Jane Dropbox Community Moderator

Hey @Henrik K.3, You may keep in mind that Dropbox supports case-sensitive file names, but Windows pcs don't. While it may appear that you can have mixed case file names, they both don't at the file system level. Consequently, you can’t have two files named "temp" and "TEMP" in the same folder on Windows operating systems.…

Hey @KERDÈL_BD, Apologies for the misunderstanding, this set of steps was for @"Wonkieinc", who mentioned that he received the notification on his desktop. Because you’re getting this message online, <SPAN class="…

Hey @"KERDÈL_BD", Because you've mentioned that you're getting the error message on your account online, would you mind letting me know what you can see once you have a look at your Account tab? From there, you can also check whether there is an active subscription connected to your email for this account. If you need…

Hey all, Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience any issues in the future. ] Wishing…

Hey @"Sigatonoatini", Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience any issues in the future.…

Merging several posts with the same description. 

Hey @"ishbog", I understand that the sorting functionality must be quite important to you and I'd be glad to suggest an alternative approach. Have you thought of using Dropbox alongside with this app? It works well with Dropbox and it'll help you accomplish the organization of your photos for your social media updates. I…

Hey @"Brian6", To my mind, and based on your description, you don't get this menu because it's not available for the action you'd like to perform. You may keep in mind that if your current plan's minimum number of licenses is 3 and you'd like to go to 2, the option is disabled by default. Hope this helps you clarify! 

Hey @"stravsmi", Thanks for letting us know. I've just moved your post here, since we're trying to gather all incidents on one place. I'll make sure to update this thread once there's a fix. Hope you have a great rest of the day ahead! 

Hey @"flew", Hmmm... Mere guess here, since I've encountered the same error in the past. If it's an .xls file, you'll probably need to modify (:repair) the file extension to .xslx. If you run a google-search, you'll easily find some articles that will walk you through the process as well. If this persists, would you mind…

 Hey @"KenVAS", Thanks for getting in touch on the Dropbox Community! I’ve located your ticket and made sure that a team member has followed-up, so that you go through some troubleshooting steps together. At your convenience, could you check your inbox for our latest message and let us know if you have any issues locating…

Perfect @wildpig, glad to hear you got this sorted, all should be fine from now on! Thanks for letting me know here, hope you have a great rest of the day ahead! 

Hey @"xsoft", This is just a brilliant workaround, thanks for posting this here, it'll definitely help a lot of users connecting through a VPN! Much appreciated indeed! :upside_down: :tools: :gear:

Hey all, If it’s not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience…

Hey @"Mazza", Would you mind unlinking your device once, rebooting & then relinking following these steps? [Note: I've moved your thread here, so that you have a look at some additional steps that have worked for other users] Feel free to keep us updated on the outcome here, thanks! 

Hey @"ChipWiegand", thanks for your cooperation on the matter! If it’s not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time…

Hey @"adsummers", If it’s not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or…

Hey all, If it’s not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience…

Hey all, If it’s not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience…

Hey all, Seems that there are many users who would like to use this functionality more! To export your files to your Camera roll, you could just follow these steps (just summarizing Rich's reply above): - Open the Dropbox app and open the photo or video that you would like to export - Tap the ellipsis (..) on the top-right…

Hey @"LeonGeld", I'd like to chime in here with some tips that'll help you control & adjust your team membership! #1. First off, I'd like to prompt you to visit the Members tab on the admin console. If you click on the "Member type" drop-down menu for "Invited", you'll see that members with pending invites to the team…

Hey @wildpig, It really depends on the extension. Most videos are viewable on a phone, though to better determine which application opens them, you'll have to look if it's an ".mp4, .avi etc." file. (eg. Ella's Wedding.mp4") To further look into that with you, could you let me know some more details on what you're…

Hey all, I've made sure to gather all relevant posts here & I've passed your feedback & comments on to the team. Once I have more information regarding the matter, I'll make sure to update this thread! 

Hey @"knalpiap", Let's try a couple of things together! I'd be glad to work on that with you if you give me more details in your reply! For instance, could you describe what you've been trying to accomplish step-by-step and (if possible) send us some examples, so that we re-create the behavior & figure out a solution with…

Hey @Alan B.42, I understand that this may be frustrating to you, I'm here to follow-up on your request though! Because this is an account-specific matter, I'd have to ask you to raise a ticket with our team, since we'll require sensitive information that can't be discussed here. I'd be glad to follow-up on your request,…

Hey all, I'm just updating the thread here to let you know that we're working on having this fixed soon and I'll make sure to send more information once amended. Thanks for bearing with our team, I hope you have a great week ahead! 

Hey @"jmsgwd", Hmmmm... :thinking: Let's try a couple of things together! There's a plugin that's probably the culprit and is blocking visual elements of the app loading correctly! First off, are you experiencing this in a work environment (eg. are there any security settings, such as an antivirus plugin on your browser)?…

Hey all, Thanks for posting about shared folder invites, it'll be a pleasure to follow-up on this query! Based on a couple of tests I ran, I could see that someone could infinitely re-invite members to a shared folder (even though the user may have already added the folder on his/ her account). The recipient will receive…

@"xsoft" let's look into that together, apologies for getting back to you in delay! Probably the Firewall has been blocking your connection and the Proxy can't get through. Could you have a look at the following as a first step? * Allow Dropbox (Dropbox.exe and DropboxUpdate.exe) access to ports 80 (HTTP) and 443 (HTTPS) *…

Hey @"walwar", Let me send over some more details and tips to determine the cause! * For starters, you may have a look here for some steps to adjust your bandwidth locally. * Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. * Also, let me ask you whether…