup certain system folders (Documents, Downloads, Desktop) or external drives to your…

Hi @andreas781, thanks for bringing this to our attention. Could you clarify exactly if the Veracrypt file is a single file on its own, as in test.vera or something to that effect, regardless about it containing others files or folders inside it? Will you also be uploading and downloading the file via the website only, or…

Hi @ZekeNH, thanks for posting today. How long has it been since you deleted the document? Have you tried these steps to download a recently deleted document from your Dropbox Sign account? This will help me to assist further!

Hi @YoVo, thanks for bringing this to our attention. As you've mentioned Dropbox Backup, could you try checking out this page on your Dropbox account to see if you have any backups taking up quota on your account? You can attach an image on the community by clicking the image icon here: If you're getting an error uploading…

Hi @"Katriina1", I removed the image from your previous reply due to the personal information shown. It looks like it was a chargeback, meaning the money was refunded to the payment method. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter…

H @"LoganAnady", could you clarify what you mean by the Dropbox setting? This will help me to assist further!

Hi @"tmcannon", are you viewing a shared folder in the second image, or a team folder? Are you able to view this page on your account? Is the team admin able to restore your access from the admin console on their end?

So, just to confirm again, you are on one of the Dropbox Sign plans that offers template links as part of its features, is that correct?

Hi @"RachealAnnLL", thanks for messaging the Community. Are you referring to templates, which are sent to users via email, or a template link, which can be accessed by anyone with the URL? This article helps to distinguish the difference between the two features. This will help me to assist further! --- Please note that we…

Hi @"SophiaP", what app are you using on the iPad to annotate the PDF files? From what you're describing, your workflow is as follows: * Download the PDFs in the iOS Files app * Open the PDF in your app * Annotate the PDF Does the file get saved automatically in the app you're using, or do you manually save it? Have you…

Thanks for the info. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"PedroAraujo", thanks for messaging the Community. Are you currently part of a Dropbox team, or is this a personal account? Are you able to log in to your account normally without having to connect to Microsoft Office 365? This will help me to assist further!

It is possible that these files could be part of the Photo Library, and are needed in order for it to work well. Since you migrated from one computer to another, these files might've been generated when linking to the current version of Photos on your Mac. Are these files all in the Photo Library in the Dropbox folder, or…

Hi @"MikeK13", do you have the Mac OS Photos app running on your machine, and are you storing that Photo Library in your Dropbox folder?

Thanks for the update. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Hi @"jjkunce", do you have the option to leave the Family plan, in order to revert your account to a personal plan? This way, you'll be able to upgrade to a Plus plan for your account, which would be 2 TB for your account only.

Hi @"advancedtradeschool", thanks for messaging the Community! Could you provide us with more details on what you're experiencing? Is this on a desktop machine or mobile device? What OS are you currently running? Any other info or screenshots would be helpful!

Hi @"jh80", do you have any kind of password manager in your browser, or a password extension which could be logging you into a different Dropbox account automatically?