Jane Dropbox Community Moderator

Hey @"Ted G.", that’s interesting, let’s have a closer look! As a quick-fire answer, I’d suspect that this is permissions-related, however I’m interested in seeing whether this triggers any error/diagnostic messages along the way that would help us paint a clearer picture; please let me know in your next message if…

Hey @"DanielAird82", let’s see if we can locate the culprit together; welcome to the Dropbox Community! For starters, is it possible that you’re hitting any of the error messages outlined here? Are you testing uploading to the same File Request or is it a different one causing you trouble? Could you include a step-by-step…

Hey @"mezadri_m", let me quickly re-phrase from my post above that currently Starred items are intended to surface & update on your Homepage, the Starred tab on your phone & on the Starred tab on the Dropbox desktop app. That being said, we’re also gathering similar input on current functionality. If you’d like to add your…

Hey @"Michael L.57", it seems that you’re getting stuck on the last step upon attempting to follow coolarj10’s instructions in the previous page. If so, would you mind including a screenshot of your current view, just so as to get a better understanding of what you’re seeing & further advise you on this accordingly? Thanks…

Thanks for the screenshot @"kazzaroni", it looks as if we’re getting somewhere! I can see that you’re currently viewing the contents of a shared folder on the screensgrab & you should be able to track the file Activity as you’re browsing through each file you’ve currently stored in the share. At this point, it would be…

Fantastic @"AlisonLawton", I was initially under the impression that you had already installed the desktop application, however your last update made matters much clearer! 🤓 We’re always just a post away in case you have further inquiries or thoughts in the future, so don't hesitate to reach back out here at any time.…

Sorry to hear that you're still facing this issue @"Ros L."; I’ve been able to trace our dialogue back to when we had first discussed it in December & I could see your recent open Support request on our system with our team specialist. I’ve made a note of your latest comment on this email chain & I’ve increased your…

Hey @"SamCW", thanks for sharing your thoughts with us & please accept my apologies for the tardy reply! While this is an older discussion, kindly note that I’ve been able to cross-check how you could get going with that & I’m reaching back out to you with great news. Can you follow these steps whenever you have a bit of…

All great ideas & upon revisiting the thread, it looks like they belong on the Share an Idea section, as other users may be interested in the same functionality & they could also upvote (👍🏽) your posts to show their support. Thanks again for choosing Dropbox & I'm always here in case you'd like to share your thoughts or…

Hey @"AH761", thanks for the nudge! Are you getting any error messages after the unsuccessful attempt by any chance? Would you mind rebooting once to see if this helps you get this sorted? Let me know if you’re still facing issues with that & we’ll take it from there! 

Hey @"kjconnors" & @"pm3415", while I have some tips that could be helpful, please let me know if you’d need further assistance from me in any way & I’ll try to touch-base with you asap. Thanks! 

Hey @"Stuart_", thanks for sharing your thoughts with us, that’s some great feedback! Positive or negative, everything you're sending us over helps us paint a clearer picture of what could enhance the way you’re interacting with Dropbox. I’ve made a note of your observations here in my report internally for future…

Hey @"kazzaroni", let me rephrase from the previous page that the option to see team Activity is only available to Dropbox for Business admins, whereas you should be able to view File Activity as you’re signed in on your account online & you’re viewing your file (or files) on the preview pane. If you’re missing either,…

Hey @"hdavidhughes", please accept my apologies for getting back in touch with you in delay. Are you still having issues with that? Please let us know here if you further guidance from us in any way. Thanks! This thread is closed due to inactivity. Please feel free to create a new topic here. 

While I don’t have an update to share with you at the moment @"mechP", kindly note that we’re still in the process of forwarding the most popular feature requests to our team specialists, so each vote here counts. Rest assured that if I have any news from the relevant team, I’ll surely report back here. :relieved: Other…

Hey @"Jon16", please accept my apologies for the tardy reply here; I can see that you've discussed that with Nate under this conversation, so I'm cross-linking the two threads for anyone else viewing this interaction in the future. :wink: Other than that, please don't hesitate to get back in touch with us if you need…

So, if you’ve already grabbed this screenshot I asked you previously @"daintria", could you upload it on this thread using either of the options below? Spoiler If you’re facing any issues with that or you’re getting any error messages along the way, please let me know in your next message!

Hey @"Raffix R.", for starters can you clarify if you’re facing a similar issue to what the OP has been describing us loading the .mp3 on a mobile browser or you're experiencing a discrepancy completing this action on your browser on your computer? As you mentioned that you’re getting an “.mp3.mhtml” file upon downloading…

Oh, that’s great to hear & thanks for offering your assistance here @"michaelytt"! :slight_smile: As I’m also following the discussion, I was trying to help @"daintria", since it looks like they were facing an issue when trying to carry out the instructions in the relevant help center article I had included in my previous…

Thanks for the screengrab @"Till_P"; following-up from your last post, it looks like there are 17 entries registered. While the Dropbox overlays are placed on the first 15 positions, it’s advisable to avoid surpassing the 15-spots limit. Please note that this requires you to delete or deprioritize other applications'…

Thanks for clarifying matters for me @"daintria"; let me follow-up a bit closer! So, when you click on the Dropbox icon on your system tray, there should be a pop-up window with your Recents & Notifications. On the top-right hand side that’s next to the Search Bar, please navigate on the three dots next to your profile…

Thanks for clarifying @"daintria"! Following-up from your last comment, it would be worth noting that you should be able to get going with that once you Add Dropbox as a Place in Microsoft Office. Please let me how you get on with my advice & I’ll do my best to check back with you soon if you have any follow-up questions!

Hey @"anita253", I’ve moved your post here, as this discussion should address your inquiry. While this is currently a popular feature request, I can see that @"Dave Carter"’s post here has gained some attention, since it emphasizes that it’s possible to use a different Dropbox account for each user login on your computer.…

Hey @"Till_P", I appreciate it that you took the time to re-install Dropbox & illustrate your point with these screengrabs! I’m wondering if you’ve also had a chance to check my post in the previous page at all, where I had also linked this resource that could help you paint a clearer picture. Is there any chance that…

Sure, anytime @"VL15"; happy Dropboxing ahead! 🤹🏽‍♀️ 

I appreciate all the extra details on this matter @"LisaMVIP"! For starters, I've made sure to amend the wrong link on the post above now, so it should be working as expected. Sorry to hear about the technical issues that may have arised as you were discussing that with live Support Lisa, I could see that you’ve now been…

Wow, thank you so much for checking out all my suggestions @"VL15" & following-up so promptly; that’s mostly appreciated! Now, kindly note that the file causing you trouble isn’t previewing on your account online due to its size; you should be able to view .tiff images if they’re smaller than 200 MB or 50 megapixels. As…

Thanks for the speedy message back @"LisaMVIP"; I moved your post here in hopes that my previous reply above helps you shed some light, however I’d happily re-iterate for convenience’ sake! Essentially Lisa this probably happens because there’s an application/service that’s accessing the previous version of the file…

Hey @"LisaMVIP" & @"billiesoniq", I have now made sure to move your posts under this ongoing conversation, as the hints we’ve posted here with Walter have resolved the OP’s inquiry. Would you mind checking those out whenever you have a bit of spare time & let us know here if you have any follow-up questions? Thanks & I’m…

Hey @"marciofirmo", I have now changed the Best Answer on this thread, as my second post has been addressing this inquiry more accurately. Would you mind having a second look whenever you have a bit of spare time? Alternatively, if I’m wrong in my understanding & this doesn’t help you achieve the desired result, could you…