Jane Dropbox Community Moderator

Hey @"davidweb", thanks for reaching out on the Community, let's look into that together! As a first step, can you confirm that you've downloaded the latest Dropbox mobile version (72.2.2)? Also, if you've uploaded the file online (& you're comfortable sharing), could you include a shared link here, so so as to check the…

Hey @"HelpdeskDemo", just adding to this discussion that you could also call in or chat in to our team (depending on your subscription) through the help section of the admin console here: https://www.dropbox.com/team/admin/help (provided that you're the admin). Please get in touch with our colleagues during our Business…

Hey all, if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . Hope you have a great rest of the day! [This thread is now closed. If you're experiencing a similar behavior,…

Hey @"Rich", you're right (regarding the issue with the cache button) & I understand that this has been affecting a subset of users (who'd rather avoid going through the uninstall/ re-install steps and may be inquiring about a different solution). This is (of course) a temporary remedy that may help workaround the issue,…

Hey @"mikezter", Thanks for reaching out on the Community, I’ll make sure to pass your comments up the ladder for future consideration! If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here:…

Hey @"AlrightyAlmight", thanks for following-up here. Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily? Keep us updated on the results here & we’ll take it from there! 

Hey @"nicknick", thanks for the swift & detailed reply. Please accept my apologies for getting back to you in delay. Glad to hear that the issue was resolved by connecting to a different network. You could report your findings to your IT department, just so as to check this particular case, though you may keep in mind that…

Hey all, if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . Hope you have a great rest of the day! :upside_down: [This thread is now closed. If you're experiencing a…

Hey @"Roderick R.", I appreciate your swift reply & the screenshots! I was glad to hear that the application has been up and running normally on your system tray after the re-installation, though let me send over some tips on the possible causes that’ll help you determine the cause for future reference. #1. Firstly, to my…

Hey @"Sink", t hanks for checking in & sending over your ticket ID! I can see that this has been sent a higher level of support & our team specialists have been working on a resolution on this issue. They’ll get back in touch on your open request with additional steps to follow & I’ve made sure to transfer your comments…

Hey @"Roderick R.", welcome aboard! To further investigate with you, could you share some more details regarding what you’ve experienced in your next post here (eg. Are you receiving any error messages? What’s the status of the Dropbox icon on your system tray?). Also, I’d appreciate a screenshot (omitting personal info)…

Hey all, thanks for bearing with us while we’re looking into this previewing issue. As we're currently investigating the possible causes of this behavior through our official support channel, if there’s a ticket ID to reference, please include it on your next reply here, so that I follow-up internally! 

Hey @ProblemSolved, thanks for your contribution & posting your workaround here! :gear: :tools: I’ve accepted it as a Solution, as I had as chance to check it myself & the Javascript code worked as expected. Of course, I’d urge caution in using it on one's own Dropbox account (just rephrasing in case someone hasn’t noticed…

Hey all, if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . Happy Halloween! :jack_o_lantern: 

Hey @"WiRXMAN", @"olf" & all, Sorry to hear about the inconvenience this has caused you, I'm here to follow-up on the matter. Because you’ve already done some troubleshooting on your own, I’d suggest raising a ticket with on our official support channel, so as to put that to the attention of a specialist. Once you write…

Hey @"nicknick", let's have a look at the possible causes, welcome to the Community! As a first step, I’d recommend checking whether an antivirus, firewall, security program, proxy or VPN is blocking the installation. Can you make sure that these steps are followed for the configuration of your firewall if you’re on a…

Hey @"PeeDub", sorry to hear that you're feeling this way. In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make…

Hey @"Kev B.1", thanks for your detailed reply & the screenshots... Hmmm... :thinking: Sounds odd! Would you mind uninstalling the application & re-installing once & see if this helps you enable the feature correctly? If you're still unable to turn Camera Uploads on, please keep me updated here, since we'll need to…

Hey @"themaster"@"jfgarrett", if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [This thread is now closed. If you experience further issues, feel free to get back in…

Hey @"techiebuddhas", sorry to get back to you in delay. Are you still experiencing this issue? Could you share some more details on the matter, so that we make sure to send over the most relevant info? * For instance, have you tried downloading the full offline installer?…

Hey @"jpallot", sorry to get back to you in delay. Are you still experiencing this issue? In order to make sure I'm sending over the most appropriate info, could you share some more details regarding the case in your next reply, so as to make sure to follow-up with you as closely as possible (eg. Had you previously…

Hey @"DaveSangor05", Welcome to the Dropbox Community, I hope you have a great week ahead! As a first step, could you make sure you’re running 11.0.2 iOS on your device & you’re running app version 66.2.8? Secondly, have you tried uninstalling the application on your phone & re-installing & see how that works for you (you…

Hey @"ScubaBob", Welcome to the Dropbox Community! Could you have a loook at this resource and let me know if the email you're receiving comes from an official Dropbox domain? Let me know the sender's email address in your reply & we'll take it from there. Thanks!

Hey @"Thijxx", Thanks for posting your query on the Dropbox Community regarding this matter, let's look into that together! To better determine the case, could you check if the file sizes for the original and duplicate file match? Here’s how you can compare the sizes: - In the Dropbox app, open the original image - Tap the…

Hey @TXMedStudent, Hmmm.... If it's a Team Folder, then you can't remove it from your Dropbox folder (the error message should probably prompt you to use the website to complete this action, since only the team admin can manage Team Folders through his/ her admin console online). <SPAN class="…

Hey @TXMedStudent, I appreciate your prompt reply & the screenshot, it was really helpful! You may keep in mind that after the "Sept 5 19:51”, you have the Symlinked folder name, which is: “/Users/ SOJHA?Dropbox”. After the arrow “→”, you have the original name & location, therefore you shall remove these Symlinks to a…

Hey @"TXMedStudent", Thanks for your cooperation & screenshots, they were really helpful! Off the top of my head, I'd recommend checking whether there are any external locations are linked to the Dropbox folder that may cause unexpected behavior as a very first troubleshooting step. If you aren't sure about whether you…

Hey all, I'm just updating the thread here to sum-up the troubleshooting performed via the open tickets. It seems that a small subset of Linux users have hit an issue moving the attributes across, causing a home folder move to fail. Should you decide to go as per the re-partitioning option: <SPAN class="…

Hey @"JeroUK", I can clearly see your point, since space limitations may prevent users from using the app altogether. I have to admit that it's a popular feature request & it has already been passed as feedback up the ladder. I appreciate your constructive & informative remarks here, I’ll make sure these are promptly…

Hey @jolindsay, Thanks for reaching out on the Dropbox Forum regarding the issue you’ve experienced getting your files on Dropbox. Would you mind sending in some more details on the matter, so that we work on that togerther? * Are you receiving any error messages? * Are you uploading your files using the web uploader or by…