Jane Dropbox Community Moderator

Hey @"tillkrueger", I appreciate the time you devoted in detailing us your thoughts on this functionality. That’s some really productive feedback & I’ve made sure to make our product specialists aware of your concerns; we're always looking for ways to improve & we value your opinion, so as to improve the way you interact…

Hey @"maximecb", would you mind sharing some more details with us here in regards to your configuration & the troubleshooting steps you’ve followed so far, in order to make sure I’m following-up with you on the right thing? Thanks in advance!

Hey @"PVB" , assuming that you can access our website as expected, you may have a look at these pointers that could be helpful: * Initially, are you connecting through a work network by any chance? If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings (or some other…

Hey @"jkproctor", I’ve moved your post under this discussion, as this has been reported before on the Community. Have you been able to resolve your concern on your end? If you’re still facing this issue, would you mind sending me the details I had asked @"quanta" above, in order to follow-up with you a bit more closely?…

Hey @"RichardDesign", I’ve moved your post under this discussion, as I’d like to point you to the troubleshooting steps I had included in my previous reply here, as well as Kenneth’s comments, where he mentioned that <SPAN class="…

Awesome news @"kenpimentel", happy to hear that this has been sorted for you now & thanks a lot for circling back to me to let me know of the outcome. I’m always around, so feel free to ping me back again in case you have more questions in the future. Oh, & happy November! :slight_smile:

Absolutely Christine (@"Christine312"), it’s been a pleasure! Just a quick reminder that this is a direct line of communication, so you may feel free to get back in touch here if you’d like to continue this discussion or you have additional questions. Wishing you a fruitful & creative November ahead! :slight_smile:

Thanks for confirming; I’ve already made sure to reach out to you on my end Andreas (@"Andreas_HH"). Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you more closely from where we’ve left off here. Thanks & I’ll be awaiting your next reply!

Hey @"nnaredi", it would be worth noting that in Microsoft Excel, you can create links in a workbook to another workbook or file on your computer using a formula that references an external location. When this link is created, it points to a location on your own hard drive. When your workbook is downloaded onto another's…

I appreciate it that you circled back to me with these screenshots Andreas (@"Andreas_HH")! Now, that’s a very interesting finding & I’d like to put that to the attention of a team specialist. Would it be okay with you if I sent you a brief message on the email address connected to your Forum profile, in order to…

I appreciate your speedy reply here Kenneth (@"kenpimentel")! It looks like you may have some files with permissions settings that block Dropbox. This often happens with users who may have migrated old data and settings from another Mac to their current computer. Operating system permissions prevent files from being viewed…

Hey Kenneth (@"kenpimentel"), as an initial step could you click on the blue link within the error message pop-up? This will open a file with the full text of the error. Please either copy and paste the text in your next response or save the file as a text file on your Dropbox account & paste a shared link on your next…

Hey @"quanta", did you recently attempt to log in to your account? If so, then you’ll need to enter this verification code to complete the sign in process. How is your printer connected to your Dropbox account? Can you confirm that you have access to your email address? Any detail you could include on the matter here would…

Hey @"rodjorgensen", based on a quick search I run on my end for this inquiry, I found some relevant info on GoPro’s help resources, so my advice would be to have a look there. Hopefully this points you towards the right direction, though I’m always here if you have more questions, just let me know on this discussion.…

Thanks for reporting here @"Megaman". To further investigate, I’ve sent you both a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience & we’ll take it from there!

Thanks a lot for looping back to me & for the detailed message on the troubleshooting you’ve already tried on your own Andreas (@"Andreas_HH")! I’m wondering if you’ve had a chance to check back on @"gagany"’s advice above, that could of assistance on this behavior. As you’re working on a on Windows device, please note…

Hey @"AlexSimkin", to re-phrase my initial suggestions, if you’re an Editor, you can Archive the doc for everyone accessing it, though if you have Viewer rights you can ask the Owner to remove you if you’d like to de-clutter your workspace. That said, it would be worth noting that I’ve already made sure to pass your…

Hey Bob (@"bob_hytekltd_co"), you can easily gather these photos by sending your classmater a File Request. (Note: To my mind your best option would be to point the File Request to the folder you've already created for the purpose. ) Once uploaded, you’ll be able to access them on your File Requests tab & you’ll also…

Hey @"viveknaredi83", just in order to understand what’s happening exactly, can you please clarify if you’re facing a similar issue to the one described here by any chance? Once I have this info, I’ll try to address your initial inquiry in a bit more detail. Thanks in advance for the time you’re devoting on the matter &…

Thanks for circling back to me on this discussion with this screenshot (@"lucasvandermeer"), this has been really helpful, I hope you’ve had a great Friday so far! In similar cases, when we suspect that something isn’t working correctly, we usually advise attempting a re-installation. If you’d like to follow my advice, you…

Hey Daniel (@Danman), I’d happily follow-up on your inquiry & clarify matters for you as much as I can, thanks for your detailed post! Based on your description, I can see the following options that could help you get going on the matter: I want my files to back up and sync on line and I would like to be able to work from…

Hey @"dmarchant", thanks for taking the time to detail us your interest on this functionality. I’ve already made sure to pass your comments on to our team specialists, adding your voice to the feedback gathered internally. Thanks for choosing Dropbox & I hope you have a wonderful rest of your day ahead! 

Hey @"VetSvet" & @"Christine G.", do you see the Dropbox icon on your system tray? Have you tried re-installing our app by any chance? Please do let me know of what you’re seeing exactly, as long as any steps you’ve followed so far, in order to guide you & further advise. Thanks in advance for your time & efforts & I'm…

Hey Andreas (@"Andreas_HH"), I’m just checking back on progress; have you been able to address your concerns? 

Hey @"lucasvandermeer", are you facing the same issue as the OP? Please let me know of the details in regards to this inquiry & I’ll make sure to follow-up with you asap. Thanks in advance!

Hey @"Tuan510", as this an account-specific inquiry, it would best be handled through our Official Support channel. I’ve located your open discussion on our system & I can see that it’s currently in our team’s specialists’ inbox, so you can expect a rely on the matter soon. I hope that this is-even slightly- helpful to you…

Hey @tpkelliher, we recognize that our new system requirements will make it difficult to run the desktop application on Red Hat Enterprise Linux and its derivatives & we apologize for any inconveniences this may cause. Other than that, it's also possible to receive an email but not be impacted by the end of support event.…

👋 Hey @"zekay2000", thanks for posting your request here! I’m just wondering if you’ve had a chance to look into the 📝 Paper Templates feature (Note: I’ve created a walkthrough here that could be useful). You may have a look at your earliest convenience & let me know if that’s what you were looking for or you have any…

Hey @"emekusfbi", as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to your account details in order to further advise on the matter), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system. I also…

Hey @"Matman", thanks for circling back to us here & happy Monday! To add a bit more detail to my reply above, your cache folder is automatically cleared every three days, though if you need to delete sensitive files immediately (or you need to clear up some space on your hard drive) you can manually clear the cache…